Consider, upon my arrival at Hotel Amarano, I found a man's shave kit and vitamins left behind in the bathroom. My first response was ok the guest before me forgot something. I called the front desk and they sent housekeeping to pick up. As I started to get ready for my evening I noticed there was so much more not attended to by housekeeping. A used bar of soap in a dirty soapdish, used dirty water glass, an open fiji water bottle, an open bar of chocolate, and toiletries left in the shower. I was, and remain, concerned that even the bed linens had not been changed or the room cleaned at all before my check-in. I personally picked up the trash and took the items to the front desk as I left for the evening. Despite my repeated requests, no manager ever contacted me to discuss the unacceptable situation.
The next morning when checking out, I again asked to speak to a manager. I was instead told that the manager was on a phone call and would call me later. I left my card for him and took his in return. I never received a call.
The Hotel is perfectly situated with pleasant decorations in the lobby and rooms. However, as much as I would like to post a positive review on Trip Advisor, my experince with the Hotel's customer care was dismissive at best, and rude at worst. No one had the courtesy or consideration to rectify what was obviously a very unacceptable situation for this, or any other similarly situated, hotel guest.
- Official Description (provided by the hotel):
- Hotel Amarano Burbank is the only luxury boutique hotel in Burbank, California. We welcome our guests with personalized service, elegant room and suite accommodations, and an intimate atmosphere.With only 100 rooms and suites at our boutique Burbank hotel, we provide individualized attention to our guests and their unique needs. Because we are a "home away from home" for so many of our guests, many of our accommodations have full kitchenettes and walk in closets. Spacious and stylishly designed, our uniquely crafted Burbank hideaway seamlessly blends upscale tranquility with affordable luxury. Our accommodations in Burbank are perfect for business, leisure or long term stays in Los Angeles, Hollywood and the Media District.Our luxury Burbank hotel is located in the heart of the entertainment capital of the world, around the corner from Warner Bros. Studios, one mile from Universal Studios, and only minutes away from NBC Studios and The Tonight Show with Jay Leno. Hotel Amarano is also convenient to all other media centers and studios including Paramount Pictures, ABC Studios, DreamWorks Animation Studios, Capitol Records and Turner Broadcasting along with Hollywood Bowl, Pantages Theater and Hollywood Blvd. ... more less
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