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“Enjoyable Weekend Stay” 4 of 5 stars
Review of Los Angeles Marriott Burbank Airport

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Los Angeles Marriott Burbank Airport
4.0 of 5 Hotel   |   2500 North Hollywood Way, Burbank, CA 91505-1019   |  
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Ranked #9 of 18 Hotels in Burbank
San Diego, California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Enjoyable Weekend Stay”
4 of 5 stars Reviewed October 2, 2012

We stayed here because my daughter and I were competing in an Irish Dance competition that was being held at this hotel. We needed early check-in and late check-out (to accommodate our costume changes) and got both. The check-in clerk made a point of putting us in a room that was convenient for us to go back and forth to the ballrooms. We had 28 people for dinner and the restaurant was able to put us all together and did a great job of getting everyone served - and half of us were kids :) Check-in and check-out were simple. The room was very clean and comfortable. Hotel is located close to I-5 which made navigating there very simple.

Room Tip: There are two towers. If you are attending an event at the hotel, ask for a room in the same tower a...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, October 9, 2012
We couldn't be more pleased than to learn of your enjoyable stay at the Los Angeles Marriott Burbank Airport Hotel. How wonderful that you and your daughter were able to enjoy not only a weekend away together, but participated in such an exciting event. We hope you did well in the competition. It was our pleasure to accommodate your large party and your kind words for our staff are truly appreciated. Thank you for sharing your experience and we hope you will come back and visit us again soon.
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576 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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San Carlos, California
Top Contributor
83 reviews 83 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed September 29, 2012 via mobile

The Burbank Marriott is a full service hotel across the street from the airport. I chose it for location, which was perfect. The shuttle to/from the airport was very convenient and prompt.

Another feature of the hotel was its two pools. Since it was a hot summer day, this came in handy. There were plenty of comfy chairs, towels, and space. One pool was kind of hard to find - had to go through the building on a series of elevators and hallways, but it was nice and shielded from road and airport noise once we got there.

Daily Grill for dinner worked out well. They have a good variety if choices and not too expensive.

Drawbacks: the room was fine, but dated. The a/c, as others have mentioned, is ancient and noisy. If cycling a/c interrupts your sleep, you will not sleep well at this hotel. It's really a shame because they've done a great job of sealing off airplane noise, but have replaced it with ebbed worse noise in the room! Also I agree that it's time for Marriott to rethink its Internet charges -$12.95 per day is steep.

If location is your main objective, this is a good choice. Just beware light sleepers!

Stayed September 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, October 3, 2012
We love hearing from our guests and very much appreciate your gracious remarks regarding our convenient location, complimentary shuttle and relaxing pools. The Daily Grill is a great place to unwind after a long flight and enjoy a delicious meal. Thank you for mentioning how much you enjoyed it. We do apologize for any disruptions you encountered due to the A/C in your room and we will have our Maintenance Engineers look into any problems. We'd be thrilled to welcome you back very soon and we thank you for your review.
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Orlando, Florida
Top Contributor
87 reviews 87 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 26, 2012

I stayed one night at the Marriott Burbank Airport Hotel. I had a function the next day at the facility. It has a nice common area, Marriott quality rooms that are well decorated with black and white photos of "old Hollywood". Coffee maker with Starbucks coffee nice. There is also a small Starbucks in the lobby area. Across the street there is a Denny's which was an economical and quick choice for my lunch. It is very close to the Burbank Airport. I had to fly into Las Angeles and rented a car to get to Burbank. I know others got the Super Shuttle from LAX but each way they paid 25 dollars and I used Priceline and paid 50 dollars total for two days and was able to get to and from much more quickly. But they didn't have to pay for parking!

If business takes you to Burbank, the Marriott Burbank Airport Hotel is a good choice. I will say the parking is very expensive...I would definitely be able to give a much more enthusiastic review if I didn't have to pay for parking. I believe it was 17 dollars for overnight parking.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, October 3, 2012
Thank you for taking the time to let us know about your stay at the Los Angeles Marriott Burbank Airport Hotel. We're thrilled that our many amenities, such as Starbucks coffee in-room made your stay even more enjoyable. Understandably, parking fees can be inconvenient, but we do feel that our rates are comparable if not lower than many of our competitors and we thank you for your honesty. We hope to be able to welcome you back to our hotel when you are in the area in the future and are thankful for your gracious review.
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Harpenden, United Kingdom
Top Contributor
170 reviews 170 reviews
51 hotel reviews
Reviews in 70 cities Reviews in 70 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 26, 2012

I've stayed here a few times, specifically due to the location. Beds are standard Marriott beds, comfortable and offering a good sleep. The staff are great. What is terrible, however, is the air con - it is so noisy it is unreal - the thermostat ineffective. If the room is hot which it usually is, then you need the air con on, which means you will not sleep. If this is a problem (!), avoid this hotel. For me it's an issue but I arrived from overseas and have no other options and therefore will struggle tomorrow.

Room Tip: Ask for a room with quiet air con.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, October 3, 2012
It's great to hear from our return guests and get their perspective on their stays. We do appreciate your compliments for our staff and comfortable accommodations, but regret that you had issues with the A/C in your room. Please don't hesitate to reach out to us immediately during any future stays to let us know if there are any problems that need our attention. Thank you for your kind review and for choosing to stay at the Los Angeles Marriott Burbank Airport Hotel. We hope to see you again soon!
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Calgary, AB, Canada
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed September 24, 2012

The Burbank Marriott was the site for a convention I attended. I stayed there 5 nights. Basically, there is nothing wrong with this hotel - it's nice, well-run, with comfortable rooms, good convention spaces, and a good quality on-site restaurant and bar.

But there are a couple of drawbacks. One, the location - there is nothing here! A group of fast-food joints across the street is all the area offers. Anything else is a car/taxi ride away.

The second drawback is that this hotel has the most ridiculous Wi-Fi charges I have ever seen in any hotel... ever! They charge $13 per day for Wi-Fi access in your room.... PER DEVICE! So if you have two devices, or if you and your roommate each want to access the internet, you must pay $13 per day for each device. Why not just charge $13 per room, and just give us a password? It's just ridiculous gouging. They do have free Wi-Fi in the lobby area, but it proved to often be slow, and occasionally didn't work at all.

Unless you're flying through Burbank airport and need to overnight nearby (it's literally across the street), or attending a convention here, then I see no reason to stay at this hotel - choose something with a better location.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, October 3, 2012
Thank you for taking the time to share your experience with us. While we're happy to hear that overall your stay was enjoyable, it is disappointing to learn that you weren't fully impressed. Our convenient location offers easy access to the Burbank (Bob Hope) Airport and puts our guests within minutes of major attractions such as Universal Studios and Hollywood. We also offer a complimentary shuttle that can transport you anywhere within a 5 mile radius of our hotel. For future reference, Marriott Platinum & Gold Members receive complimentary Wi-Fi access and if you're not a member, it's easy and free to join. If you choose to access the Internet from our public spaces and have any issues, please don't hesitate to let us know. Again, thank you for your review and we hope to have the opportunity to greet you again in the future.
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Hanford
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 23, 2012

I and two female friends stayed one night at the Burbank Marriott when we visited the Ellen Show. The hotel was so nice and accommodating, if I ever need to travel from the Burbank Airport, I'll certainly plan to stay there again. It was just across the street from the airport, and about a mile to the Warner Bros. Studios, not to mention the IKEA store in the same area. When I began looking for a place to stay, I found the next price level down was only $12 lower, and none of those hotels had anything near the reviews for this one. GOOD value!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, September 26, 2012
Thank you for choosing the Los Angeles Marriott Burbank Airport Hotel as your place to stay during your recent trip. We hope you thoroughly enjoyed all the fun activities you had planned and thank you for mentioning our convenient location. To hear that you will be returning is the biggest compliment we can receive and we hope that it's soon! Thank you for your kind review.
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Sacramento, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2012

Overall I happy with my stay because of one thing: they let me check in early (0945 hrs). I also give them compliments on the friendly service (front desk), amenities (pool, and full service restaurant and bar). The place is clean and modern.

Now the drawbacks. When I turned on tv the sound didn't work and the AC continued to blow freezing cold air (could not turn it off). The maintenance men responded quickly to the TV but were slow for the A/C. Those things aren't a big deal to me though. What is a big deal is location. If you are flying into Burbank its across the street. However if you want to explore universal studios and Hollywood its a bit of a drive. They do have a shuttle that runs to Universal but it goes from 8-12 in morning then from 4-7 in evening. It doesn't run continuously which is kinda of a drag, also parking is $15 and wifi costs.

Overall I was happy with the place if you have business in Burbank and studio city but probably wouldn't stay here if you're doing things south of there. Traffic sucks iN LA.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, September 26, 2012
While we are very happy to read that you were able to enjoy many of the aspects that make the Los Angeles Marriott Burbank Airport Hotel a great place to stay, we do regret if you were inconvenienced in any way by our complimentary shuttle. For future reference, our shuttle runs from 8 - 12 AM for departure to Universal Studios and 4:20 - 9:20 PM (excluding 6:20) for the return trip to the hotel. It is highly recommended to make advance reservations in order to secure a spot on the shuttle. We truly appreciate your feedback and hope to be able to welcome you back in the very near future.
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Additional Information about Los Angeles Marriott Burbank Airport

Address: 2500 North Hollywood Way, Burbank, CA 91505-1019
Location: United States > California > Burbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Burbank
#6 Business Hotel in Burbank
#7 Family Hotel in Burbank
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Los Angeles Marriott Burbank Airport 4*
Number of rooms: 488
Official Description (provided by the hotel):
The Marriott Burbank Airport hotel is a contemporary masterpiece of luxury and modern delights. Located in the heart of Burbank, California - the Entertainment & Media Capital of the world - the hotel is near Universal Studios and many of Hollywood's most famous visitor attractions. This Burbank Airport hotel was designed for the future with environmentally-friendly facilities and amenities including 20 PURE, allergy-friendly rooms. Our 488 guestrooms' modern style and advanced technology, state-of-the-art fitness center, two outdoor pools, cabanas and fire pits offer a relaxing retreat. 50,000 sq ft of expertly planned meetings facilities, 22 breakout rooms, 4 VIP Boardrooms, the latest in high-tech services, are all located on one level. Amenities include complimentary shuttle service to/from Airport and Universal Studios, Daily Grill Restaurant & Bar, Business Center, Concierge Lounge and Valet parking. Stick around and explore our namesake city and all it has to offer. ... more   less 
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Also Known As:
Los Angeles Marriott Burbank Airport Hotel Burbank
Marriott Burbank Airport Hotel
Burbank Marriott

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