On June 9th reserved 2 queen bed for 3 nights beginning July 2nd. Traveling with spouse and two children, arrived at hotel in the afternoon on July 2nd only to be informed no reservation on record. Provided copy of reservation printed from email confirmation. Hotel was fully booked and was offered an upgraded family suite room at a partner property 15 minutes away in Downey for same price, but had to check availabilty. Five minutes later was told room not available. Front desk person on phone scrambling what to do. Five minutes later told family suite room available. I insisted not leaving until they were 100% sure family suite room is available. I was given assurance the suite was available.
Traveled to partner property "Studio Inn & Suites" in Downey. Was shown a room with two double beds, not family suite as promised. Was told family suite was unavailable. Was not happy with the run-around, mis-communication, or deception. After further discussion they gave us the family suite as promised.
Although non-smoking, room smelled old with traces of cigarette smell. Room appeared clean, spacious, bathroom clean and remodeled. Entry to room dark and dingy. Pool small and uninviting next to parking lot, not much landscape.
- Also Known As:
- Portola Hotel Buena Park
- Portola Hotel
- Official Description (provided by the hotel):
- Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Booking.com, Cheap Tickets, Travelocity, BookIt.com, Hotels.com, Venere, Tingo and Otel so you can book your Portola Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.