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“It's very tired and dated” 2 of 5 stars
Review of Chase Suite Hotel Brea

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Chase Suite Hotel Brea
3.0 of 5 Hotel   |   3100 E Imperial Hwy, Brea, CA 92821   |  
Hotel amenities
Ranked #2 of 5 Hotels in Brea
Mansfield, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“It's very tired and dated”
2 of 5 stars Reviewed July 4, 2014

My family of 3 stayed here for two nights in a "suite " that is supposed to be one of their nicer rooms. It's clean and adequate but very very run down and tired . The bathroom was kinda gross, the air conditioner was so loud we had to decide to bear it of let the room get too warm. The light fixture in the master didn't work , the blow dryer didn't work... It was pretty depressing . We won't ever be back . It was roomy and clean but grimy and old with the smallest tv in the master I have ever seen. Not worth the price.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, July 9, 2014
First and foremost I want to thank you for letting us know your concerns and taking the time to review our hotel. I really do wish we would have known about these while you were staying here so we could have attempted to make it a better experience for us. We do have 2 types of suites one with a Full Kitchen and a 32-40" inch television, and our other suites (which are the same size) come equipped with a refrigerator, microwave and wet bar. I don't have your information so I can't see what room type exactly you stayed in, but it sounds like it was our kitchenette suites with a slightly smaller TV than our Full Kitchen suites.

I do hope this wasn't a direct reflection on all of our amenities and services we provide and do hope you give us another chance when in the area. Feel free to contat me at kvargas@chasesuitehotels.com next time you are in town and we'll gladly make sure you get the room type for your needs. Thank you again!
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177 reviews from our community

Traveler rating
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    28
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    11
See reviews for
73
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Hayward, California
2 reviews
4 of 5 stars Reviewed June 30, 2014

We stayed one night. Took my daughter to college orientation at Fullerton. The staff was very friendly and helpful, the room was clean (clean sheets and towels).
Looked like the room was updated, but still need some updates; especially the shower. The only ice machine is in the main lobby and the internet was really slow; but it was free.
The breakfast was decent and the price was right.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, July 9, 2014
We appreciate you taking the time to let us know about your experience with us and glad it was a positive one. We have noted your concerns and please rest assured we take them with the upmost priority, without them we cannot continue improving our services. Thank you and hope to see you again when you come and visit your daughter!
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California City, California
2 reviews
2 of 5 stars Reviewed June 27, 2014

Stayed here for a week, the staff are nice. The accommodation , yes the sheets are clean & so are the towels, cant say it feels clean, an out dated grimy feel to be honest. Wanted to spend as much as as I could out rather than in the hotel. Breakfast was decent and happy hours too, would rather stay somewhere else next time!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, July 9, 2014
Thank you so much for taking the time in leaving review. We truly appreciate your candid remarks and take them very seriously because without them we cannot continue to improve our services. Thank you again!
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San dieg
1 review
4 of 5 stars Reviewed June 22, 2014

Stayed for a weekend in a kitchenette with a king bed. Spacious room and well appointed. 2 flat screens. One suggestion to the hotel staff is that the cable connection could be a bit better. I tried to watch a world cup match and I felt like I was watching it on a tv with an antenna- fuzzy and not as crisp as you'd like.

The comp breakfast was a nice surprise. Fluffy scrambled eggs and corned beef hash was available one morning. It was very tasty.

We spent time in the pool and jacuzzi. Clean and the temps were well maintained.

Had a good time. Thanks.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, June 23, 2014
So happy to hear you had a great stay! We love to hear when our guests have been well served and taken care of as that is our number one goal! Thanks again!
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Georgetown, ca
1 review
4 of 5 stars Reviewed June 14, 2014

Like the place. Need some outdoor sitting on the grass and trash cans in parking lot. Nice staff, clean rooms, good breakfast. Would be nice to have happy hour every night. Needs more parking. Will stay here again.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, June 23, 2014
Thank you so much for your kind words, we hope to see you in our neck of the woods soon!
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1 review
3 of 5 stars Reviewed June 9, 2014

My husband and I stayed at this hotel twice in the space of a month, each time for one night. Our experience the first time was better than the second. During both stays, we found the staff very friendly and accommodating. The rooms are spacious and the bed comfortable. But the location of the room makes a big difference! The first time we had a room on the second floor in building one. It was quiet and the air conditioner worked beautifully, keeping us comfy although it was 90 outside. The second time we were on the first floor of building two. This time we were close to some noisy equipment that drowned out the television. In addition, the A/C was sluggish, never cooling the room to our satisfaction. In both rooms, although the living areas were very clean and updated, the bathrooms were quite shabby, with messy recaulking around the tubs and stained grout/broken tiles on the floors. I can see how a family would do well here with the roomy living area and fully functional kitchen. And if they would get around to updating the bathrooms to match the rest of the rooms' amenities, it would be well worth staying.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, June 23, 2014
Thank you so much for your candid feedback we truly appreciate it. WIthout comments such as yours we cannot continue growing. They are truly appreciated. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 4, 2014

This hotel was OK - not bad but not special. Breakfast staff and food very good: eggs excellent, hash, sausage, juice & great coffee (no yogurt). Parking is very difficult and in short supply. When we checked in late at night a new staff member was being trained. I had already had a very long day and did not want to make small talk and pretend I did not mind waiting while she figured out the computer and key cards. I had also asked for an upstairs room as I am a very light sleeper and was given one downstairs. On Saturday morning 3-4 female staff members decided to have breakfast together. The breakfast room was already jammed and having them clutter together, chat, and hang-out waiting for each other was not a good decision. The rooms are in good condition, the TV's small, and are clean. Towels are thread bare and not enough given for 3 in a room.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, June 23, 2014
Thank you so much for taking the time to leave us a review about your stay. We truly appreciate your comments and take them very seriously. I must note that we do not allow our team members to eat at our breakfast area at any time. They have their own lunch area. There was a group in house during your stay, and I'm thinking this is where the misconception was. I apologize if you did think it was a member of our staff, but like I said, this is something that is not allowed at our hotel. I hope this is isn't a direct reflection of our service or something that would change your mind about choosing us next time. Thank you again!
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Additional Information about Chase Suite Hotel Brea

Address: 3100 E Imperial Hwy, Brea, CA 92821
Location: United States > California > Orange County > Brea
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 5 Hotels in Brea
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chase Suite Hotel Brea 3*
Number of rooms: 88
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Also Known As:
Chase Suite Brea

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