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“Good value for the money” 3 of 5 stars
Review of Crowne Plaza San Francisco Airport

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Crowne Plaza San Francisco Airport
3.5 of 5 Hotel   |   1177 Airport Boulevard, Burlingame, CA 94010-1909   |  
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Ranked #11 of 12 hotels in Burlingame
GreenLeadersBronze level
Sarasota, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
“Good value for the money”
3 of 5 stars Reviewed April 10, 2014

My husband and I originally booked for one night only starting April 2, 2014 as we wanted to check out the hotel plus we were visiting San Francisco on a pleasure trip after having lived there 35 years ago and thought we might want a hotel in the city. Prices for everything in San Francisco are high! Mid level hotels in the city are $250+/night which is why we chose to stay outside the city. We originally paid $166 plus tax but as we decided day by day to stay at the same hotel, I found the price lowered and available on their website even while the front desk was telling me they were sold out and the price was now $200+ so clearly their computers do not talk. Strong suggestion is to use the hotel website. The last night the rate for same level room was $121. The hotel itself is fine - it is not luxurious but it is clean, well maintained, safe and not too far from the city - about 25-30 minutes to downtown S.F. and reasonably priced comparative to in city or even surrounding hotels near the airport. The room rate included a breakfast buffet every day and one drink on arrival and was on the Executive level which is Floor 8 and above. Be sure they give you the coupons for the breakfast and the drink! The buffet is the same every day which was a little disappointing but it was still good and staff were attentive. Overall, I was happy with the accommodations and with the courteous and helpful attention of the staff. Would stay there again. One suggestion for the hotel would be to eliminate the $18.00 parking fee per day - really....is this necessary? I know it is a revenue stream but elimination of the parking fee would be an enticement to many potential guests who inherently feel ripped off especially when the parking lot is empty!!!

Room Tip: Check rates on hotel web. We were on the 8th floor - very quiet rooms, corridors quiet, bed linens...
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Green Features: Green practices Towel reuse program Recycles Education for guests on green practices Low chemical gardening Toiletries w/ recycled packaging Local plants in garden
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review, April 25, 2014
Dear Theresa4680,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
New York
Top Contributor
674 reviews 674 reviews
199 hotel reviews
Reviews in 163 cities Reviews in 163 cities
435 helpful votes 435 helpful votes
3 of 5 stars Reviewed April 9, 2014

This is a typical, generic airport hotel with not much to write about. You need to crash for a short period before or after your flight, and these hotels serve their purpose. It is clean and efficient. Room is average size, super quiet, bathroom is small. Wifi was fast. It is a 10 minute shuttle ride from the airport, but the shuttle really packs up (even at 4.30AM). The one downside, is that it drops you on a very narrow strip of curb, and with everyone disembarking and unloading their bags, it is a disaster. The shuttle needs to find a better place to stop on Terminal 1.

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review, April 14, 2014
Dear ZenHealer,

Thank you for taking your time to provide us with your feedback. We do understand that getting dropped off on a narrow strip at an airport can be a hassle for you. Unfortunately, the airport is very strict on where shuttles can and cannot drop off; which forces all the shuttles to drop off and pick up at the same location. We do apologize for the inconvenience. Our goal is to ensure that you, our guests, don’t experience any difficulties during your stay and that includes your departure from our hotel. We do hope you get a chance to come and back and stay with us again.

With warmth and hospitality,

Brendan Dixon-Beckett
General Manager

1177 Airport Blvd.
Burlingame, CA 94010
Phone: 650.342.9200
Direct: 650.373.7027
Fax: 650.342.1655
bdbeckett@sfocp.com
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Yorba Linda, CA
1 review
2 of 5 stars Reviewed April 7, 2014 via mobile

I can't say enough about the staff. Super helpful and friendly. The hotel is in need of a renovation but it was fine. Nice towels, room even though a little small. BUT...the sheets were like paper!!! It was really weird. I almost thought they were for toddlers who wet the bed. While the bed was comfortable, the sheets were unbearable. In hindsight, I should have complained. It's like nothing I've ever seen. Very odd. They even crinkled. All. Night. Long.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review, April 21, 2014
Dear TerriLK4,

Thank you for taking your time to provide us with your feedback. We are delighted to read that you experienced top notch customer service from our staff. Here at the Crowne Plaza, we are always looking for better ways to accommodate our guests and provide quality service to every individual. We do apologize for the discomfort you felt with the bed sheets in your room. We understand how much of an inconvenience not getting a good night’s rest can be and will definitely take a look at those sheets to insure they provide the most comfort for our valued guests. We are currently in the final stages of planning our renovations and hope you get a chance to revisit our hotel once they are complete.

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com
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Gainesville, Florida
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 4, 2014

Stayed at this hotel while visiting SF area. Great shuttle, that runs very efficiently. You can take shuttle at any time to SFO international terminal and catch a train to SF. Within walking distance of Burlingame DT and nice little recreational area by the water overlooking the bay. All in all, not a bad place to stay. Rooms are comfy as well.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review, April 21, 2014
Dear Mico0616,

Thank you for your kind words. We look forward to having you come back and visit us again.

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com
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Fresno, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2014

I have stayed here several times for business and it has always been a pleasant experience. The restaurant is very quiet and a great place for a relaxing dinner after work. A very impressive workout room and the rooms are very clean and well maintained.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review, April 21, 2014
Dear Michael W,

We really appreciate you taking your time to provide us with your positive feedback. We are delighted to know that you’ve had multiple pleasant experiences at our hotel on separate stays. Consistency is one of the key things we strive for in terms of our guest’s stay experience; whether it’s in our restaurant, The West Bay Café, at the front desk, or in our gym. We look forward to having you back in our hotel.

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com
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1 review
4 of 5 stars Reviewed March 31, 2014

The rooms are amazing and the amenities in the rooms are awsome. The beds are very comfortable. The staff are friendly from the FO.For the restaurant East bay cafe price is acceptable and good food. Overall the best I had for the time traveling.
Definitely suggest my friends to stay here for trips.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review, April 21, 2014
Dear 幼翔 林,

Thank you for your kind words. We are ecstatic to know that you had an overall positive experience at our hotel. We would love to have to come back and visit us again!

With Warmth and Hospitality,

Brendan Dixon-Beckett
General Manager

Phone: 650.342.9200
Direct: 650.373.7027
Email: bdbeckett@sfocp.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2014

After 14 hour flight from the Philippines and a (voluntary) bump from my connecting UAL flight, I am exhausted.

UAL provided as part of my volunteering to give up my seat, a hotel room at the Crowne Plaza along with transportation and meals.

Check in was a snap as the staff was well prepared, the room ready and all in all a very nice stay. Since I flew out the next morning, I was unable to actually enjoy all the hotel amenities. But I would love to stay here again for a longer stay.

Room Tip: One of the most comfortable beds I have ever slept on.
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza San Francisco Airport

Address: 1177 Airport Boulevard, Burlingame, CA 94010-1909
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza San Francisco Airport 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza San Francisco Airport hotel, the "Place to Meet" for your San Francisco hotel experience. Just 1.5 miles south of San Francisco International Airport on the San Francisco Bay, and 15 minutes from downtown San Francisco, the Crowne Plaza SFO is the place to relax, on business or pleasure. ... more   less 
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Also Known As:
Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
Crowne Plaza Burlingame
Crowne Plaza Hotel Burlingame

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