We got a very nice Bayview room, which had amazing views very beautiful. We stayed here because we had to take my cousin to the airport at 4am, so wanted to be able to come back and crash.
Honestly I would have rated this property as amazing if we didn't have such a problem getting a crib. I requested a crib on my reservation and called at 10pm when driving to the hotel to ask again about a crib for our room and I was assured there were plenty. We finally arrived at the hotel at a little bit for 11pm and they were overbooked on doubles, the agent comped a second king room...which was very nice and an amazing offer, very appreciative. The agent assures us a crib is on the way to our room
We get to our rooms and at 11:30pm the crib has not shown up, obviously at this hour we are tired and have a cranky baby ready to go to bed. At 11:45pm we call again for a crib and again are assured the crib is on it's way. 12:15am is when the crib showed up, which I understand they were busy, but honestly I called before we arrived and noted it on our reservation and expected that the crib would have been able to be in the room before we even arrived, I didn't expect that I would be waiting an hour and 15 minutes for a crib. Left at 3:45am to take cousin to airport and got back at 6AM to get some more sleep. We asked for a late check-out of 1pm and I was told that due to being sold out there was no late check-outs, so being sleep deprived that added to my dissatisfaction.
- Official Description (provided by the hotel):
- Located directly on the waterfront along a breathtaking walking / jogging trail, the Embassy Suites San Francisco Airport- Waterfront hotel in Burlingame, CA is located just minutes from the airport and a short drive to downtown San Francisco. ... more less
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- Also Known As:
- Embassy Suites Burlingame
- Burlingame Embassy Suites San Francisco Airport