Were interested in a close hotel to a wedding at a home in Placentia. Chase was about as close as you can get...read several reviews and had a small concern about the complaints regarding noisy guests....which can be an issue with any hotel or resort if they are inconsiderate.
We decided to book it anyways and arrived just before the 3 pm check in. Jose working the front desk explained that we had a "standard" room, not a suite. He asked what our stay was for and informed him that it was for a wedding(my fiance is the mother)...he promptly upgraded us to a suite at no cost. We had a corner suite and were very pleased with the room....clean and spacious. Jose was very polite and professional. Olivia who replaced him whom I met when I went for ice, was also very helpful. I inquired about the shuttle which per their instructions requires 24 hr notice....I explained I was attending a wedding very close by and if it was possible to drop me off(I dropped off the mother of the groom earlier)...she quickly checked and said no problem...20 minute notice....
Lastly, when we returned we did not have any "noisy" guests that night nor in the morning....
Definitely recommend and I would stay again if the need arises.
Value($120), clean, friendly and helpful staff!!!
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- Also Known As:
- Chase Suite Brea