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“Very nice and friendly staff & good location ...” 4 of 5 stars
Review of San Francisco Airport Marriott Waterfront

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San Francisco Airport Marriott Waterfront
4.0 of 5 Hotel   |   1800 Old Bayshore Highway, Burlingame, CA 94010   |  
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Ranked #4 of 12 Hotels in Burlingame
GreenLeadersSilver level
Houston, Texas
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
“Very nice and friendly staff & good location ...”
4 of 5 stars Reviewed November 1, 2013

I stayed here last night on an in and out business trip. Very nice, friendly, helpful, welcoming staff - every single person! Management here is good. They certainly have created a culture that's consistent with the best of Marriott. I use Marriott and Hyatt a lot for business travel. Both are pretty consistent and both have their good points and strengths. (Hyatt has free WiFi, which Marriott really needs to figure out!) So, usually I pick on the basis of location, convenience, etc. Usually it's a toss up since they often have hotels close to one another, as is the case here at the SFO (San Francisco International Airport). This hotel is a bit older but it's very well maintained and very clean and very modernized. No complaints. I also really like the fact that the bar is open till something like 1 am (and serves a good food selection late, too), and the restaurant stays open till 10 pm. Really helps after a long day at work cross-examining some irritating witness. Oh, the place, like every place around this part of the world, is silly expensive. Parking is $23 a day. Club sandwich in the bar was something like $20. But, what are you gonna do? Anyway, I like this Marriott and I'll be back again; and, I REALLY am impressed with the friendliness and helpfulness of the staff. Well done!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, November 4, 2013
We are thrilled to hear that you had the opportunity to experience our friendly and helpful staff during your recent stay, as we take great pride in our guest services! Thank you for your positive feedback on Hangar Steak Restaurant and Flights 101 Lounge. We look forward to welcoming you back next time you are in the area!
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908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
Washington DC, District of Columbia
Top Contributor
149 reviews 149 reviews
13 hotel reviews
Reviews in 63 cities Reviews in 63 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed October 31, 2013

This Marriott property is similar to other Marriotts around the country. A decent, reliable product but nothing special. One of the unfortunate factors with this property is the fact that they charge $23 a night for parking despite the fact you are nowhere near San Francisco or any other major city.


The club lounge on the 11th floor is far too small for the traffic that frequents the lounge. The service in the lounge was good as the staff made a concerted effort to clear the plates and make room for new people to sit down. This being said the hotel ought to invest in a proper business lounge.

If looking for a hotel near the SFO airport this Marriott might fit the bill; however I would price out a few of the nearby competing properties.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, November 1, 2013
Thank you for sharing your experience, both positive and negative, as we are always looking for honest feedback from our guests! We are very glad to hear that our service met your expectations and found our location near SFO convenient. We also appreciate your comments about the parking and concierge lounge, which we will certainly pass along to management. Your comments are a priceless tool in helping us to maintain and improve our guest experience.
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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

Stayed here for a business trip. Great location and wonderful scenery. Good setup for business travelers and Starbucks on main floor. Would have been nice to have it open for longer hours. Lovely walking path just outside of hotel along waterfront . Fun to see the airplanes coming and going.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, October 28, 2013
Thank you for choosing the Marriott for your recent business trip! We are very glad to hear that you enjoyed our location on the bay and our view of the airplanes at SFO. We appreciate your feedback about the Starbucks, which we will pass along to management. Thank you for your review and hope you will join us again next time your travels bring you to San Francisco!
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Summerland, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 27, 2013

I stayed one night here before catching a morning flight to return home. Definitely one of the best airport hotels I have stayed at. I was very tired when I checked in, so tired in fact that I had difficulty locating my room. Very helpful staff member insisted on showing me to my room and managed to do it without making me feel stupid. Room was spacious and bed inviting and very comfortable as I expected. Bathroom was large and clean with great amenities. Too tired to even go down to the restaurant, I ordered room service. Picked lobster ravioli that was supposedly a starter. Not only was my meal delivered hot and promptly, but it was delicious and an extremely generous portion, so large that I could not finish it. After a good night's sleep I was able to enjoy in-room coffee with a view of the bay before departing for the airport on their complimentary shuttle that runs every ten minutes. Perfect!

Room Tip: The rooms with views of the bay are definitely worth while.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, October 28, 2013
We could not be more pleased to hear about your exceptional experience with us! It is wonderful that everything from our guest services to room service exceeded your expectations. Thank you for sharing your experience and we hope to have the pleasure of your return one day soon!
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Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 26, 2013

One of the better airport hotels I have stayed at, very busy but great, personal service. The setting is beautiful on the bay and is very quiet. Great place to stay prior to an early flight or if your travel takes you to other locations outside of the city. The restaurant is also a good meal if you do not feel like venturing out.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, October 28, 2013
Thank you for choosing the Marriott for your recent trip! We are thrilled to hear that you were impressed with our personal service, something we take great great pride in! We also appreciate your positive feedback on our location and Hangar Steak Restaurant. We hope to have the opportunity to serve you again in the future!
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Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 26, 2013

I have stayed here many times. Its a very nice hotel and the staff is very accomodating. The bar in the lobby is a great place to people watch. The rooms are nice and surpising quiet inspite of being near the airport. The restaurant was pretty good and the sports bar is pretty fun. The hotel is very clean and the parking lot is secure and safe. I will stay here again.

Room Tip: all the rooms are good...I would stay away from the elevators as they are busy.
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Green Features: nice clean and they reuse towels if you prefer..and the housekeeping staff seems to be very helpful in using non chemical products when possible.
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, October 28, 2013
We appreciate your loyalty! It is wonderful to hear that you have enjoyed each of your many stays with us. Thank you for your positive feedback on our lobby, quiet rooms, and Flights 101 Lounge. Thank you for your review and we look forward to welcoming you back next time!
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Corpus Christi, Texas
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 23, 2013 via mobile

We got into San Francisco a little later than planned after 4 days in Napa. We were originally going to go down to Fisherman's Wharf for dinner but everyone was pretty tired. We decided to try the hotel restaurant. Believe me, we were not disappointed. The food and wine were outstanding. It overlooks the bay, and the view was incredible. The hotel was beautiful and the staff was wonderful. The rooms large and very comfortable. I would highly recommend this hotel to anyone. We will be back for sure!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, October 24, 2013
Thank you for taking the time to share your experience! We could not be happier that both the hotel and Hangar Steak Restaurant exceeded your expectations. We appreciate your review and look forward to welcoming you back on your next trip to San Francisco!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Airport Marriott Waterfront

Address: 1800 Old Bayshore Highway, Burlingame, CA 94010
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#4 Business Hotel in Burlingame
#4 Family Hotel in Burlingame
#6 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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