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“MANAGER AWFUL...LADIES GREAT...” 2 of 5 stars
Review of Quality Inn

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Quality Inn
1.5 of 5 Hotel   |   2255 North Buena Vista Street, Burbank, CA 91504-3309   |  
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Ranked #16 of 18 hotels in Burbank
Elgin, Illinois
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“MANAGER AWFUL...LADIES GREAT...”
2 of 5 stars Reviewed October 13, 2013

The two front desk young ladies were more than helpful from the booking to the addlitional night's stay. The manager/owner ( I assumed that because of the way he treated everyone around him and how they seemed to jump for him) not so much so. We had originally planned for two nights. The first night there, wifi issues. He was no help. The TV in my brothers room would not work, he offered no solution. AND when it was back and working the next morning and he called to let them know, this guy doesn't even answer with his name, hotel name, any greeting just yes, or hello. He was rude and unfriendly from checkin. My brother told him the TV was working, he simply said "okay" and hung up. that was it. It took 35 rings to get him to answer and when he did, he was rude. When we decided to stay another night, we stopped at the desk the night before, paid for everything and kept same rooms. We were not told we would need new key. I went to meet my sister, was locked out because old key did not work and you would think rolling a chair over to make a key was asking a lot. My brother went to go get ice, was locked out because his old key also would not work. He went to the front desk...no smile, no greeting, he was on his puter and my brother had to asked for assitance...he asked for a key and he huffingly made it. My brother then asked for new internet access because our slip said valid only two days...he signed rolled his chair over and pulled out the paper. no comment to my brother, just dropped it on the desk. When he asked for coffee (mind you we did not use housekeeping at all either of us) he could not be bothered to get it....he hollered to a girl cleaning the breakfast room to come and get coffee. IT WAS IN THE CABINET BY HIM....He gives you hotel a bad name. HONESTLY...if we had not had such a nice room in Barstow with one of the nicest checkins EVER (Anna), I would rethink Quality and go for Comfort Inn. He was a horrible person to deal with. We were not staying for free and I HATE GIVING MY MONEY to someone so rude. If you do not like dealing with us, then find something else to do. We were very low-key, did not use housekeeping and simply BOTHERED HIM when it was because of their issues or for coffee.

Room Tip: If noise bothers you, this hotel faces Buena Vista directly and is right by railroad tracks..so requ...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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80 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Bakersfield, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 20, 2013

Remodeled rooms :)I have stayed here many times over the years & still consider this place the best ! Comfortable beds & breakfast has many items to choose from . Looking forward to staying here soon again.

Room Tip: King size beds are the best at least for me they are.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 2, 2013

If one had not stayed in a bear hole before, I would highly recommend this 'hotel'. As noted, it's okay to crash for a night if every other place is taken, and movement is limited when traveling with small kids, but more than that would be punishment. No amenities or special experience to recommend here. There is just too much to rebuild/ refurbish in this place. The floors were dirty, mold in some places, about half of the lights were not working and the bathroom door came of the hinges the next morning. Wi-Fi has a ridiculous procedure to sign in, and is only working sporadically at very low speeds. The area is frequented by Police. Verdict is 2/5 only because of the free continental breakfast that kept us going as soon as we could (given the fact that one can't run fast with luggage in their hands). 'Would not hesitate not to come back.

Room Tip: If that's the only available option to stay, it doesn't matter what room; just make it a one...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 23, 2013 via mobile

Stayed 2 nights - longest 2 nights ever - Like being in the ghetto! Rooms musty and stink! Police in parking lot, loud gangsta looking crowd drinking in parking lot! Service - well - there isnt ANY! Asked for more towels... After several hours was brought one (1)! Card keys didnt work twice! Convenient to Universal - but do yourself a favor, pay a few more dollars and stay somewhere safer and nicer!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Golden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 18, 2013

Stayed here on a road trip - went to some Dodger Games and this was a great location for a quick drive to and from. Arrived an hour after the check-in time and room was not ready which didn't sit well with the wife since we were on a time schedule and tired. Sat in lobby for 20 minutes with our luggage (and cranky wife and child) while room was cleaned ... not cool but we lived. Freeway noise was not an issue as some others have stated - although the freight train at 1:14AM blowing it's freight train horn less than 50 yards from our door was a bit of a "thing". Craziness - sent us all through the roof as scared us to death! Took awhile to get the blood pressure regulated and back to sleep ...but the room/bathroom was clean and the bed was very comfortable - slept well enough and was rested for fun the next day! Not 100% sure would stay here again due to the train (seriously - it was L-O-U-D!) but it was only once and the only other train was the MetroLink which is no big deal...would depend on the price if we decide to stay here again next time we road trip.

Room Tip: Try not to be on any room as the lobby as the train at 1AM basically comes through your front door...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 17, 2013

Our stay here this month was very relaxing and comfortable....we also sat & had a great breakfast ( variety of items to choose from ) also had an opportunity of talking to the manager , who was very nice & knowledgeable with the surrounding areas. See you soon ! two thumbs up !

Room Tip: any room as long as its a King size rooms are great .
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
2 of 5 stars Reviewed May 9, 2013

The unfriendly man at the front desk during breakfast told our two young children only two people from our room could have breakfast even though three of us spent the night at your hotel. There were personal items in the breakfast area on the stairs and the breakfast area is extremely small and only one person can serve themselves at a time. The air conditioning unit gave off an unpleasant odor. The view out the window of a home in disrepair was unpleasant. The close proximity to the train was not optimal because it woke us up during the night. The exterior hallways aren't lit and are very dark. The confusing website only listed one smoking room even though more rooms were available, including non-smoking which we prefer, and we thought we were getting two beds and our room only had one. We didn't receive a free upgrade which I feel would have been appropriate due to the confusing website. The nice woman that checked us in did however switch us to a non-smoking room which was appreciated. The location is relatively close to Universal Studios where we went to visit so that was good. Overall value: fair.

Room Tip: If you just want a bed and a basic breakfast, this place may suffice. Bring earplugs, the nearby tr...
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn

Address: 2255 North Buena Vista Street, Burbank, CA 91504-3309
Phone Number:
Location: United States > California > Burbank
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 hotels in Burbank
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Quality Inn 1.5*
Reservation Options:
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Also Known As:
Quality Hotel Burbank
Quality Inn Burbank
Burbank Quality Inn

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