After spending a pleasant week at the Coast Annabelle, I was extremely insulted to return home and find a letter from the hotel saying they were charging me a "room cleaning charge" for smoking in a non-smoking room. When I informed them that they must have mixed up my room with someone else's, they refused to acknowledge their mistake.
I have never smoked a day in my life and I am extremely sensitive to smoke so I couldn't have lasted five minutes in a room if someone had actually been smoking. Therefore, the only explanation is that they are incompetent, dishonest or they stiff everyone for extra "charges" when they think they can get away with it.
If this happens to you, complain to the Coast Hotels and Resorts head office and the Los Angeles Better Business Bureau. Once they have your credit card, they can get away with scams like this, so be aware.
- Also Known As:
- Coast Anabelle Burbank
- Anabelle Hotel
- Hotel Coast Anabelle
- Official Description (provided by the hotel):
- The Coast Anabelle is a boutique hotel located in the heart of the Media District of Burbank, Ca. We are located only 1.5 miles from all of the major studios of Burbank. Universal Studios Hollywood is 3 miles away. We offer complimentary shuttle service to and from Burbank Airport, complimentary Wi-fi, complimentary local calls as well as complimentary parking. All rooms are offered with 42" flat panel TVs, a full powered HP PC (nightly fee), 2 terry cloth robes, down comforters, MP3 player connection and much more. ... more less
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