This hotel is definitely convenient if you are going to Knott's Berry Farm. It is a bit deceiving though because when you enter the hotel, it appears to be updated and nice. The lobby and restaurant are nice and make you feel like you are staying in a 3.5 star hotel. Then you get to your room and discover that it is seriously dated and need some work, which makes you feel like you are at a 2.5 star hotel. Our mattress felt, and looked, like it was 20 years old and the AC unit in our room was one of those old wall units that you see in a lot of older motels. The AC unit was seriously loud, which made it hard to sleep at night.My brother and his family stayed in another room and their door handle came off as they were trying to leave the room. He got lucky and was able to still get the door open.
So, with all of these complaints, why the 3 dot rating? Their staff was excellent during our stay! Everyone that we had to work with from the front desk staff to the servers in the restaurant were very professional and helpful. The performance of the staff was enough to boost my rating but seriously, they need to update the rooms!
Try to book a package that includes parking ($7 per day otherwise) and breakfast. The breakfast is a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us at the Knott’s Berry Farm Hotel. Reading your review I was thrilled to learn that your positive perception was built primarily around our team. While the negative elements are unfortunate and definitely issues that we hope to correct through renovations, the quality of our team is what separates us from our competition. We have incremental renovations that have been going on and will continue into next year. I hope that you have an opportunity to stay with us again in the future so that we can hopefully earn some more stars! Thank you again! Stephen Ruggiero, Front Office Manager- 714-243-2006
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.