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“Best staff ever” 5 of 5 stars
Review of Hampton Inn & Suites Los Angeles/ Burbank Airport

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Hampton Inn & Suites Los Angeles/ Burbank Airport
2.5 of 5 Hotel   |   7501 North Glenoaks Boulevard, Burbank, CA 91504   |  
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Double HHonors Points
Ranked #2 of 18 Hotels in Burbank
Certificate of Excellence 2014
GreenLeadersBronze level
Hayward CA, United States
1 review
“Best staff ever”
5 of 5 stars Reviewed March 17, 2014

From the valets to the maids to the front desk everybody at this establishment was the best and went out of their way to make us welcome and assure us that our stay was the best. My compliments to the staff!!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
    271
    123
    37
    10
    14
See reviews for
167
74
37
138
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

The hotel was clean, clean sheets and towels. the staff is very friendly, Courteous and helpful. Full breakfast, cookies and milk are served every night as well. Location is very convenient to parks. Valet parking. Happy budgeted stay for a family of five.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colfax, United States
1 review
2 of 5 stars Reviewed March 7, 2014

When you have to talk to 3 different people at three different times to find an answer to one simple request, that is not great service. The rooms are average but if you are looking for great service, you may want to look at another option.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antioch, Illinois
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 6, 2014

The Hampton near Burbank Airport is a great inn - exceptionally friendly hotel staff and very conveniently located near I-5 and the airport. I stayed here for business and found the rooms to be very clean and comfortable. I would highly recommend if you need a place near the airport.

Room Tip: The hotel is very close to the freeway and can be noisy when the traffic is moving
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northfield, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2014

I just wanted to compliment you on our recent 5-day stay at your hotel; I wrote a book 10 years ago on Best Practices in Customer Service, and I assure you that the level of your commitment and performance in customer service is every bit as good as I rated the Ritz Carlton in my book.

Please extend my thanks to your entire staff; you have truly captured the essence of "connecting to the customer" and hiring the right kind of people that are so motivated.

Hampton Inn Burbank will be our must stay place when we are back in Burbank!
Robert Hiebeler, Author of Best Practices

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 5, 2014

As a frequent traveler for business, I have stayed at so many hotels over the years. Service is important to me and I have to say the service from everyone at this hotel was fantastic!! Especially for a mid level property. I cannot say when I stayed at a Hampton with so many attentive and responsive employees.
My first room was next to the ice machine which normally does not bother me, but there was a dull humming that I knew would make it difficult to sleep. When I called down to the front desk, they had another room and sent someone up to help me move. They upgraded me to a larger room. Then a few minutes later, they sent up a gift basket with snacks for my trouble.
Valet was so nice and everyone at this hotel had a smile on their face!
This is a great hotel for the price in the Burbank area and I will stay there again!

Room Tip: Ask for a room away from the ice machines
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powder Springs, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 5, 2014

the staff at this hotel will bend over backwards to make your stay the best it can be. Jesse the shuttle driver will take you wherever you need to go AND pick you back up. And the front desk staff is top shelf

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Los Angeles/ Burbank Airport

Address: 7501 North Glenoaks Boulevard, Burbank, CA 91504
Phone Number:
Location: United States > California > Burbank
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Burbank
#1 Green Hotel in Burbank
#1 Romantic Hotel in Burbank
#2 Family Hotel in Burbank
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Los Angeles/ Burbank Airport 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
For a comfortable stay and great value in a convenient location, check-in to the Hampton Inn & Suites Los Angeles Burbank Airport hotel, we would love to have you here. Get settled in a comfy guest room, catch a movie on one of our 37-inch or 42 inch flat screen HDTVs or surf the web using the free HIGH SPEED Wi-Fi access. Set-up your laptop on the handy lap desk and you can even work while you kick back on the clean and fresh Hampton bed ®. Upgrade to a suite and you can enjoy extra space and even your own private whirlpool to soak in.Unwind at the end of a busy day when you head to the fitness center for a stress-busting work-out. Swim some laps in the pool or relax in the spa or on a sun lounger and take it easy under the blue SoCal skies. Breakfast is on us at this Burbank hotel. If you’ve got an early start and no time to sit down to Hampton’s free hot breakfast then just pick-up one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. A complimentary business center, a range of flexible function spaces for up to 60 people and our friendly, professional team members help make this hotel the perfect venue for your next Burbank meeting. ... more   less 
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Also Known As:
Hampton Inn & Suites Los Angeles Burbank Airport Hotel Burbank
Hampton Inn And Suites Los Angeles Burbank Airport
Hampton Inn Burbank
Burbank Hampton Inn

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