We arrived here late afternoon straight from the airport. We needed to get to Disneyland ASAP. We checked with concierge and the next scheduled shuttle bus was over an hour later, but the bell captain (Victor) offered to take us almost straight away. Now that's service! Within half an hour we were enjoying the disney parks, wasting no time. The rooms looked recently refurbished and were clean, tidy and comfortable. We were here for three nights and wouldn't hesitate to stay here again. Although the hotel has a restaurant, it is close to a Sizzler and a Black Angus. You are only a mile from Knotts Berry Farm and 6 mile from Disneyland/California Adventure. The hotel offers a free shuttle. All the staff were great and very helpful.

We had a 2 night stay for a visit to Knotts Berry Farm and arrived late in the day. When I got to our room I immediatley realized someone had smoked in the room before our stay. I think I am just more sensitive to it than others but still my husband could smell it although it did not bother him as much. I even found ashes by the desk lamp in the room. I called the front desk and they said they were booked and were unable to move me until the next day. The next morning we packed all our stuff and left it in the room and I spoke to the front desk who said they were sold out and there was nothing they could do. I told her what I was told the night before and she apologized but still did not budge. I told her I would not be paying for my previous nights visit because it was not a pleasant experience. She asked if I wanted to talk to the manager and I said yes. Javier came and spoke to me and immediatley offered to remedy the situation. He said they would move all our packed belongings to the new room while we were gone. I dont know how he managed to do it but he did move us to a nice, fresh smelling clean room. I was very happy about his promptness and immediate customer service. When we got back that night I went to the front desk and before I could even explain the sitiation the clerk already knew of my sitatuion and gave me my new room key. Overall it was a very pleasant stay except for the first night in a smoky room. I know they can help someone smoking in there but I would really try and air it out before a guest arrives expecting a non-smoking room. We tried to eat breakfast at the restaurant with our $20.00 voucher but the wait staff was taking so long to just get us menus that we left. The free parking and wi-fi was awesome and a huge savings to a family on a budget.

We have stayed here a number of times and I doubt we will be returning. The carpeting and door paint appears run down. The rooms are very average and the restaurant on-site is convenient for breakfast (but not special.. although the price is very reasonable). They offer shuttle service to Disneyland (but it ends at 10pm on most nights). The staff was attentive and moved us to another room very quickly when we encountered some issues but the property needs an overhaul if they intend to retain guests (it just doesn't feel special).

Overall - I am very pleased with the hotel facilities and hospitality. I spend my first time holiday with my wife in LA from 30 Nov 2012 to 7 Dec 2012 and my room is 273. All staff are very friendly. I was staying there for 7 days 8 nights - I feel like home - breakfast is OK although I'm expecting the buffet style instead of ala carte breakfast style. Cleanliness and parking is excellence. My suggestion - it is much better if the hotel can provide porter to asisst customer during check in and check out time.