I stayed at this inn about three years before, when it was a Red Roof Inn. I made a reservation online through Days Inn about a week before our stay. My daughter and I were assigned room 408 (2 queens, MW, frig, hairdryer, non-smoking, free room WiFi & continental breakfast), at the back of the building closest to the Target store. We stayed 3 nights: Dec 29 ~ Dec 31, 2012. Price $63.99 + $7.68 tax each for 12/29 & 12/30; $79.99 + $9.60 tax for 12/31.
First, I’d like to point out that there were 3 appliances for only 2 outlets: the TV and frig were plugged in, the MW was not. In order to use the MW, you had to unplug one of the other.
During our 2nd night, the heat register stopped working while we were asleep. I also attempted to use the MW the next morning, but it didn’t work. I called down to the front desk and reported both. I specifically informed the woman that I had plugged in the MW and it didn’t work.
When we got back to our room late that evening (about 2:00 a.m.), the register was working again. The TV was now plugged in to a different outlet across the desk, and both the frig and MW were plugged in. However, the MW still did not work. All maintenance did was plug it in - it wasn’t repaired or replaced.
The heat register then stopped working again while we were asleep.It was quite chilly in the morning, so we didn’t use the shower. When I went to the front desk to check out and reported that we were without heat for 2 nights and without a MW the entire time, the woman at the front desk (no name tag) called over the maintenance man (I didn’t catch his name). He first stated that he plugged in the MW and it worked for him. When I pointed out it still didn’t work, he then stated he had replaced it. When I stated it looked exactly the same as the other, he stated all of the MWs in the inn are the same. I didn’t believe this - it was the same MW and all he did was plug it in.
Only when I mentioned that I would not be leaving a favorable review on TripAdvisor for the lack of heat and no working MW, did the woman state she was willing to take 50% off the price of one night. I accepted this and received a discount of $28.47 room charge + $3.42 tax. Under the circumstances, I believe a discount off two nights should have been offered, but I accepted the one night.
Overall, the room was clean and quiet. Housekeeping did a very good job. The lack of an elevator at the back of the building to the fourth floor made it difficult in lugging all our things up and down the stairs.
We didn’t utilize the continental breakfast since we were late risers. However, it is in the main lobby with tables and comfortable seating. The inn’s advertising says there are free discounts to local restaurants, but we were not provided with this information. There’s a Denny’s Restaurant right next door. They‘re open 24 hours and are very convenient and affordable.
I would stay at this inn again. However, management needs to look into why the heat would shut off during the night and to replace/repair appliances, when needed. I am giving this visit an average rating only because after complaining about the heat and MW, they were not taken care of satisfactorily.
- Official Description (provided by the hotel):
- Newly renovated (Spring 2006) upscale-budget hotel. One mile from Knott's Berry Farm & 10 minutes to Disneyland & California Adventure. Cross streets are Beach Blvd & 91 Freeway. Amenities include heated pool & spa, arcade games, pay-per-view movies coin-laundry and tons of free services: free pastries & gourmet espresso, Wireless Internet, Kiosk Computer, USA Today, cable & HBO TV. Also free parking, free local calls and free discounts to local restaurants. ... more less
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- Also Known As:
- Red Roof Inn Buena Park Hotel Buena Park
- Buena Park Red Roof Inn