shuttle from SFO to hotel every 10 mins at peak times, less than 10 min transfer. only one person on reception and she was dealing with a problem so we had to wait a while to check in. rooms lovely - quiet, comfy bed, all mod cons. the "inside rooms" appear to have a balcony looking into the atrium. restaurant closed sunday pm so we used sports bar - good range of draught beers, food plain but tasty and not expensive. checkout am quick despite queue. would thoroughly recommend.

Close to the airport and they have a park and fly program for those wishing to park their cars there while gone on a vacation. Lots of shuttle times and it is a direct shuttle which is nice - great customer service. Rooms are a little dated. Ate breakfast at the restaurant- good service and OK food.

Ok. The staff are decent and the inside is clean. The food/room service isn't too either. I did have a few issues with this hotel.

The first issue was check-in. It was late Thursday night (approx. 10:15 PM). I drove there from Los Angeles to fix our company server. Our main office is down the street from this Hyatt. I figured I would stay close and thought the Hyatt would be good. Upon arriving, I end up standing in a line with 2 people in front of me. There is only one person at the check-in counter and it is another 20 minutes before I'm helped. They should have more people at the counter. Especially when you are dealing with tired travelers who either just landed after a long flight, or who drove.

The next issue is their bed. The bed was the most uncomfortable bed I have ever slept on. Their so called "firm" mattress was as hard as concrete. I honestly did not get any sleep that night...approximately 45 minutes max. When calling down the next day, inquiring about a softer mattress or solution, they didn't have one. They did state that a lot of people like a "firm" mattress. To me it is stupid to only have firm mattresses.

Why can't you (Hyatt) use some common sense and have mattresses that are neither firm or plush? You would think a hotel would be smart enough to meet the consumer in the middle..you know a mattress that is not too hard or too soft.

Although, they tried to be accommodating without the proper sources (such as a softer mattress), I did not enjoy it...at all. I will not be staying at a Hyatt when I travel from now on. I will be at our main office in Burlingame next week, but will be staying else where.

Good place to stay if you need to stay close the airport. They have a Sports bar inside the hotel (if you don't want to go out) and the view of the rooms windows is very good... they builded the hotel with like a free space on the middle, where is located the restaurant...