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“Good value, but not great” 3 of 5 stars
Review of The Buena Park Hotel & Suites

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The Buena Park Hotel & Suites
2.0 of 5 Motel   |   7555 Beach Boulevard, Buena Park, CA 90620   |  
Hotel amenities
Ranked #11 of 19 hotels in Buena Park
Centerville, Utah
1 review
“Good value, but not great”
3 of 5 stars Reviewed January 3, 2013

We stayed over Christmas week 2012; our room was nice but noise was a problem sometimes. Overall it was a good place to stay in the few hours we weren't at Disneyland, but it could use some improvements. Good for budget travel, but nothing special.
Pros: clean rooms; responsive staff; mid-speed (not high but not low) wifi was available in our room, (even though a handout given at check-in said you need cat-5 cable to use wired internet), but sometimes it took some time to reconnect the next few days I used it; fridge; microwave; iron & board; hair dryer all worked. Coffee maker there but didn't use. Good access to freeway.
Cons: CRT TVs with only 15 channels (no ESPN, HBO, Showtime); towels were thin and small; walls are thin with sounds from all directions, sometimes loudly; heat lamp in bathroom didn't heat.
Mehs: beds were hard at first but got used to them and slept well; breakfast was not great (toast, toaster waffles, small pastries, cereal, coffee, juice) but it was free and went for a while.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, April 5, 2013
Dear Brett G,

Thank you for review & sharing your concerns with us. So that we may improve our service.
We have been making several improvements to our property. We will be upgrading our
Televisons Soon. We will also be adding a few more items to Our Complimentary Continental.
Breakfast to include an additional cereal & other pastry items. We do hope you book with us in the future to see the improvements we have made so far.

Sincerely,
J.Guerrero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

88 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
California
Top Contributor
155 reviews 155 reviews
66 hotel reviews
Reviews in 68 cities Reviews in 68 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed November 5, 2012

Older and not as nice as the Courtyard by Marriott just down the street. But worth the $60 we paid for a room near the pool. The breakfast was above average. Both of us liked the waffles that you ran through the toaster. They came out hot and tasty.

We were on a ground floor and from a security standpoint probably not the best place. There was no way to open the window a little ways and then lock it so it couldn't be opened further. We chose to keep the window closed. The bed was comfortable. Glad that we always bring our own pillows. We tossed the hotel pillows to the side. The room had a refrigerator.

Room Tip: Get a room on the 2nd floor overlooking the pool.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, November 8, 2012
Dear BeachWizard4U,

Thank you for your Kind review. We our an independent affordable alternative to Chain brands. I would also like to assure that our property is safe & family oriented. I will share & address your concerns with our Maintenance Supervisor. I do greatly appreciate you bringing this matter to my attention. Thank you again for your review.

Sincerely,
J.Guerrero
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 5, 2012

We traveled to California on a budget to local attractions. Our lodging is one that took a budget cut on our travel expenses. We chose Buena Park Hotel & Suites.

Pros: Friendly staff, easy access to interstates, clean pool, quiet room, continental breakfast
Cons: Insects in our room/bathroom, uncomfortable bed, not all channels available at time of stay, thin & short towels, slow internet

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, September 13, 2012
Dear Careful T ,

Thank you fro your review. We appreciate that you have brought your concerns to our attention.
I will share your concerns with our staff, Please be assured we do utilize the services of a reputable exterminator. Our cable channels include HBO/ HBO family .Unfortunately, We do not offer Pay per view channels. We greatly appreciate you review & we look forward to your return visit.

Sincerely,
J.Guerrero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach
2 reviews
5 of 5 stars Reviewed September 5, 2012

One of Buena Park's best keep secrets! This place is in class by itself. Remember the days of family owned and operated hotels? This is just like it. The staff is diverse and knowledgable. Always willing to help and go the extra mile to make sure the guest is happy

A great value.. even incentives for return visits. Clean rooms and lots of comfort. A gift shop and a game room. This place has kids in mind.

..And Rachel... don't get me started about thiis highly professional front desk staff member. She is fast, accurate and a smile that would melt the heart of the grumpiest person. Quick on her feet and on top of her job. (She is going places!) Look to her for your inquires!

Maintenance staff on hand 24 hrs to fix anything. This place will always be a first pick for me.

Room Tip: This place doesn't have a fitness center or a restaurant inside, but there are PLENTY of choices...
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, September 13, 2012
Dear Skillet P,

Thank you for a your review. We appreciate your kind review, I will share your review with Rachele & the rest of our staff. Thank you again.

Sincerely,

J. Guerrero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 29, 2012

Staff was very friendly and helpful. Room was clean, quiet and comfy. The internet never worked in our room or any other place except right in the lobby. The breakfast wasn't too great. I probably could have found more flavor if I'd stewed my own shoelaces and there was no air conditioning. Other than that, I'd recommend this place. It was within walking distance to Knotts and Soak City and the bus to downtown LA and to the beach were right outside the hotel as was a bus to Disney Land. Great value for the money.

Room Tip: We had a room adjacent to the pool with a patio right outside our room. Delightful
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, September 13, 2012
Dear hollyh58 ,

Thank you for your review. we greatly appreciate your honestly & will look into the concerns that you have presented to us. We look forward to to your next visit . Thank you.

Sincerely,
J.Guerrero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed August 22, 2012

The Staff very friendly when I had a problem with my room they offered me an upgrade and took care of my every need. They made my family and I's stay very enjoyable. Close to all the attractions: Knott's Berry Farm, Medievals Times, and the Pirate's Show.

Room Tip: Talk to the staff they will take care of your requests.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, August 23, 2012
Dear Love to T,

We do greatly appreciate your kind words. Our staff is honored that we have been able to assist you with your concerns. We look forward to seeing you in the future. Thank you again,

Sincerely,
J.Guerrero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 15, 2012 via mobile

This place is a joke. Dirty carpets. Dirty walls. People hanging out and laying down in there cars in the back lot. I parked my car up front in hopes it will not get broken into. The only thing even hopefully good about this place is the pool is decent. But other than that stay AWAY. Get something better. There are also a lot o immigrant workers living here. Stay away

  • Stayed August 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review, August 22, 2012
Dear Brushdog,

I would first like to address your all your comments. Please be Reassured if you have addressed the Front Desk with all your concerns about the room. We have immediately offered a solution to your concerns. As far as your Comment on Immigrant Workers. We do Check in Guests from all over the world. We do require a Valid State Identification card, Driver's License or Passport. in order to register. We do take all of our Guest Concerns Seriously & We do our best to address any concerns they may have. I do apologize if your stay was less than pleasant.
I will Share this information with our entire staff. So that we may improve our quality of service.
Thank you for Sharing your concerns with us.

Sincerely,
J. Guerrero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Buena Park Hotel & Suites

Address: 7555 Beach Boulevard, Buena Park, CA 90620
Location: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #11 of 19 hotels in Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Buena Park Hotel & Suites 2*
Official Description (provided by the hotel):
The Buena Park Hotel & SuitesFamily vacationers and business travelers alike will find a lot to like at The Buena Park Hotel & Suites in Buena Park, California. Our reasonably-priced, pet-friendly hotel will charm you with spacious guestrooms and suites, friendly service, and ample amenities. A convenient location makes it easy to reach a multitude of must-visit Orange County attractions ... more   less 
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Also Known As:
The Buena Park Hotel Buena Park
The Buena Park Hotel And Suites
Hotel Buena Park
Motel Buena Park

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