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“Annoyed and haven't checked in yet” 1 of 5 stars
Review of Holiday Inn Buena Park Hotel & Conference Center

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Holiday Inn Buena Park Hotel & Conference Center
3.0 of 5 Hotel   |   7000 Beach Boulevard, Buena Park, CA 90620   |  
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Ranked #5 of 19 hotels in Buena Park
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
“Annoyed and haven't checked in yet”
1 of 5 stars Reviewed January 19, 2013

Website says pool is down starting Jan 7th for 4 weeks. Called last week because we are due to check in tomorrow, and the said pool was already done. Great! Well, website still says its down. Do I called again to double check, and its still closed. So instead of being honest with me last week and giving me the chance to change hotels, they lied to me. Im now stick with this hotel and no pool, and I will have a very upset husband and kids. Thanks.

Stayed January 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, January 24, 2013
Let us apologize for the error our representative made when you called. You are correct that our pool is being renovated. We do have an arrangement with the hotel next door for the use of a pool for the convenience of guests. We certainly do not want to be dishonest or unclear, which is why we've posted the information online, but we will be sure to clarify with our front desk team to ensure they are giving accurate information.
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277 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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TELFORD
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 2, 2013

We arrived here late afternoon straight from the airport. We needed to get to Disneyland ASAP. We checked with concierge and the next scheduled shuttle bus was over an hour later, but the bell captain (Victor) offered to take us almost straight away. Now that's service! Within half an hour we were enjoying the disney parks, wasting no time. The rooms looked recently refurbished and were clean, tidy and comfortable. We were here for three nights and wouldn't hesitate to stay here again. Although the hotel has a restaurant, it is close to a Sizzler and a Black Angus. You are only a mile from Knotts Berry Farm and 6 mile from Disneyland/California Adventure. The hotel offers a free shuttle. All the staff were great and very helpful.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, January 24, 2013
Thank you so much for your kind review and recommendation. We are so pleased that you enjoyed your stay with us while visiting Disneyland!
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Nevada
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 28, 2012

We had a 2 night stay for a visit to Knotts Berry Farm and arrived late in the day. When I got to our room I immediatley realized someone had smoked in the room before our stay. I think I am just more sensitive to it than others but still my husband could smell it although it did not bother him as much. I even found ashes by the desk lamp in the room. I called the front desk and they said they were booked and were unable to move me until the next day. The next morning we packed all our stuff and left it in the room and I spoke to the front desk who said they were sold out and there was nothing they could do. I told her what I was told the night before and she apologized but still did not budge. I told her I would not be paying for my previous nights visit because it was not a pleasant experience. She asked if I wanted to talk to the manager and I said yes. Javier came and spoke to me and immediatley offered to remedy the situation. He said they would move all our packed belongings to the new room while we were gone. I dont know how he managed to do it but he did move us to a nice, fresh smelling clean room. I was very happy about his promptness and immediate customer service. When we got back that night I went to the front desk and before I could even explain the sitiation the clerk already knew of my sitatuion and gave me my new room key. Overall it was a very pleasant stay except for the first night in a smoky room. I know they can help someone smoking in there but I would really try and air it out before a guest arrives expecting a non-smoking room. We tried to eat breakfast at the restaurant with our $20.00 voucher but the wait staff was taking so long to just get us menus that we left. The free parking and wi-fi was awesome and a huge savings to a family on a budget.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, January 24, 2013
We'd like to apologize for your initial frustrations - we understand it's not pleasant when someone has previously smoked in a non-smoking room. We are pleased that Javier was able to rectify the situation quickly and efficiently.
Thank you for your feedback and review.
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Philadelphia, Pennsylvania
Top Contributor
101 reviews 101 reviews
17 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 22, 2012

We have stayed here a number of times and I doubt we will be returning. The carpeting and door paint appears run down. The rooms are very average and the restaurant on-site is convenient for breakfast (but not special.. although the price is very reasonable). They offer shuttle service to Disneyland (but it ends at 10pm on most nights). The staff was attentive and moved us to another room very quickly when we encountered some issues but the property needs an overhaul if they intend to retain guests (it just doesn't feel special).

Room Tip: The rooms are all very similar to avoid upgrades as they may not be worth the extra $'s.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, January 25, 2013
We do appreciate your feedback. We have been under room renovations since this summer and have just completed all guestrooms, which has been very exciting. We've loved the great comments we are receiving on our new rooms. Public areas are next on the list to renovate - including (as noted) carpet and paint, but much, much more that is sure to WOW new and returning guests alike. We look forward to seeing you on a future visit and hearing your feedback about our new look.
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2012

Overall - I am very pleased with the hotel facilities and hospitality. I spend my first time holiday with my wife in LA from 30 Nov 2012 to 7 Dec 2012 and my room is 273. All staff are very friendly. I was staying there for 7 days 8 nights - I feel like home - breakfast is OK although I'm expecting the buffet style instead of ala carte breakfast style. Cleanliness and parking is excellence. My suggestion - it is much better if the hotel can provide porter to asisst customer during check in and check out time.

Room Tip: Your better make request to get room near to the elivator if your are not fit to walk .
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, December 11, 2012
We're so pleaesd you enjoyed your recent stay with us. Please note for future reference, that we do have a Bell Desk for assistance in shuttles and for guests needing additional assistance getting luggage to their guestrooms. Please let us know how we can assist you during your stay!
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Torrington, Connecticut
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 13, 2012

My wife and I stayed here one night as we were laying over at LAX and wanted to see Disneyland. Hotel is about 45 minutes from the LAX airport with no shuttle service. The lobby area is nice and fairly open. The staff at the desk was very friendly; we dealt with Tom and Daniel. We did get upgraded to an Executive room, thanks Tom, and got a drink voucher for it. Carpets on our floor were very tired but the room itself was fine and had ample space. Nothing outstanding and with the typical amenities you would expect.
Hotel has free wi-fi throughout with a good signal anywhere I tried it. Breakfast was included but as a $20 voucher. Anything above the $20 you paid for. Staff at the restaurant was somewhat inattentive at arrival but good after we had been seated, and the food quality was good. Within a few minutes walk from the hotel was a Fudruckers, Black Angus Steakhouse, Sushi/Mongolian Barbeque, Wendy’s, Sizzler’s and a mall with Target. The area at night seemed okay to walk around, although there were some sketchy characters, but never felt unsafe. .We took the hotels scheduled transportation to Disney the following day, about a 20 minute ride and the drivers were both very pleasant guys, wish I could remember their names (sorry guys!). Rides are scheduled a few times a day and all you have to do is sign up for it. I also had a nice conversation with the bartenders and, again, very nice guys. All in all, this hotel is a good choice.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, November 15, 2012
Thank you for choosing Holiday Inn Buena Park as a 'stopover' for your quick trip to Disneyland. We're so pleased you found our staff throughout the hotel friendly and helpful and that you enjoyed your stay on the Executive Level. All of our rooms have been renovated in the past couple of months - and, yes, next on our list is the carpeting in the hallways.
Thank you for taking the time to post your review and we look forward to seeing your family again when your travels bring you back to Southern California (hopefully for a longer period!).
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Palo Alto, California
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2012

My girl friend and I stayed here while in the Buena Park area for a get away vacation. The location is ideal with much to do in the area and many restaurants to choose from. Shopping is close by and Knott's Berry Farm is just down the street with Disneyland just 5 miles away.

Checkin was a snap for us. Our room was very luxurious and up to day with a better then average selection of channels to choose from. The room was well maintained byt the staff and I would surely recommend this hotel to some who would be looking for a room in this area.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, November 6, 2012
Thank you for the recommendation and for choosing Holiday Inn Buena Park! So glad you enjoyed our newly renovated guestrooms! Come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Buena Park Hotel & Conference Center

Address: 7000 Beach Boulevard, Buena Park, CA 90620
Phone Number:
Location: United States > California > Orange County > Buena Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 hotels in Buena Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buena Park Hotel & Conference Center 3*
Official Description (provided by the hotel):
Anaheim area hotel located in Buena Park, CA minutes from Disneyland, California Adventure, downtown Disney Shopping, Knotts Berry Farm, Soak City, Medieval Times and Pirate's Dinner Adventure, Holiday Inn Buena Park offers free parking and free shuttle to local attractions. This newly renovated hotel also boasts free wi-fi, the largest outdoor heated pool and whirlpool in the area, as well as a restaurant and bar serving breakfast, lunch, dinner and room service -kids always kids stay/eat free at Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Buena Park Hotel And Conference Center
Holiday Inn Buena Park Hotel & Conference Buena Park
Buena Park Holiday Inn

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