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“Average Hotel that nickel and dimes you to death” 3 of 5 stars
Review of Hyatt Regency San Francisco Airport - Burlingame

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Hyatt Regency San Francisco Airport - Burlingame
4.0 of 5 Hotel   |   1333 Bayshore Highway, Burlingame, CA 94010   |  
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Bed & Breakfast for Two
Ranked #6 of 12 hotels in Burlingame
GreenLeadersSilver level
Loveland, Colorado
1 review
2 helpful votes 2 helpful votes
“Average Hotel that nickel and dimes you to death”
3 of 5 stars Reviewed February 7, 2013

I have come to expect the 4 dollar plain bagel and the outrageously priced cup of coffee, but this hotel charged me $3,83 dollars for a color copy, and 50 cents an hour for internet. The internet besides being way overpriced, was terrible. The connection speed was very poor and it became useless after a few hours. The internet service added insult to injury as it made a big deal of the claim that you could connect more than one device but not over two. Today everyone has at least two WiFi enable devices they travel with.
The service in the "historic Knuckles sports bar" was very good becuase of a great waitress but the soup was cold and the clam cowder had some clams that were inedble. The pure angus beef burger was way over done, with only the frys, which came in a little bowl, decent. The only thing I could imagine was historic about Knuckles was either that it had survived or that it had a sort of musty odor.
Breakfast was edible but not anything to praise. I have had much better at a Holiday Inn express.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 7, 2013

My friends and I were headed for Napa and stopped off here for the night. It met all our needs and had a very welcoming and helpful staff, too! We appreciated the ventilation systems in the rooms and the sound-proofing in an airport hotel. The atrium provided a nice peaceful atmosphere for weary travelers!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 7, 2013

I spent a couple nights at this hotel for a business trip to Burlingame, just south of San Francisco. The hotel is really nice for an airport hotel, and has a nice bar, restaurant, lobby and gym. The location isn't the greatest, it's a 10 minute (albeit free) shuttle ride from the airport terminal, and another 10 minute cab ride to downtown Burlingame. The staff is incredible helpful and friendly as well; I received a room upgrade upon arrival, and they arranged all of my transportation into/around Burlingame and to/from the airport.

The only downside to this hotel is the cost. The room wasn't that expensive, but the restaurant is ridiculously expensive. I spent about $50 on a turkey club sandwich and cobb salad.

Otherwise, the hotel is great, and I'll stay here on my next business trip.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 5, 2013

Room not clean. Smudges all over mirrors. Toiletries, etc. were minimal and cheap. Given a 1/4 roll of toilet paper. Noisy. Definitely needs a major boost to give this a higher start rating. This particular hotel is "resting on the Hyatt Regency laurels"!

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, February 7, 2013
Dear Tina,
Please accept our apology for the oversight of the details in your guest room - it is atypical of the high standards we hold ourselves to. We are working with our team to make sure we are on top of all the details necessary in making a perfectly clean room.
I am happy to announce that we are now providing the luxury of Dr. Kennet, MD bath products in our rooms. These are amazing shampoos, conditioners, bath gels and soaps - we hope you can return soon to experience these!
Regards,
Kevin
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Charlotte, NC
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 5, 2013

Hyatt used to be my favorite hotel chain, but this is the second Hyatt in a row where the internet is terrible. I'm on day 2 of my stay, and each day has been marred by time wasted trying to get a decent signal. Adding to the sheer frustration of this is the fact that I am on the Regency Club floor. You would think that for the extra $$, the hotel would have more access points (or stronger ones) up here. Yesterday's problem was resolved after three phone calls. Today, the very kind person I spoke with at the front desk (I asked to speak to a manager but they were all in a meeting) comped us breakfast downstairs for the rest of the trip, but we already have breakfast up here on the 9th floor and paid extra for this convenience.

The rest of the hotel is fine so far--decent breakfast and evening reception, although you have to pay for alcoholic beverages. Room is the typical Hyatt--comfy, clean, everything in good repair, and of course the wonderful Hyatt bed.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rainb0wtraveler
Top Contributor
118 reviews 118 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

Easy access from the airport with the hotel shuttle that regularly traverses the airport, back to the Marriott, then the Hyatt Regency. Great beds, clean and very comfortable. Ask for a room that is close to the elevator or you have a fairly long walk

Stayed January 2013, traveled solo
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Atlanta, Georgia
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 25, 2013

Stayed here for business. The hotel has all the amenities. It is possible to make the hotel your getaway. Everything you need for a pampered getaway is at your disposal. The staff were all very helpful and courteous. The atrium in the center of the hotel is extremely beautiful and inviting. I found the food and wait staff to also be wonderful. All in all, this was a first rate experience, at a first rate hotel. It is minutes from the airport and there is a hotel airport shuttle that runs every 10 minutes.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review, January 28, 2013
Google Translation
Thank you, Kennette!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency San Francisco Airport - Burlingame

Also Known As:
Hyatt Regency San Francisco Airport - Burlingame Hotel
Hyatt Regency San Francisco Airport - Burlingame Hotel Burlingame
Hyatt Regency Burlingame
Hyatt Burlingame
Burlingame Hyatt
Address: 1333 Bayshore Highway, Burlingame, CA 94010
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Burlingame
#6 Business Hotel in Burlingame
#7 Family Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Francisco Airport - Burlingame 4*
Official Description (provided by the hotel):
Dramatic atrium, 9 story hotel with cascading waterfalls and water channels amidst a park-like atmosphere, lush foliage, including over 2,000 flowers, plants and bamboo plants. ... more   less 
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