My friends wanted to take me out for my birthday and as I have several food allergies, the only place I could find that had an interesting menu of gluten free options was PF Changs. I am not supposed to eat any dairy, eggs, gluten, tomatoes or corn...so most places just don't have much more then baked potatoes or salad. When I saw the nice selection of gluten free items, I was happy.
There were 5 of us and I ordered the Chicken Lettuce Wraps and GF Chicken Fried Rice with brown rice and no eggs please. My friend ordered Moo Goo Gai Pan and asked for no mushrooms. Another friend has dentures and can't eat peanuts unless they are chopped up, so he ordered the Pad Thai with chopped peanuts. My husband ordered the Crispy Honey Chicken with brown rice instead of the rice sticks. Our waiter said no problem to all the requests. The 5th friend just ordered the Pad Thai combo and coffee.
First they brought out my lettuce wraps which were fine even though it comes with iceberg lettuce which I really do not like and find hard to digest. Then they brought out the Pad Thai with whole peanuts so we sent it back to have them make it the way it was ordered. My Chicken Fried rice had eggs n it, so it went back. The Moo Goo Gai Pan had mushrooms even though it was ordered without them. Things were not going well and the waiter kind of made me feel like we were being a pain in the butt. He had assured us when we ordered that all the requests were not a problem.
The tea was very bitter like the teapot had not been ever washed out and nobody could drink it without adding a lot of sugar...
My husbands Crispy Honey Chicken came with the rice sticks instead of brown rice, so they brought a bowl of brown rice to the table after we had to mention it to the waiter. Obviously the cook did not bother to read the orders and the waiter did not bother to check the meal and make sure that it was as ordered before bringing it to the table...They were to busy fooling around and cracking jokes. We were just about the only customers, so it was not like they were busy or anything!
When it came time to pay the bill we were charged twice for both dinners that had to be sent back because of their mistake the whole bill came out to close to $100.00 for 5 of us. My friend complained to the manager who had been one of the ones joking around instead of watching over his restaurant. She complained about the awful service and said that it was the worst service she had ever had and we would not be coming back. We were over charged, the service was inattentive at best and the food not that great . To his credit he ended up only charging us for one meal and refunded our money. 3 of us ended up in and out of the bathroom for the rest of the night to add insult to injury.
I have been to PF Changs in Pasadena and Las Vegas and always enjoyed the food and service, so this was a real disappointment!
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