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“Convenient to airport” 4 of 5 stars
Review of DoubleTree by Hilton San Francisco Airport North

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DoubleTree by Hilton San Francisco Airport North
3.5 of 5 Hotel   |   5000 Sierra Point Parkway, Brisbane, CA 94005 (Formerly Radisson Hotel San Francisco Airport Bay Front)   |  
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Hotel amenities
Special Offer
Park, Stay, and Fly
Ranked #1 of 2 Hotels in Brisbane
Certificate of Excellence 2014
GreenLeadersBronze level
Secaucus, New Jersey
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
“Convenient to airport”
4 of 5 stars Reviewed 4 days ago NEW

We had a comfortable stay at this hotel after flying in from NY. My husband is a Hilton member, so they had water and cookies at check-in, which I felt was a nice touch.
They provide an airport shuttle, which is also very convenient. For a one night stay, it was a very good value.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 3 days ago
Dear M C,

Thank you for taking the time to fill out a TripAdvisor review! We are happy to hear that the waters and cookies that were provided to you at the time of check in was a nice touch! As a Hilton Honor's member, you are our most valued guest and we appreciate your loyalty to Hilton.

On behalf of the entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    112
    79
    28
    9
    5
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64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Ponte Vedra Beach, Florida
Top Contributor
125 reviews 125 reviews
85 hotel reviews
Reviews in 72 cities Reviews in 72 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It's a welcomed surprise to have a chain exceed expectations. This Doubletree does everything right. Free parking and internet. Free breakfast if you have gold or diamond status with HH. Updated and modern room furniture. Obviously, the warm cookie at checkin is still my favorite part! I'll stay here again.

Stayed April 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 3 days ago
Dear Soki816,

Thank you for taking the time to fill out a TripAdvisor review! We are escatic to hear that we were able to exceed your expectations!

On the behalf of the entire staff, we thank you for your business , and we hope to see you again when you travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This property was formerly operated by the Radisson company and has been recently refurbished. The property is in a great location that allows easy access to walking paths along San Francisco Bay. The restaurant is excellent but the bar is only fair, the rooms are clean and comfortable and the staff is great. But then there is the airport shuttle. There are two DoubleTree by Hilton hotels near the San Francisco Airport: one in Brisbane and one in Burlingame. The black mini-buses are pretty much identical and the drivers are not trained to be able to quickly inform very tired travelers as to the difference between the two. This resulted in a near assault at the airport pickup by an over-tired traveler who was not able to get the information he wanted from the hapless driver who was not very good with the English language. A easy solution would be to put the street and town address on the outside of the shuttle buses and to train the drivers to be able to tell frustrated travelers that there are two hotels with nearly identical names but in different towns. In the alternative, the shuttles could be different colors. While the shouting by the frustrated tired (and very large) traveler at the small driver was inexcusable, this level of frustration of a tired traveler wanting to go to the right hotel is something that management should have anticipated and taken steps to avoid. On the return leg from the hotel to the airport, the shuttle was overbooked and a number of folks who had to take early flights were left without transportation to the airport because the shuttle picked up passengers from another property first. As a result, the stranded folks had to take a taxi (about $40.00 one way). Again, this is a management problem. It is common for many people to take early flights out so there needs to be more shuttles during this period. As to the bar, the bar tender needs some training as he was unable to make a decent martini but this is solvable with some training. In the meantime, stick to the wine. Hopefully, management will address the really bad airport shuttle problem and give the bartender a course on mixed drinks. Otherwise a pleasant stay and recommended.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 6 days ago
Dear FromMaui,

We truly appreciate you filling out a TripAdivor review. We would like to apologize for the confusion that you experienced with our shuttle service.We have contacted our shuttle company and we assure you that we are working diligently on training.

We appreciate your feedback and will use it to fine tune our operation.

Sincerely,
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Raleigh, North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was clean and the staff was very friendly and quick to respond to requests. The resturaunt, although a little pricey, had Excellent food, ate there for breakfast and lunch.
Free shuttle to and from airport was nice, but we had a car and were able to be at the airport in less than 10 minutes or into downtown San Francisco in about 20 minutes (pending traffic).

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 3 days ago
Dear KJW500,

Thank you for taking the time to fill out a TripAdvisor Review! We are happy to hear that you found everything from our rooms to the restaurant to your satisfaction.


On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago

nice renovation of the hotel. clean room and fast check in. would be great if hotel can provide slippers to the guests and more towels. I put s note to the housekeeping but didn't get. also if there's an option to have the final bill to be emailed instead of paper, that would be a plus! overall, had a pleasant stay.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 3 days ago
Dear Lafoodiesf,

Thank you for taking the time to fill out a TripAdvisor Review! We are happy to hear that we provided you with a speedy check in! We do offer slippers for our guests upon request, we also offer the option for an e-mailed final bill as well.

On the behalf of the entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newport beach, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

New building, clean, friendly staff and great service, nice Bay view, and easy access to the city. Fridge, but no microwave. Near airport, but no airplane noise. Some noise from adjacent room, but not bad.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 3 days ago
Dear Scott H,

Thank you for taking the time to fill out a TripAdvisor Review.

We are happy to hear that you found our service and location to your satisfaction. Our rooms are no longer equipped with microwaves however, we do have microwaves available upon request along with having one in our gift shop.

On the behalf of the entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Incline Village, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

had a great experience at DoubleTree by SF airport. We are using park and fly option this trip. Breakfast a little high but good options - service excellent. Will go back again. We are planning on staying there again on the backside of this trip. Rooms very clean and great property. Easy to get to from freeway. We appreciate the ease of travel and airport. Some hotels in this area require some more extensive driving to get to them. This is convenient and very nice. Thank you very much.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea F, Front Office Manager at DoubleTree by Hilton San Francisco Airport North, responded to this review, 3 days ago
Dear Shelly G,

Thank you for taking the time to fill out a TripAdvisor Review! We are happy to hear that you found our service exceptional ,and our park and fly option was accommodating.

On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton San Francisco Airport North

Address: 5000 Sierra Point Parkway, Brisbane, CA 94005 (Formerly Radisson Hotel San Francisco Airport Bay Front)
Phone Number:
Location: United States > California > Brisbane
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Francisco Airport North 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Radisson Hotel Brisbane
Radisson Brisbane
Brisbane Radisson

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