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“Expensive, but the Service and Location Made it Woth the Money” 5 of 5 stars
Review of Los Angeles Marriott Burbank Airport

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Los Angeles Marriott Burbank Airport
4.0 of 5 Hotel   |   2500 North Hollywood Way, Burbank, CA 91505-1019   |  
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Ranked #10 of 18 hotels in Burbank
Washington, DC
Top Contributor
71 reviews 71 reviews
64 hotel reviews
Reviews in 47 cities Reviews in 47 cities
50 helpful votes 50 helpful votes
“Expensive, but the Service and Location Made it Woth the Money”
5 of 5 stars Reviewed December 19, 2012

I was a little annoyed because due to an advance purchase that did not allow cancellations, I had a room booked here even though I had changed my plans to take the redeye out. Because my day started early and I don't get much sleep on a plane, I decided to check in to the room for a long afternoon nap.

There was a lot of commotion in the lobby, it looked like a large group was checking out, but the front desk was completely attentive. When I told him I would only be staying a few hours for a nap, he offered to give me a room away from the elevators. A thoughtful gesture! The room was fine, standard nice hotel but the bed was really incredible. I had a couple of hours of incredible sleep which came in handy when my flight out of Burbank was cancelled and I had to be rebooked.

The place is pricey but the convenient location, great beds and thoughtful staff make it worth it. I will stay here again.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 21, 2012
Thank you for letting us know how much you enjoyed your stay at the Los Angeles Marriott Burbank Airport Hotel. With our convenient location, adjacent to the Burbank (Bob Hope) Airport, our hotel gives our guest an easy transition from traveling to relaxing. It’s great to see that you were able to rest for a bit and we appreciate your kind comments for our staff. We look forward to your return and thank you for your review.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 19, 2012

Until here, I'd not stayed at a full service Marriott property where the room was so small that there was no place to sit other than the bed or a desk chair. At a full service room rate, I expect room to sit and relax.

Bathroom is quite small too. One of those setups where you have to be careful of the toilet when stepping in and out of the shower.

In the morning at breakfast when I asked for a newspaper, the waiter pointed toward the lobby 30 meters away.

Other than that, location is convenient, rooms are clean, staff is okay.

Oh, and why is the table lamp in the room bolted to the desk? Was there a rash of guest thievery of table lamps?

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 21, 2012
It is definitely disappointing to learn that your recent experience at our hotel did not fully impress you, and for that we deeply apologize. Your review will be shared with our staff in order to re-emphasize our commitment to quality customer service. It would be our pleasure to assist you during any future stay in finding the perfect accommodations to fit your needs. Thank you for reaching out to us and for your review.
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seattle
Top Contributor
95 reviews 95 reviews
42 hotel reviews
Reviews in 50 cities Reviews in 50 cities
207 helpful votes 207 helpful votes
4 of 5 stars Reviewed December 10, 2012

We had an early morning flight out of Burbank so we dumped our rental car the night before and took the free hotel shuttle (we could have walked there in 4-5 minutes). Room was spacious and quiet. Went down for Happy Hour and it is a comfortable place to hang. There were a number of chain restaurants across the street and so we walked across the street for dinner ( I was traveling with my teenage son). Staff at the hotel was great. I would definitely stay there again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 17, 2012
We are very excited to learn that you and your son had a great time while staying at the Los Angeles Marriott Burbank Airport Hotel. It was certainly our pleasure to create such a memorable experience for you and we appreciate you mentioning our convenient location. Thank you for your gracious review and we look forward to having you stay with us again very soon!
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Portland, Oregon, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed December 4, 2012

Very good all around. The staff were a bit stiff, no help with luggage for some reason. Rooms were pleasant and clean. Not a bad restaurant, either. Just not a riveting area (but that's hardly the hotel's fault). Loved the color scheme and vintage photos of the surrounding area.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 10, 2012
We are delighted that your recent stay at the Los Angeles Marriott Burbank Airport Hotel was enjoyable. It is disappointing though, to hear that your experience with our staff was not more accommodating as we strive to provide exceptional service from start to finish. We hope to be able to welcome you back for another great stay in the future and we thank you for your review.
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Bend, Oregon
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

Love BOTH Marriott hotels...the Courtyard and the Marriott at the Burbank airport....staff at the Courtyard, Roger, at the front desk most accommodating, polite and great suggestions for us as we were headed to the Ringo Starr concert at the Greek Theater...Marriott Airport, loved their restaurant and again, staff, so professional......

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 10, 2012
We’ve never seen a review for two hotels in one review, but we’re thrilled that your recent experience in Burbank was so enjoyable. It was our pleasure to welcome you as a guest at the Los Angeles Marriott Burbank Airport Hotel and your kind words for our staff and dining option are much appreciated. Please come and stay with us again soon. Thank you for your review.
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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012 via mobile

A great hotel, across the road from The Bob Hope Airport. The Warner Bros. studios are nearby as is Universal Studios. Great shopping is available at the Burbank Town Centre. There are done fast food restaurants nearby as well.
I stayed here for the Twilight Con in November. The staff were great in recommending many things to do or see, which was much appreciated, especially when I was informed by the Bell staff of an appearance of Taylor Lautner on Jay Leno!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 4, 2012
How exciting! It seems like you fully enjoyed your stay with us at the Los Angeles Marriott Burbank Airport Hotel. It is certainly nice to hear that our staff provided excellent service and that our convenient location gave you the opportunity to enjoy so many local attractions. Thank you for the great review and we look forward to welcoming you again soon.
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Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 24, 2012

We stayed here only for a night so we could experience Universal studios & had a filming to attend at Warner brothers studios.
It was only by chance we found this place, and glad we did :)

Rooms we're lovely. Buffet brekky was also great too!!

The man on the front desk was Fantastic and offered to hold all of our bags during the day when we checked out.

Upon collecting our bags that evening, we we're well & truly checked out, when they had hamburgers, hotdogs and many evening snacks in their lobby.

He was very accommodating and asked if we would like some food for dinner before we left. :)

I would try another hotel before I came back here, But was close to the airport which was a bonus!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, December 4, 2012
It certainly sounds like your stay was enjoyable and your review highlights so many of the wonderful things that make staying at the Los Angeles Marriott Burbank Airport Hotel enjoyable. We are a bit puzzled as to your last comments, and hope that the experience that you just described was exceptional enough to inspire you to return. Thank you for sharing your experience with us and we hope to have you visit with us again soon.
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Additional Information about Los Angeles Marriott Burbank Airport

Address: 2500 North Hollywood Way, Burbank, CA 91505-1019
Phone Number:
Location: United States > California > Burbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Burbank
#8 Business Hotel in Burbank
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Los Angeles Marriott Burbank Airport 4*
Official Description (provided by the hotel):
The Marriott Burbank Airport hotel is a contemporary masterpiece of luxury and modern delights. Located in the heart of Burbank, California - the Entertainment & Media Capital of the world - the hotel is near Universal Studios and many of Hollywood's most famous visitor attractions. This Burbank Airport hotel was designed for the future with environmentally-friendly facilities and amenities including 20 PURE, allergy-friendly rooms. Our 488 guestrooms' modern style and advanced technology, state-of-the-art fitness center, two outdoor pools, cabanas and fire pits offer a relaxing retreat. 50,000 sq ft of expertly planned meetings facilities, 22 breakout rooms, 4 VIP Boardrooms, the latest in high-tech services, are all located on one level. Amenities include complimentary shuttle service to/from Airport and Universal Studios, Daily Grill Restaurant & Bar, Business Center, Concierge Lounge and Valet parking. Stick around and explore our namesake city and all it has to offer. ... more   less 
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Also Known As:
Los Angeles Marriott Burbank Airport Hotel Burbank
Marriott Burbank Airport Hotel
Burbank Marriott

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