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“Soli Marriott” 4 of 5 stars
Review of San Francisco Airport Marriott Waterfront

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San Francisco Airport Marriott Waterfront
4.0 of 5 Hotel   |   1800 Old Bayshore Highway, Burlingame, CA 94010   |  
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FREE Wi-Fi
Ranked #4 of 12 Hotels in Burlingame
Certificate of Excellence
GreenLeadersSilver level
Stockholm
Level Contributor
123 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Soli Marriott”
4 of 5 stars Reviewed May 5, 2014 via mobile

One night award stay, standard size room. Comfortable bed, and overall good space. Had dinner in the lobby bar - Good set of options and fast, friendly service. Hotel has a gym with a pool area with free access for guests. Gym is good by hotel standards; a nice set of cardio units (cross trainers and threadmills), ok set of dumb bells, and a few weight machines. Service at check-in and check-out was fast and efficient.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, May 7, 2014
Thank you for taking the time to review your stay at the San Francisco Airport Marriott Waterfront! We appreciate your positive feedback on everything from the comfortable room to the efficient check-in and check out service. We are pleased to hear that you found the service to be friendly as we take great pride in our guest services. Thank you for choosing Marriott and we hope to have the opportunity to welcome you again in the future, should your travels bring you to San Francisco.
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962 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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English first
M
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed April 27, 2014

This Marriott property shows its age (and need of updating) in the guest rooms. My room was clean. The lobby area has been updated and is an active, inviting place. The "M" lounge concept has been rolled out in the lobby area in lieu of a concierge level. The hotel is juxtaposed to SFO. I highly recommend the hotel for a good night's sleep before an early morning departure at SFO. Some reviewers overuse the adjective, "Great." It is comfortable and a reasonable value in the Bay Area. I plan to return.

Room Tip: You might consider rooms away from the SFO runways (although it did not disturb me)
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, April 28, 2014
Thank you for taking the time to write a review of the San Francisco Airport Marriott Waterfront. Your feedback is greatly appreciated as it helps us to continuously improve upon the guest experience. You may be happy to know that we will commence with a complete room renovation the end of 2014. We are happy to hear that you enjoyed your clean room and our active, inviting lobby area. We are grateful for your recommendation and look forward to welcoming you in the future to offer another comfortable and convenient stay. Thank you for joining us!
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Guam
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 26, 2014

I stayed here for 4 nights. The beds were really comfortable and the room nice and quiet (even though we faced the street) We had the option to upgrade but because we were out an about all day, we didn't bother. The 24hour free shuttle from the airport was a great help and from there we took the bart downtown. The staff were very nice, always a warm greeting and very helpful. They weren't bothered when we asked touristy questions either. The laundry was a great help and the facilities were clean. Room service was pricey, but quick service. The food was mediocre. The breakfast was delicous, with beautiful fresh fruit and breads and cheeses and the option for a hot meal option. The freshly squeezed orange juice was the best! It is nice to sit by the window, watch all the planes land and it is right by the water so the view is great. Also, there is a walking path along the water. Miss Rachel from the Front Desk was lovely and always helpful and went above and beyond to make our stay comfortable. The only negative was that we didn't have a mini-fridge in the rooom, although we had coffee/tea maker in the room.

Room Tip: ask for waterview, if available
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, April 28, 2014
Thank you for writing a thorough review of San Francisco Airport Marriott Waterfront! We appreciate your honest feedback as it is an essential tool in helping us to provide the best guest experience possible. We are happy to hear that you had a positive experience with our nice and quiet rooms, great views, and pristine location. Also, we're pleased that you were able to take advantage of our various amenities from the 24-hour airport shuttle to the laundry facilities to the delicious breakfast. Your kind comments about our nice, warm, and helpful staff that went above and beyond are greatly appreciated as we take great pride in offering excellent customer service. We hope to welcome you again in the future to offer another enjoyable stay!
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St. Petersburg, Florida
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 23, 2014

My boyfriend and I stayed here in transit while moving back from Australia for two nights. The bed was so unbelievably comfortable. The staff was very friendly. I was pleasantly suprised about the computers and printer provided to check in for your upcoming flight. Unfortunately we did not get to spend much time at the hotel since we had a short visit in San Fransisco and we were also very jetlagged. One dislike I had was the parking, cost was a bit high (though not sure if it's standard for the area) and having to use the hotel key to get in and out did not work out well. Would definately recommend a stay here.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, April 23, 2014
Thank you for choosing the San Francisco Airport Marriott Waterfront! We appreciate the time you have taken to share a detailed review. Thank you for your positive comments on the comfortable bed, our friendly staff, and the ability to use the printers and computers. Thank you for your honest feedback concerning the parking and the room keys. We will use your comments to improve the guest experience in the future. Thank you for choosing Marriott and we hope to be able to welcome you again, should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed April 22, 2014

This anguished traveller really appreciated the help she received from Chris over the phone as she struggled to get to the hotel due to delays at another airport.

I am an experienced traveller, but not often in San Francisco, and it was a relief to feel so taken care of by the San Francisco Airport Marriott Waterfront. thank you.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, April 23, 2014
We are thrilled to hear that you enjoyed your stay at the San Francisco Airport Marriott Waterfront! It is wonderful to know that Chris was able to help you during your delays and make you feel taken care of. Thank you for the time you have taken to offer a review. We hope to be able to serve you again in the future, should your travels bring you back to San Francisco.
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Utah
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 22, 2014 via mobile

My wife and I were traveling to Kauai and we were faced with a five hour mechanical delay. We had started our day very early in another city, and when faced with the thought of spending that time sitting it out, we were very grumpy. We contacted these nice folks who sent us a shuttle, provided us with superior service, free upgrade to an ocean view and some much needed shut-eye....Thank You Marriott Waterfront

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, April 23, 2014
Thank you for taking the time to share your experience at the San Francisco Airport Marriott Waterfront! We are glad to know that you were able to take advantage of our airport shuttle and that you found the service to be superior. We take pride in our guest services and we look forward to passing your comments along. It is wonderful to hear that you were able to enjoy an upgrade to an ocean view. Thank you for choosing Marriott and we hope to have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
267 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed April 20, 2014

Wife and I choose this hotel for its location to SFO (we had an early flight out) and that I'm a Marriott Rewards member. Didn't hurt that we got a great Saturday night rate.

Our plan was to check in to the hotel and then take our rental car back to that evening (around 6pm) so that we could take hotel shuttle in AM to save time. When we arrived at the hotel, they were very accommodating about us leaving our car out front until checked in and baggage in room. Very nice valet staff.

When we walked into the hotel, there was this great view of the bay and airport runways and a great vibe to the lounge area. We checked in and dropped our luggage off in our room and went right back downstairs to take car back. After dropping car off and taking the Airtrain back to the international terminal the Hotel Shuttle was there 15 minutes later. Very easy and convenient. I've seen others complain about the 15 minutes, but that is not unreasonable.

When we returned to hotel I had time to check out the room. Surprisingly, for an airport hotel the room was in excellent shape. Clean, quiet and just what I'd expect from the brand. We headed to the lobby to read, relax, watch some planes and eat.

We liked the vibe and "crowd" hanging around and visited the M Lounge as well. It was empty but seemed nice.

We then ate in the lobby eating area. The only complaint that I could say about the entire stay and property was that the tables took to long to clear and weren't as clean as should have been. We had Apps only and they were good. Pricey, but it's an airport hotel in SFO, that's what we expected.

Next morning the hotel shuttle left right on time (we took 5AM) and we were at airport exactly 15 minutes later.

This is the kind of service, property, and staff I expect from good Marriott properties and the brand and this property seems to have it right. I would stay there again, even if don't need to be close to airport and would recommend it.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, April 21, 2014
Thank you for choosing the San Francisco Airport Marriott Waterfront for your recent stay! Thank you for the positive feedback on our accommodating staff, bay views, and convenience to SFO. We are very glad you enjoyed your experience in Flights 101 lounge, but apologize that the tables were not cleared as efficiently as they could have been. We will make sure to pass your feedback along to management. We appreciate your review and look forward to the opportunity to serve you again in the future!
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Additional Information about San Francisco Airport Marriott Waterfront

Address: 1800 Old Bayshore Highway, Burlingame, CA 94010
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#2 Business Hotel in Burlingame
#3 Family Hotel in Burlingame
#4 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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