First of all, what hotel does not have a manager on duty for the whole weekend during the Taste of Solvang? Heaven forbid there was a real problem-- there would only be the desk person in charge who will tell you to call her boss late at night. Don't get me wrong she was professional and kind to the extent of the situation. For that I gave you a 3 star.
So I will admit that I signed off on the quickly ran through pet policy of which until the incident I didn't get a copy of it. And I will admit that we left our pet unattended for less than 20 minutes when we ran to the store to get medicine and water. And the timeline of events provided by the front desk woman really didn't add up, but it's okay, Quality Inn, you can have my $125 even though I responded immediately to your call. I only heard it ring once but no voicemail and no message on the room phone. Oh and PS-our dog only barks when antagonized. But I guess Quality Inn knows my dog better than I do, and she must have caused quite a ruckus. I warn other pet owners, I kind of feel like I was set up for failure--put in a room in the middle of the hall right next to the front desk where they are able to watch our comings and goings. Like although the hotel collects a $25 fee, typical--I hope Quality Inn at least gave that $100 to the supposed guests who were inconvenienced, or at least will spend it on renovating their less than up to date.
Oh and if management would like to get back to me, I left a few voicemails. Thank you!
- Official Description (provided by the hotel):
- Weekly & Monthly rates available. Kitchen utensils available on limited basis at front desk. ... more less
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- Also Known As:
- Quality Inn Buellton Hotel Buellton
- Buellton Quality Inn