After reading several good reviews my husband and I made a reservation at the Portola for 11/30-12/2/12. I was not expecing luxury but I felt like we had gotten a good deal. I was sorely wrong. We arrived late at night and checked in around midnight using the night window. As I was checking in I could hear people from rooms nearby screaming at each other. Check-in was fast as I had already paid and we went to our room- a corner room on the second floor. As soon as we walked in we were very dissapointed. The room had a strong musty smelled- we booked a non-smoking room but it stilled had a strong smoke smell. The carpet was disturbingly filthy. It was almost black! The sheets were stained and had several black marks, lke they had been run over. We dids not even shut the door before we turned around and left. I immediately went to check-out and the lady at the front desk offered us another room but my husband was not comfortable with me staying in that motel the next day while he was at work. She kindly gave us a full refund without any issues and was very apologetic. We then went aroundthe corner to the Courtyard Marriott. The extra $150 dollars at the Marriott is worth the peace of mind. I would never recommend the Portola to any of my friends or family but if you must stay there then bring your own sheets and towels and do not forget to pack your flip flops!!!! I should have taken pictures but we high-tailed it out of there pretty fast!
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