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“Our favorite hotel” 5 of 5 stars
Review of Portola Inn and Suites

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Portola Inn and Suites
2.0 of 5 Hotel   |   7921 Orangethorp Ave, Buena Park, CA 90621   |  
Hotel amenities
Ranked #8 of 19 Hotels in Buena Park
Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“Our favorite hotel”
5 of 5 stars Reviewed December 12, 2011

Our first visit to this hotel was in Oct, 2011. We were amazed at how big the rooms are, and how clean everything was. We screwed up majorly by staying later that month at a different hotel. It was about the same price, but the room was tiny and filthy. Me and my husband looked at each other and said.."we should've stayed at Portola." So, when we planned to take my parents to Disneyland this month, this was the place we stayed..and will be for EVERY trip we take from now on. The front desk people are SO nice! I called and changed the reservation, and the gentleman was so patient and got it all changed with no problems. The housekeeping staff is amazing. The bathroom is always spotless, and the rooms are always comfortable with clean sheets and everything we need. Everyday, we'd come back from the park to clean towels and a made bed waiting for us. There's even a mini fridge and microwave. For the price, this place is unbeatable. And as long as those great rates don't change (another favorite hotel tripled their rates on us. Pfft)...Portola is where we'll stay.

Room Tip: All the rooms are good. It's a wonderful hotel!
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, December 14, 2011
Dear K L,

Thank you for your outstanding review on our Buena Park hotel! We are excited to hear that you and your family had a clean, comfortable and enjoyable stay with us in one of our Deluxe King. Thank you for sharing how you enjoyed our location; we definitely are one of the closest hotels to all of the excitement in Buena Park and Anaheim! We hope to see you again on your next visit to Southern California.

Best,
Guest Relations Manager
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226 reviews from our community

Traveler rating
    75
    69
    46
    20
    16
See reviews for
104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
san diego, ca
1 review
3 of 5 stars Reviewed December 6, 2011

Stayed here one night on our trip to knotts berry farm. Nice and clean place for the price we paid, and very conveniently located. i do have one complaint, though....the morning before check out, the cleaning ladies came by and knocked...before we were able to get up and open the door to let them know we werent ready for them, they just burst the door open!! I thought that was very inappropriate.

Oh, and very noisy the next morning...couldnt even get any sleep.

Room Tip: dont get a room near an elevator or stairs.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, December 11, 2011
Dear karla r,

Thank you for staying with us on your recent visit to the Buena Park.! We are happy to hear that you enjoyed a quality stay at our affordable rates. We appreciate your for bring the bringing the housekeeping staff issue to our attention and apologize for not exceeding your expectations. Your feedback has been taken seriously and the our team has been informed. Thank you for your compliments on our great location, customer service, affordable rates and comfy beds. We do hope that you and your family will decide to stay with us again.

Sincerely,
Guest Relations
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La Quinta, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 14, 2011

Stayed one night, and was pleasently surprised at how nice it was for the price. Room was spacious, clean and bed was comfy.. The staff are friendly and helpful. They even offer Cont. Breakfast! I recomend Portola for anyone looking for a decent place on a budget. Which now a days, I think we all want to save a few $$. For the price and level of hotel/motel, Portola is in the top 10!!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, November 15, 2011
Dear luvzgetaways,
Thank you for taking the time to provide us with feedback on your recent stay at our Buena Park Hotel. We are delighted to hear your wonderful remarks about our property and services. We do pride ourselves on providing fabulous accommodations for budget minded travelers. It is great to know our services are being appreciated by valued guests like yourself! We look forward to serving you again on your future visit to the Anaheim/Buena Park area!
Thank You,
Guest Relations Coordinator, Guest Relations Manager
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Kingman
1 review
4 of 5 stars Reviewed November 7, 2011

We stayed in the family suite and loved it. There was plenty of room and having two seperate bathrooms was very nice. My only complaint about the bathrooms was the showerhead. The water pressure was so hard it actually hurt to take a shower. I think they just need a different shower head. The service we received from Stephanie was amazing. She helped us with all of our needs and always had a wonderful attitude. We will be staying at this location again when we plan on going to Knotts.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, November 8, 2011
Dear Jon O
We are pleased to hear that your stay with us was comfortable and enjoyable and that you would stay with us again! It's great to hear that one of our family suites worked out perfectly for you and your family. We definitely had families like yours in mind when we designed them. Thank you for your great review and ratings. We will look forward to seeing you and your family again.
Kind Regards,
Guest Relations Coordinator, Guest Relations Manager
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Honolulu, Hawaii, United States
1 review
4 of 5 stars Reviewed October 29, 2011

Stayed here 2 nights, great stay for the price we paid. Enjoyed the convenience and the amenities of the hotel...can't complain.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 30, 2011
Dear Linden M,
We would like to thank you for choosing to stay with our Buena Park Hotel. It is great to know that your stay with us was one of comfort and enjoyment. We hope you had just as wonderful time at Knott's Scary Farm! Look forward to serving you again on your future visit to the Anaheim/Buena Park area!
Kind Regards,
-Guest Relations Coordinator, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed October 26, 2011

Stayed for 3 nights while visiting some friends in CA. Rooms were clean and fixed every day. It's not a 5-star hotel so don't expect that, but it was a good place to stay for a few nights. We didn't eat breakfast there so can't comment on that. The front desk girl was helpful when we asked questions about nearby restaurants. I'd stay here again if I ever go back to that area. Oh, and they have a promo on their website that is 25% off if u stay for 3 nights or more.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 28, 2011
Dear 123Erica_2011,
Thank you for your kind remarks about our Buena Park Hotel. We are pleased to know that your stay with us was one of comfort and enjoyment. It is great to see our guests taking advantage of fabulous discounts offered on our website! We look forward to serving you again on your future visits to the Anaheim/Buena Park area!
Thank You,
Guest Relations Coordinator, Guest Relations Manager
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Cerritos, California
1 review
5 of 5 stars Reviewed October 23, 2011

I enjoyed my stay at the portola inn suite best sleep ever very bed nice , helpful staff great breakfast in the morning I couldn't ask from any more you will enjoy your stay.

Room Tip: Choose one of the suites on the second floor over looking the pool its not only closer walk to the p...
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 25, 2011
Dear alex t,
It is always a honor to hear such kind remarks of our hotel and its team members from valued guests like yourself. We are pleased to know that your stay with us was one of comfort and enjoyment. We are glad to know that our newly installed Presidential Plush beds are becoming a big hit with our guests! We look forward to serving you again on your next visit to the area!
Kind Regards,
Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Location: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #8 of 19 Hotels in Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
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Also Known As:
Portola Hotel Buena Park

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