This hotel was offered to us from my mother-in-law using her RCI points. It was a great offer by her.
We checked in on Saturday and was given a suite with 2 double beds. That was not very comfortable for my husband and I so we asked on Sunday if we can be moved, and they quickly made that happen for us. The rooms were clean, nice, and overall kept up to date. They have a fridge, microwave, and extra sink in the kitchenette, that was very handy for us.
During our stay we had a few questions and needed some help with touristy things and we found that Sam and Ramon were very helpful, polite and more than I was expecting.
We had full free breakfast every morning, that was very good.
The only comment I have is the equipment in the fitness centre needs to be maintained better. The treadmill to left (facing the T.V's) didn't work, and there was only one other one left.
You will enjoy your stay here, and feel very safe and comfortable.
If you have children, try not to get a room too close to pool view. The pool is open until 10PM and...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 13, 2012
Hello Tanya N,
Report response as inappropriate
Thank you for taking the time to post your review. We are so pleased that you enjoyed the hotel, amenities, location, and service (with one exception, the exercise room). We will be addressing the issue you mentioned, as it is our goal to 'WoW' our guests in both service and amenities during each visit and each guest interaction.
I am delighted, but not surprised, to hear that Ramon and Sam took good care of you and I will pass on your comments to our management team as well as personally to Sam and Ramon.
Thank you again for your feedback as this is the only way we can ensure our customer service levels are where they should be. We do hope you will consider staying with us again.
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.