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The Buena Park Hotel & Suites: Traveler Reviews

2.0 of 5
7555 Beach Boulevard, Buena Park, CA 90620 (Formerly Best Western)
Hotel amenities
The Buena Park Hotel & Suites
Ranked #11 of 18 hotels in Buena Park
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71 reviews from our community

    Trip type
Traveler rating
    19
    17
    11
    5
    19
Date Rating
North Chicago, Illinois
1 review
“I have been several times and plan on staying there again.”
4 of 5 stars Reviewed July 27, 2011

I especially liked the relaxing pool area and the fact that the rooms didnt smell from cleaning products ( they give me asthma) So it was a much nicer experience than other places Ive stayed in the area. Really a nice clean place. very pleasant.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pmills60 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
1 review
“DONT STAY HERE!!!!!!!!!!!”
1 of 5 stars Reviewed July 16, 2011

When we checked in they informed us the pool was closed the week we were there for cleaning. my husband and i decided we wanted to stay somewhere else because are kids wanted to swim. we had prepaid for the room and they informed us that they were going to charge us half of the whole fee for cancelling are reservation. that pissed us off but we decided to stay rather that loose the money. when we got into the room it was dirty with stains on the walls and floor.
every night we stayed there we could smell pot smoke and there were people running around and partying outside in the courtyard all night long.
they have a play area for kids that was infested with red ants. they have a continental breakfast serving moldy waffles and rotten fruit. too top off the whole experience i took a shower and when i turned on the heat lamp it literally exploded all over the bathroom. luckily the shards of glass didn't hit me. I had to call the office 4 times before they came and cleaned the mess up and 2 more times to get them to replace the bulb. What a s@^t hole. dont stay here. spend the extra money and feel safe and secure.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask akasha223 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John7555, Manager at The Buena Park Hotel & Suites, responded to this review
July 19, 2011
Hello Dont Stay here,

Please accept our apologies for the Pool Closure.We were required by the city to install new required equipment for the pool.Our property was informed a week prior to the Pool Closure. We immediately posted Information of the pool Closure on all prepaid sites.The Pool closure was originally scheduled for 7 days. The project was completed 3 days earlier than scheduled.
I have forwarded detail information for all your concerns to our Maintenance & Housekeeping department so that it may be addressed. We would like another opportunity to to ensure your next stay with us would a pleasant one.

Sincerely
John M.R.Guerreo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Cypress, CA
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Great value”
4 of 5 stars Reviewed July 16, 2011

Rated 2* by the blind bidding service I used. Best way to reach property is from SR-91 E, exit Beach Bl, immed right turn after exit. 2 story motel with exterior corridors; elevator. Spacious room with desk, king bed, sofabed, full length mirror. Pool, jacuzzi 10a-10p. Free breakfast of cereal/waffles, coffee, fruits, juices 630a-930a. Coffeemaker, iron. Free wired internet. 22 TV channels incl HBO. Burger King, Outback Steakhouse adj. Many restaurants and attractions (e.g. Knott's Berry Farm) in immed vic.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mbstone about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Seriously best value in town!”
5 of 5 stars Reviewed April 25, 2011

My husband and I decided at the last minute to take our three-year-old to Knott's Berry Farm on Saturday, 4/23. Since we live in San Diego, we only needed a hotel for one night and didn't plan on spending much time in it. So we booked the cheapest one that came up on the first page of Orbitz’s search results, the Inn Suites in Buena Park. What a coup this turned out to be! Not only did this hotel meet all of our criteria (clean, comfortable, inexpensive, walking distance to Knott's and also to lots of cheap eats options), this hotel offers the nicest staff we've ever come across, security-monitored parking, a large pool (which unfortunately we didn't have time to use), and a generous complimentary continental breakfast. Ravi the night clerk, Alicia the day clerk and Rachel the manager are phenomenal and will work with you to make your stay as pleasant as possible. They even let us check in early (10:30am) so that we could walk to Knott’s for awhile and come back so the little one could have a nap before heading back for some evening fun. The location of this hotel is fantastic, it’s on the same side of the street as Knott’s so we never had to cross busy Beach Blvd., and it’s right across the street from Pirates Dinner Adventure and adjacent to Medieval Times. Sure this place isn't the Ritz, but who cares? It's an extraordinary value, we feel like we got much more than we paid for and we would not hesitate to go back!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KCB22 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange county
1 review
1 helpful vote 1 helpful vote
“people at the front desk were deceitful”
1 of 5 stars Reviewed April 12, 2011

the room was unclean and dusty. my nose was irritated my whole stay, as well as my kids. when I checked out early, I asked for confirmation that we checked out early. they didn't want to provide me with any type of documentation/receipt/anything of my stay. they told me to call hotwire because we booked it through them if I did that then they would. when I did, after taking to hotwire, they made another excuse. their excuse is that they don't give out any form of documentation, and that no will be able to enter my room even though we checked out early, therefore the room is safe, and that I gave them my room key so that is enough for my check out process. I have no proof of checking out besides turning in my room key. Throughout all this, the 2 men at the desk seemed to enjoy their little mind game with their little smirk, and talking about me as I was coming out of my car and entering the building. POOR CUSTOMER SERVICE, ROOM SMELLS,ROOM FILTHY, BLANKETS STUNK..NEVER AGAIN!!!!!

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask hatethishotel714 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
September 18, 2011
Dear pmills60,

We are always grateful to receive Reviews from our returning guests.Our Staff is anxiously anticipating your return to Property . The Buena Park Hotel & Suites Staff & Management appreciate your Business.

Sincerely
J. Guerrero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Buena Park Hotel & Suites

Also Known As:
The Buena Park Hotel Buena Park
The Buena Park Hotel
The Buena Park Hotel And Suites
Hotel Buena Park
Motel Buena Park
Address: 7555 Beach Boulevard, Buena Park, CA 90620 (Formerly Best Western)
Region: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool
Hotel Style:
Ranked #11 of 18 hotels in Buena Park
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Buena Park Hotel & SuitesFamily vacationers and business travelers alike will find a lot to like at The Buena Park Hotel & Suites in Buena Park, California. Our reasonably-priced, pet-friendly hotel will charm you with spacious guestrooms and suites, friendly service, and ample amenities. A convenient location makes it easy to reach a multitude of must-visit Orange County attractions ... more   less 
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