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“Possible long walk to your room” 4 of 5 stars
Review of Hyatt Regency San Francisco Airport - Burlingame

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Hyatt Regency San Francisco Airport - Burlingame
4.0 of 5 Hotel   |   1333 Bayshore Highway, Burlingame, CA 94010   |  
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Bed & Breakfast for Two
Ranked #8 of 12 Hotels in Burlingame
GreenLeadersSilver level
Vacaville, California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Possible long walk to your room”
4 of 5 stars Reviewed April 18, 2013

This hotel has a huge atrium which means the rooms could be a long way away from the elevator as they have one bank of elevators. Rooms are nice and standard. It is on the Highway 101 so if you have a room on the freeway....it might be noisy. Sports Bar is on second floor...24 hour shuttle to the airport. Courteous front desk people. I have no idea on the rates....as it was an airline comped room for me.

Room Tip: If view if not an issue...as for an inside room and a room close to the elevator.
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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921 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
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English first
Highlands Ranch, Colorado
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 18, 2013

The room we stayed in was big and the bed was very comfortable. We had a bay view from our room which made for beautiful sun rise. The fitness center offers a lot of options and also has weight training equipment. The hotel is large and was busy during our stay but we had no issues with noise and had a great night of sleep. We recommend this hotel and will stay here again on our next visit.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, April 24, 2013
Thanks, Emily. We look forward to your return!
Kevin
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NE Pa
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 18, 2013

I've spent the last few days in SFO at a meeting held at this location -- and I'm glad the organizers picked here. Very convenient to get to, with a free shuttle to the airport every fifteen minutes (no need to call).

The staff was super -- friendly, the room clean, and the food excellent. Of course, it's all California themed including an assortment of Marin County cheeses, and cage-free chicken eggs !

I saw what others have said about the internet, but I had no problems, and a nice, speedy connection.

Room Tip: Be advised that the hotel is a large square, and some rooms are a significant walk around the perime...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, April 24, 2013
Dear IvanChemist,
Glad you enjoyed your meeting - hope we can be your annual hosts!
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Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 17, 2013

Despite being well decorated and visually appealing, this hotel is too expensive for what is offered.

The internet service is $13 per day for a "high speed" connection, yet the connection is intermittent and most of the time it is terribly slow. For instance, it takes an average of 5 minutes to load Google. I tried making a phone call with Skype, (forget about video! that won't work with the terrible speeds), and after about five minutes Skype disconnected with an error message saying that I had lost my internet connection.

I tried calling the technical support line twice regarding this issue, and at first I was told to use an Ethernet cable to connect to the internet. Sure, that would be a great idea, but the room did not have any Ethernet port. He then directed me to do things like reboot my computer or disable and re-enable my wifi card. The gentleman from technical support was very nice and courteous, but was unable to actually fix the problem.

The food was also terribly expensive. Room service carried a very hefty 20%+$2.50 service charge, in addition to the inflated menu prices.

The rooms are nice, but the balcony overlooking the atrium was not well-soundproofed.

Overall, despite being a nice property with good staff, I did not feel that it was worth the price.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, April 24, 2013
Dear John,
We know how important WiFi is, so we are reviewing connectivity throughout the hotel, and revamping with state-of-the-art equipment as well, so you can surf with speed!
Hope to see you back soon,
Kevin
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Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 15, 2013

We all know that airport hotels aren't the greatest, so with that in mind, this was very good. It is a very large property--like it took me almost 10 minutes to get from my room to the front entrance--but it is quiet and clean and up to Hyatt's standards. Some rooms face a massive interior atrium/courtyard area, while others have a lovely view of the bay. It is about a 10-minute drive to the airport, and there are regular shuttles. The same shuttle also takes you to the BART station near the international terminal. For being near an airport and being so large, the rooms are very quiet--which is rare for an airport hotel. All in all, I would choose this property again for an SFO layover.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo
Top Contributor
263 reviews 263 reviews
72 hotel reviews
Reviews in 91 cities Reviews in 91 cities
222 helpful votes 222 helpful votes
2 of 5 stars Reviewed April 14, 2013

This was a disappointment! The most essential thing for the business traveler did not work, namely there was WIFI everywhere but speeds were so slow it was almost unusable. I do not know how old the hotel is, but from the ghastly color schemed, and worn, faded experience I think it is something from the 1970s. The age shows.

The staff was friendly but disinterested.

I was unhappy to have a room on the atrium level which means constant noise.

Summary: Unusable WIFI, worn out hotel, bored staff

Room Tip: Do not get a room on the atrium level.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, April 24, 2013
Dear SuTengKai,
Bad WiFi = Frustration. Sorry you experienced this.
We are reviewing connectivity throughout the hotel to ensure you can surf with ease and reliability. Come back and visit - I trust we'll win your faith back.
Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Calif
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 14, 2013

Took our daughter here to see boy band (IM5) & dance crew concert so we booked a room. Other reviews seemed not very good but we were very happy that we made our own decision. We booked our room through Hotwire and got LUCKY it was exactly what we wanted! We got the room 40%-50% cheaper than others we met. This hotel reminds me of an Embassy Suites with a large open atruim in the middle. Our room faced the atrium and we were very happy. We didn't want a bay view as it is not that great of a view anyhow. Our room had comfortable beds, a new flat screen TV, refrigerator and all the little ammenities. The hotel is clean and very nice looking. Our room was on the 2nd floor with a perfect view of the atrium. We were above the bar/restaurant called Knuckles and never heard any disturbances. We really enjoyed the hotel and will definately go back again! This place is great for travelers who are using SF airport or who want to rent out the atrium for a wedding or big party. Family and business friendly.

Room Tip: Don't waste $ on bay view room, atrium view is great. Ask for upgrade you might get lucky
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, April 14, 2013
Dear drinkwiz,
Thanks for choosing us to host your family!
Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Francisco Airport - Burlingame

Address: 1333 Bayshore Highway, Burlingame, CA 94010
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Burlingame
#7 Business Hotel in Burlingame
#8 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Francisco Airport - Burlingame 4*
Number of rooms: 789
Official Description (provided by the hotel):
Dramatic atrium, 9 story hotel with cascading waterfalls and water channels amidst a park-like atmosphere, lush foliage, including over 2,000 flowers, plants and bamboo plants. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Airport - Burlingame Hotel Burlingame
Hyatt Regency Burlingame
Hyatt Burlingame

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