the room was unclean and dusty. my nose was irritated my whole stay, as well as my kids. when I checked out early, I asked for confirmation that we checked out early. they didn't want to provide me with any type of documentation/receipt/anything of my stay. they told me to call hotwire because we booked it through them if I did that then they would. when I did, after taking to hotwire, they made another excuse. their excuse is that they don't give out any form of documentation, and that no will be able to enter my room even though we checked out early, therefore the room is safe, and that I gave them my room key so that is enough for my check out process. I have no proof of checking out besides turning in my room key. Throughout all this, the 2 men at the desk seemed to enjoy their little mind game with their little smirk, and talking about me as I was coming out of my car and entering the building. POOR CUSTOMER SERVICE, ROOM SMELLS,ROOM FILTHY, BLANKETS STUNK..NEVER AGAIN!!!!!

I have stayed at many Inn Suite hotels across Texas and the SW. I have always been very pleased with the service and amenities until now. They offered wifi / free internet, neither of which we could get to work. The beds were terrible. The housekeepping services need to be taught how to make beds. They were incredibly poorly made and were in shambles the moment you pulled the bedspread back. Our room had no microwave or refrigerator in it. I was not aware these were to be requested items. All other sister hotels were equipped with both. You would think with 2 people checking into the room that we would have had towels and washclothe for 2, not we had to request the second set. I guess the best part of the whole stay was that it was only minutes from the theme parks. I would be embaressed to be associated with this hotel and would strongly recommend changes very soon. The hotel is in a prime spot and could be so much more. What a waste. The breakfast,,,,, lets see cold cereal, toast, frozen waffles, and coffee. Many of the other Inn Suites I have stayed in offered bacon, sausage, scrambled eggs, fresh made waffles, cereal, hot bisquits and gravy. Juices and coffee.

We had great service. The room we got and the service was great for our money. Robert and Lupe are wonderful people. Visit the gift shop!! You'll be glad you did! Thanks again, guys! See you next time.

Room was very nice and spacious, nice furniture/atmoshphere, clean, bed was very comfy, fridge was ice cold, air/heat works great. One complaint only and that is they had HBO if you turn the remote to chanel 3, but that didn't work so I called the office and they took a little bit too long to send someone to take a block off. He said they blocked it because HBO has adult movies on at night. Aside from the people in the next room making a little night time noise, it was a pleasant stay. They're pet friendly, which we like. The breakfast and coffee are very good.

We are locals and only get hotel rooms from time to time for a get away. So we don't care much about the location or surroundings as we do the room. It has to be a nice room, and we were pleasantly surpised when we got there. We loved it! We're looking forward to staying there again the very next chance we get.