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The Buena Park Hotel & Suites: Traveler Reviews

2.0 of 5
7555 Beach Boulevard, Buena Park, CA 90620 (Formerly Best Western)
Hotel amenities
The Buena Park Hotel & Suites
Ranked #11 of 18 hotels in Buena Park
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71 reviews from our community

    Trip type
Traveler rating
    19
    17
    11
    5
    19
Date Rating
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Seriously best value in town!”
5 of 5 stars Reviewed April 25, 2011

My husband and I decided at the last minute to take our three-year-old to Knott's Berry Farm on Saturday, 4/23. Since we live in San Diego, we only needed a hotel for one night and didn't plan on spending much time in it. So we booked the cheapest one that came up on the first page of Orbitz’s search results, the Inn Suites in Buena Park. What a coup this turned out to be! Not only did this hotel meet all of our criteria (clean, comfortable, inexpensive, walking distance to Knott's and also to lots of cheap eats options), this hotel offers the nicest staff we've ever come across, security-monitored parking, a large pool (which unfortunately we didn't have time to use), and a generous complimentary continental breakfast. Ravi the night clerk, Alicia the day clerk and Rachel the manager are phenomenal and will work with you to make your stay as pleasant as possible. They even let us check in early (10:30am) so that we could walk to Knott’s for awhile and come back so the little one could have a nap before heading back for some evening fun. The location of this hotel is fantastic, it’s on the same side of the street as Knott’s so we never had to cross busy Beach Blvd., and it’s right across the street from Pirates Dinner Adventure and adjacent to Medieval Times. Sure this place isn't the Ritz, but who cares? It's an extraordinary value, we feel like we got much more than we paid for and we would not hesitate to go back!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask KCB22 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange county
1 review
1 helpful vote 1 helpful vote
“people at the front desk were deceitful”
1 of 5 stars Reviewed April 12, 2011

the room was unclean and dusty. my nose was irritated my whole stay, as well as my kids. when I checked out early, I asked for confirmation that we checked out early. they didn't want to provide me with any type of documentation/receipt/anything of my stay. they told me to call hotwire because we booked it through them if I did that then they would. when I did, after taking to hotwire, they made another excuse. their excuse is that they don't give out any form of documentation, and that no will be able to enter my room even though we checked out early, therefore the room is safe, and that I gave them my room key so that is enough for my check out process. I have no proof of checking out besides turning in my room key. Throughout all this, the 2 men at the desk seemed to enjoy their little mind game with their little smirk, and talking about me as I was coming out of my car and entering the building. POOR CUSTOMER SERVICE, ROOM SMELLS,ROOM FILTHY, BLANKETS STUNK..NEVER AGAIN!!!!!

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask hatethishotel714 about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGuerrero, Manager at The Buena Park Hotel & Suites, responded to this review
September 18, 2011
Dear pmills60,

We are always grateful to receive Reviews from our returning guests.Our Staff is anxiously anticipating your return to Property . The Buena Park Hotel & Suites Staff & Management appreciate your Business.

Sincerely
J. Guerrero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 helpful votes 2 helpful votes
“Never again”
1 of 5 stars Reviewed March 30, 2011

I have stayed at many Inn Suite hotels across Texas and the SW. I have always been very pleased with the service and amenities until now. They offered wifi / free internet, neither of which we could get to work. The beds were terrible. The housekeepping services need to be taught how to make beds. They were incredibly poorly made and were in shambles the moment you pulled the bedspread back. Our room had no microwave or refrigerator in it. I was not aware these were to be requested items. All other sister hotels were equipped with both. You would think with 2 people checking into the room that we would have had towels and washclothe for 2, not we had to request the second set. I guess the best part of the whole stay was that it was only minutes from the theme parks. I would be embaressed to be associated with this hotel and would strongly recommend changes very soon. The hotel is in a prime spot and could be so much more. What a waste. The breakfast,,,,, lets see cold cereal, toast, frozen waffles, and coffee. Many of the other Inn Suites I have stayed in offered bacon, sausage, scrambled eggs, fresh made waffles, cereal, hot bisquits and gravy. Juices and coffee.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask flagbbq about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California
1 review
2 helpful votes 2 helpful votes
“We had a great stay.”
5 of 5 stars Reviewed March 30, 2011

We had great service. The room we got and the service was great for our money. Robert and Lupe are wonderful people. Visit the gift shop!! You'll be glad you did! Thanks again, guys! See you next time.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask carlosdavilasd about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Mirada, California
1 review
“Very nice rooms, you really get alot for your money and it's in a great location”
4 of 5 stars Reviewed March 8, 2011

Room was very nice and spacious, nice furniture/atmoshphere, clean, bed was very comfy, fridge was ice cold, air/heat works great. One complaint only and that is they had HBO if you turn the remote to chanel 3, but that didn't work so I called the office and they took a little bit too long to send someone to take a block off. He said they blocked it because HBO has adult movies on at night. Aside from the people in the next room making a little night time noise, it was a pleasant stay. They're pet friendly, which we like. The breakfast and coffee are very good.

We are locals and only get hotel rooms from time to time for a get away. So we don't care much about the location or surroundings as we do the room. It has to be a nice room, and we were pleasantly surpised when we got there. We loved it! We're looking forward to staying there again the very next chance we get.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kimberlyglasnapp about The Buena Park Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Buena Park Hotel & Suites

Also Known As:
The Buena Park Hotel Buena Park
The Buena Park Hotel
The Buena Park Hotel And Suites
Hotel Buena Park
Motel Buena Park
Address: 7555 Beach Boulevard, Buena Park, CA 90620 (Formerly Best Western)
Region: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool
Hotel Style:
Ranked #11 of 18 hotels in Buena Park
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Buena Park Hotel & SuitesFamily vacationers and business travelers alike will find a lot to like at The Buena Park Hotel & Suites in Buena Park, California. Our reasonably-priced, pet-friendly hotel will charm you with spacious guestrooms and suites, friendly service, and ample amenities. A convenient location makes it easy to reach a multitude of must-visit Orange County attractions ... more   less 
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