My husband made a reservation here a month ago, relocating to a new job. Shortly before he would arrive, they canceled his reservation. He scrambled to find another place and had to stay in a different city. The reason was that his criminal check came back saying he was a person of a different race with a different middle initial who committed felonies in a state we've never lived in. Should be an easy fix, right? Absolutely not. The company they use, CoreLogic Safe Rent, will only take requests to recheck their reports through snail mail, and they only give you results through snail mail. My husband was already at his new job before we got the corrected report. Now it's time for me and our son to join him. In order to register my son for the high school where we visited, we need to be in west Burbank. So we call ES Inn and tell them we're going to reapply because everything is fixed. Then, the manager tells my husband she spoke to CoreLogic and that CoreLogic said nothing had changed. I called CoreLogic and they said they didn't know who spoke with ES Inn because CoreLogic isn't authorized to release any such information/updates without resending an application or my husband's permission. I called the ES Inn manger who had called CoreLogic, she didn't want us to continue to apply after all of the hassle they had caused US. She went on about there being other places to stay like theirs. My husband and I did an extensive search for the correct school zone previously and we only knew of the one at the airport that has high crime. I asked which places she was referring to. She didn't know any, and said she wasn't 911. We've had to make many calls and fill out multiple forms, checked our credit reports to make sure our identities hadn't been stolen, scrambled for a new place to stay after they cancelled our reservation, and they won't do us the courtesy of resending our application or looking at our copy of the corrected report.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.