I travel a lot, so I expect good customer service, as is always needed and welcomed. I had to check in late to this establishment (dive) and called ahead of time to confirm late check-in. Not only could they not find my Expedia confirmation (already booked and I gave information on), but I stressed the late check-in and they said no problem, that'd make a note, or so I thought. They said it's a 24 hour check-in. When I arrived to check-in, the clerk was half asleep, had no eye contact, smile or hello. She was acting like I was putting her out. She said she had one other couple that checked in late, but there were no other notes, basically making me sound like a liar. She kept saying she had already done her evening reports, and I was completely putting her out. She was extremely rude and never apologized or even looked me in the face. I then asked for two queens instead of a king and again she no, said she'd already ran her reports. This doesn't even touch on how horrible she was! Don't waste your time on this place. Spend the extra ten to twenty bucks and stay across the street at the Andersons Split Pea Soup hotel. They are AWESOME!!!!! Plus motel at a weird smell to it.............I thought for sure cochroaches might climb out at any time or fleas...........
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- Also Known As:
- Days Inn Solvang / Buellton Hotel Buellton
- Days Inn Buellton
- Buellton Days Inn