Despite being well decorated and visually appealing, this hotel is too expensive for what is offered.
The internet service is $13 per day for a "high speed" connection, yet the connection is intermittent and most of the time it is terribly slow. For instance, it takes an average of 5 minutes to load Google. I tried making a phone call with Skype, (forget about video! that won't work with the terrible speeds), and after about five minutes Skype disconnected with an error message saying that I had lost my internet connection.
I tried calling the technical support line twice regarding this issue, and at first I was told to use an Ethernet cable to connect to the internet. Sure, that would be a great idea, but the room did not have any Ethernet port. He then directed me to do things like reboot my computer or disable and re-enable my wifi card. The gentleman from technical support was very nice and courteous, but was unable to actually fix the problem.
The food was also terribly expensive. Room service carried a very hefty 20%+$2.50 service charge, in addition to the inflated menu prices.
The rooms are nice, but the balcony overlooking the atrium was not well-soundproofed.
Overall, despite being a nice property with good staff, I did not feel that it was worth the price.
- Official Description (provided by the hotel):
- Dramatic atrium, 9 story hotel with cascading waterfalls and water channels amidst a park-like atmosphere, lush foliage, including over 2,000 flowers, plants and bamboo plants. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency San Francisco Airport - Burlingame Hotel Burlingame
- Hyatt Regency Burlingame
- Hyatt Burlingame