My husband and I booked a suite at this hotel for the weekend of a family wedding being held in nearby Solvang. Because my husband had recent surgery, we thought a suite might be the best option, in case he was not up sightseeing during any free time. We were given room 261, called The Fantasy Suite, and my advice to any discerning traveler who finds him/herself at Buellton is to avoid this over-priced, severely lacking in value, option. The Jacuzzi tub, listed as one of the amenities, is in a mirrored alcove, two steps up, right in the bedroom. It's heart-shaped, presumably for two people's backs to fit into the top part of the heart, with their feet meeting in the vicinity of the point at the bottom. The faucet control is on the wall, so for additional water to be added, one of the two must stand up to operate it, as it is probably 8 feet from where they started, back at the top of the heart. There is the ubiquitous guilt-inducing card which isdesigned to ease the hotel's burden of providing fresh towels, "suggesting" you hang up used ones for another day; however, nowhere in the hotel room, not in the alcove, not in the bathroom, is there even one single towel bar, even if the guest paying nearly $300 a night (more, actually, with taxes) would be willing to re-use towels. There's not a towel ring on the wall for a hand towel. There is not a grab bar anywhere in the, admittedly, spacious shower (presumably for those same two people to use). There was a soap dish at only one of the double sinks.
There's a saying that nobody notices what you do, only what you don't do, and just one of the many things which made this room far less than a fantasy fulfillment were the numerous snags in the carpet. It would have been so easy for a housekeeping supervisor to take small, sharp scissors to trim the very obvious threads, and would have made a big difference in that oh-so-important first impression. Yes, this hotel is practically the only game in town, and does snag (no pun intended) the weary traveler who stops on his/her way up or down US 101, or the convention-booker looking for some kind of bargain, I guess, but if you must stay at this hotel, do not waste your money of what is presented as a suite.
If you've gotten this far in my review, you probably don't care what I may think about the quality of the food, but since breakfast was included in our tariff, we did try the buffet. It was not bad as such things go -- it was plentiful, well-presented, and the staff was cheerful and welcoming. They were appreciated, but overall this stay was a major disappointment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Shirley H,
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We are sorry to hear that your stay was not as you expected. The little details are important to us to ensure a great stay, however, in your case, there are some things that we could have done better. We are a green certified hotel, so "green" practices are followed. Coupled with that, we are here to serve our guests, so if new towels and sheets are needed, we will honor that request, and apologize for any miscommunication that our signage may have displayed.
Your feedback is appreciated, and will be shared to help us better serve our guests in the future. We are pleased to share your positive comments about our friendly service with the staff, and that you enjoyed our breakfast. We hope that you had a great time at the wedding in Solvang, and look forward to the opportunity to accommodate you again in the future.
Guest Experience Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.