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“Decent, But Not Perfect” 3 of 5 stars
Review of Homewood Suites by Hilton San Francisco Airport North

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Homewood Suites by Hilton San Francisco Airport North
3.0 of 5 Hotel   |   2000 Shoreline Court, Brisbane, CA 94005   |  
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Ranked #1 of 2 Hotels in Brisbane
Oceanside, California
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“Decent, But Not Perfect”
3 of 5 stars Reviewed August 12, 2010

I think this is a pretty typical Homewood Suites arrangement, so you get much of what you expect here. Good sized room with kitchen, microwave, refrigerator, stove-top, dishwasher, sofa, separate bedroom, and a bath/shower. The hotel also offers complimentary hot breakfast and an evening meal; I think the 'dinner' is just for weekdays. Free Wi-Fi is nice if you're toting a computing device or smartphone.

Price was about $120 per night which is not terrible for the Bay Area, and it includes shuttle service to and from SFO.

On the down side, the free breakfast is a free-for-all. Just not enough space in the dining area for the number of people in the hotel - so it's constant crush of bodies, too few seats, waits for food and drinks when they run out. The arrangement is so cramped that there is just no way to navigate this area without running into people. My guess is that they were counting on the outdoor seating, but since you're 100 yards from the Bay, it's cold and windy outside!

During our stay, one of the two elevators was inoperable - so we had long waits or took to the stairs. Only problem is that the stairs are really far from the elevator so it can involve some pretty long hikes depending on where your room is. To make matters slightly worse, the ice machine didn't work on our floor. So we had to deal with the elevator waits or hikes even more often. Just not idea - and not really up to par for a Homewood. I guess I'd say it's just "okay"; I'll probably look around a bit more before our next trip to the Bay Area.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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connecticut
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2010

This is a great hotel to visit with family. Clean, about 20 mins away from SF and 15 from airport. Clean, breakfast is great and good overall value.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
1 review
5 of 5 stars Reviewed August 3, 2010

We are a family of four, and we stayed in the 2 bedroom suite for more than a week. Our sons are 22 and 15. The suite was clean and comfortable with very comfortable beds. We took advantage of the complimentary breakfasts and also the evening meals that were available Mondays through Thursdays. The breakfasts were as advertised, if crowded (hotel was full the week we were there) and the evening meals were better than we have come to expect in such circumstances.
We found the location to be a convenient home base for our San Francisco area sightseeing, as long as you have a rental car. My only complaint was that the "high speed" internet was often very slow or not working at all.
This was a great value for the money and I highly recommend it.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beverly Hills, Michigan
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 12, 2010

We arrived late and the first thing I did was open up the pull out for my youngest son... and found at least a dozen mouse droppings on the underside of the bed, the part that you see first when you go to open it. Fortunately none actually IN the bed. We would have walked out right then, however, it was the holiday weekend and I knew we had nowhere else to go, and we only had to survive three nights. My partner found mouse feces on TOP of our bed. They were in the kitchen cupboards, on the table, the floor had not been adequately swept up and I found them in a little missed, unswept pile, as well as under the cushion of the chair in the bedroom. While the beds were comfy, the thought of critters running everywhere was not too sleep-inducing. We did not hear any, however. I have to say that the staff were actually all very friendly, and they do up a good breakfast (though, again, the mouse factor is less than appetizing). We only stayed here because the Residence Inn at Oyster Point, where we usually stay, didn't have a two-bedroom suite available, but we will NEVER stay here again. It doesn't surprise me that suites like this with kitchens do get infested from time to time, however you need to clean it up so it's not quite so obvious.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodSFO, General Manager at Homewood Suites by Hilton San Francisco Airport North, responded to this review, July 19, 2010
Thank you for bringing your concerns to our attention. We make every effort to ensure each guest is 100% satisfied before they leave. Had we known about these issues during your stay, we would have done everything possible to ensure they were remedied and you were satisfied as well. This is the first rodent issue that has been brought to our attention. Rest assured we are investigating the issue and will take appropriate action to ensure a similar guest experience does not take place. I would still like to speak with your in person to extend a personal apology. I look forward to a return phone call or email. Thank you again, and please let us know how we can make it up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 8, 2010

Everything is good, including the free simple dinner and beverages from Monday to Thursday. Modern furniture and well equipped kitchen. All the staff, except one reception girl, are happy for their work and eager to help you when you need.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, CT
Top Contributor
73 reviews 73 reviews
44 hotel reviews
Reviews in 53 cities Reviews in 53 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 6, 2010

The Homewood Suites is only about 10 minutes from the airport, and about 30 minutes from downtown. The large room was clean, comfy and quiet. The only thing that was annoying was the bathroom door opened into the sink/closet area, so we had to be very careful when coming out of the bathroom. Otherwise, a good choice for the money.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Top Contributor
156 reviews 156 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 12, 2010

Everything about this hotel except the adjancy to the noisy freeway and railroad is perfect! The people are great, the location to the water-the city-the airport are all great. The rooms are nicely appointed. Fred, in the front of house staff is so outgoing, helpful and cordial that remembering him will be a pleasure. Only problem is the rooms on the side of the building where the trains/traffic goes by. So just ask for a room on the other side of the hall and have a great vacation or work stay!

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton San Francisco Airport North

Address: 2000 Shoreline Court, Brisbane, CA 94005
Phone Number:
Location: United States > California > Brisbane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton San Francisco Airport North 3*
Number of rooms: 177
Official Description (provided by the hotel):
The Homewood Suites by Hilton® SFO Airport North hotel is located in Brisbane, California, and is only a five mile complimentary airport shuttle ride from the San Francisco International Airport (SFO). Our upscale, all-suite hotel offers superb accommodations and amenities with a breathtaking view of the beautiful San Francisco Bay. The Homewood Suites by Hilton® San Francisco Airport hotel features upscale, all-suite accommodations for guests on short or extended stays. Your home away from home offers plenty of space for work, study, and entertaining as well as a wide range of superb amenities: * Spacious suites with king or queen size beds all with a pull out sofa bed * Studio, one- or two-bedroom suites with separate living and sleeping areas * Fully equipped kitchen with granite counter tops and spacious cabinets featuring a full-size refrigerator, microwave, dishwasher and two-burner stove top * Complimentary wireless high-speed Internet access * TVs with premium cable channels * Full size work desk * Alarm clock with MP3 connectivity * Laundry/valet service * Iron and ironing board * Coin Laundry. Whenever you look for San Francisco Airport hotels, we invite you to Make Yourself at Home® at the Homewood Suites by Hilton® SFO Airport North! ... more   less 
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Also Known As:
Homewood Suites Sfo Airport North Hotel Brisbane
Homewood Suites Brisbane
Homewood Brisbane
Brisbane Homewood Suites

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