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“3.5 stars, bumped to 4 because of strong service” 4 of 5 stars
Review of Hyatt Regency San Francisco Airport - Burlingame

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Hyatt Regency San Francisco Airport - Burlingame
4.0 of 5 Hotel   |   1333 Bayshore Highway, Burlingame, CA 94010   |  
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Bed & Breakfast for Two
Ranked #8 of 12 Hotels in Burlingame
GreenLeadersSilver level
Matthews, North Carolina
Top Contributor
102 reviews 102 reviews
96 hotel reviews
Reviews in 68 cities Reviews in 68 cities
121 helpful votes 121 helpful votes
“3.5 stars, bumped to 4 because of strong service”
4 of 5 stars Reviewed April 23, 2014

This is a typical above average airport hotel at a price close to the value you receive. Rooms are clean and spacious, albeit a little sparse and lacking any character (again, it's an airport hotel). My atrium-view room was surprisingly quiet - I actually expected more noise during late night/breakfast hours (particularly with a large group conference occurring during my stay), but I heard nothing. As others have commented, the shuttle is frequent and convenient for the airport/BART. Any of the other hotels on Bayshore Highway are in walking distance as well. Service was strong; front desk and bell staff were exceptionally friendly and helpful, particularly in ordering cabs (it is not a hotel with a cab line, so do call if you're going somewhere other than the airport). Wait staff at the hotel restaurant was also strong. Two small negatives - there aren't many restaurants nearby at all, so you'll likely be eating at the hotel restaurant. That leads to the second challenge - the hotel restaurant prices are ridiculous. I shouldn't be surprised by this, particularly at airport hotels, but relative to the price of the room and other amenities at the hotel, it seemed a bit high. Overall, I'd stay here again if in need of an airport hotel at SFO.

Room Tip: If you have lots of luggage, ask for a room near the elevator.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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936 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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English first
Campbell, CA
Top Contributor
55 reviews 55 reviews
43 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 23, 2014

I was taking my granddaughter (6) and her sister (10 months) for a day at the museum and playground at Coyote Point in San Mateo during the kindergartener’s spring break, and decided to make it more special by spending the night before in a hotel. I haven’t stayed in a Hyatt Regency for some time, but the one near SFO had a rate that was within my budget. Then I went further and paid the fee (which varies per hotel) for the club membership during our one-night stay.

The hotel was lovely. My granddaughter (who has stayed a many hotels despite her young age) was very impressed with the lobby and atrium. Check-in was quick and off we went to the card-key-protected 9th floor to find our room. The room was nothing special but being on the top floor was nice, although a wall covers half the view (you can actually step out onto a “10 inch balcony” so they do need the wall for safety). But the room had a large bath, comfy beds, and a mini-fridge, so everything we needed. A crib (no extra charge) was brought up shortly, and came with a cute little packet of baby bath supplies and even a rubber ducky!

The main perk of the upgrade was access to the Regency Club Lounge. From 12-5 there were complimentary drinks (sodas, juice, coffee, hot chocolate), fruit, yogurt, and cookies. Starting at 5, there was complimentary white and red wine, beer, a salad bar, cheese, lunch meat, other appetizers, soup, bread, and a hot dish of pasta and shellfish in a white sauce. My granddaughter pigged out on the mussels! (Not something I myself eat.)

The lounge also had two computers on work desks, some outside seating, a TV, and a nice view (although again, a half wall). We didn’t discover it had a high chair until the next morning. It isn’t exactly the type of place where other guests welcome kids with open arms, but they don’t have to sell upgrades to families, and if they do, then I guess we have the right to be there – sorry! I tried to keep the kids as quiet and well-behaved as possible, and tried to clean up after the baby when we left each time.

We went back at breakfast and had cereal, hard-boiled eggs, oatmeal, fruit, pastries (some FABULOUS apricot bread), etc.

Also on the 9th “club level” floor was a small fitness room (the regular one is on the first floor), a small putting green (in a room with a panoramic view), and a free massage chair that my granddaughter hogged, but which I would have really enjoyed if I’d been there w/o kids. The whole floor was very VIP and enjoyable.

We were facing the freeway (101) as well as mountains, and partial bay view, but heard NO traffic noise so the window/sliding glass door insulation is great.

We went down in the evening to the outdoor pool and hot tub. We were the only ones out there. The pool wasn’t really cold, but I stayed in the hot tub. The jets weren’t working, according to a sign. There were lots of lounge chairs and the pool is quite large, but no special plantings – pretty cementy. I don’t think there’s food/bar service to the pool, sadly. Certainly not when we were there.

Self parking was $23. Ouch. The club upgrade was $32. Certainly worth it for us, but if you are away from the hotel most of the time you’re staying there, then maybe not. And that rate is per room, not per person. But at the downtown SF Hyatt Regency, for example, the upgrade costs $75! I probably wouldn’t pay that much, though I guess the club floor there rotates 360 degrees!

The only real problem I had was when I asked at the front desk for directions to Coyote Point during check-out, and a map was printed for me. It was totally wrong and I went many miles out of my way in heavy traffic before having to turn around and work my way back. I didn’t even need to get on the freeway to get from the hotel to the park! That was a bummer. But other than that, and having to pay for parking (which always seems somewhat unfair in a non-urban setting where there’s lots of land around), the stay was fabulous and memorable, and I’m ready to go back ASAP!

Room Tip: I'd recommend the upgrade to rooms on the 9th floor and access to the club lounge
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, May 25, 2014
Dear Beaglema,
Thanks for the great rating and review - if you're ready to come back ASAP, we're ready for you!
Regards,
Kevin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 20, 2014

I was attending a conference at a different airport hotel and chose to stay at the Hyatt instead of other hotel. First, the free shuttle is great - comes at a very nice frequency. If you don't have a car, you can take the shuttle back to the airport and jump on the BART. I was told that the atrium view rooms are quieter than the water or road view rooms. However, one of the nights I was there, a conference was utilizing the lower Atrium space and the noise carried and filled the whole hotel. It looked like my room had been updated recently, but the bathtub still looked outdated. I rented a movie through the TV system and the movie stopped 3/4 through. I had to reload the movie menu. Luckily, didn't have to start the movie over. The sports bar is actually quite attractive and the food/drinks were pretty good. The atrium restaurant lacked ambiance. Room was comfortable but didn't have bathrobes. There is a pool area outside that is average. There are no spa services.
There are quite a few hotels in the airport/waterfront strip. This hotel was comfortable enough, but I think I would probably check out a different one if I choose to stay outside the city again.

Room Tip: There is a paved waterfront walking/running trail across the street. If you cross the street and go...
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  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colorado Springs, Colorado
Top Contributor
180 reviews 180 reviews
51 hotel reviews
Reviews in 62 cities Reviews in 62 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed April 17, 2014 via mobile

Stayed here for a conference. This was a convent location for SFO, as they offer a free airport shuttle. Of course, you are a ways from San Fran, but you catch the shuttle to the airport and GOP on mass transit, also, Burlingame has a free shuttle that will take you to caltrans. The hotel was nice, with good views. Room were cream and large. Staff was very friendly, everyone I saw said hello and smiled.

Stayed April 2014, traveled on business
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San Diego, California
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 15, 2014

I really liked this hotel in terms of the layout, the rooms and amenities, and the staff. If you are there for business either at the hotel or in the vicinity it should be fine, just don't expect easy access to most San Francisco tourist attractions. For that (assuming you do not have a car) you can take the free shuttle to the airport and then take BART from there. In addition to the places in the hotel, there are a number of good restaurants within walking distance, and a nice running/walking path along the bay across the street.

Room Tip: If you are very sensitive to noise, ask for a room not facing the freeway.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, Massachusetts
Top Contributor
446 reviews 446 reviews
47 hotel reviews
Reviews in 120 cities Reviews in 120 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed April 11, 2014

Clean, spacious, bright. Great quality for the price. Rooms are noisy, but clean, spacious. Staff is professional and delightfully friendly. Approachable, and a stone throw from the airport. Comfortable with room to breathe, even when the hotel is PACKED (as it was during this visit!).

Room Tip: Stay CLEAR of elevators!! NOISY!
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northridge Ca
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 10, 2014

Stayed her for three day conference in early April - grerat atrium hotel, service by all parties was also excellent, rooms were nicely appointed, lunch buffet served in a cardboard box - actually works and is agood value at $16.00, including tax, drink - without transportation you're eating at the hotel, Knuckles needs a Happy Hour on weekends.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, May 25, 2014
Thanks for your review and rating, Phil!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Francisco Airport - Burlingame

Address: 1333 Bayshore Highway, Burlingame, CA 94010
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Burlingame
#7 Business Hotel in Burlingame
#8 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Francisco Airport - Burlingame 4*
Number of rooms: 789
Official Description (provided by the hotel):
Dramatic atrium, 9 story hotel with cascading waterfalls and water channels amidst a park-like atmosphere, lush foliage, including over 2,000 flowers, plants and bamboo plants. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Airport - Burlingame Hotel Burlingame
Hyatt Regency Burlingame
Hyatt Burlingame

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