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“Well done....” 4 of 5 stars
Review of Chase Suite Hotel Brea

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Chase Suite Hotel Brea
3.0 of 5 Hotel   |   3100 E Imperial Hwy, Brea, CA 92821   |  
Hotel amenities
Ranked #3 of 5 hotels in Brea
Yuba City, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Well done....”
4 of 5 stars Reviewed November 19, 2011

Well kept older facility with gobs of space and everything necessary to live there, much less stay there. Full kitchen, stove and necessary utensils all there. Clean orderly and an unusually competent and helpfull staff. We stay at Disney/Menage/Ayres frequently. Ayres couldn't accomodate us so we found this property. Obvious upgrades in bedding and electronics ave made this an incredible value at about $100. Call Rosa at the front desk. She's about the most helpful and good natured person I've met lately in our somewhat frequent travels. That includes Disney/Menage/Ayres & others.

We booked other dates at checkout. It's a winner.

Room Tip: Stay upstairs...away from the air conditioner units.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, November 22, 2011
Such a pleasure to speak to you yesterday and I'm happy to know we'll be having you back this weekend. Thank you for taking the time to review our hotel, as without our guests feedback we can not work on continously improving our services...see you very soon!

Karla Vargas
General Manager
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116 people have reviewed this hotel

Traveler rating
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    19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Goleta, California
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 14, 2011

Had to go to Brea for a community event and decided to stay at this place. Suites were clean and specious. Surrounding area was also nice and quiet. Great surroundings for a quick morning walk. Breakfast was simple but adequate. There was nothing here I can complain about.

The only interesting thing was AAA rate was higher than regular rate. so, watch out. AAA doesn't always get you the best rate.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed November 5, 2011

Very spacious upstairs room. Very comfortable beds. All amenities were in working condition in the room (ie, refrigerator. microwave, dishwasher,etc) Very tasty breakfast bar with a nice ambiance. Very enjoyable stay, with a helpful staff. Have already booked our stay over the thanksgiving weekend!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, November 22, 2011
Thank you so much for your review, looking foward to seeing you again this weekend!

Karla Vargas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 16, 2011

I stay here often. The main reason is it's close proximity to where I need to be when I'm in Brea on business. The added benefits are the spacious rooms with a kitchenette or a full kitchen in some rooms. It feels more like an apartment than a hotel. While the rooms are not what I would consider top notch, they are nice, comfortable, and did I mention spacious? Great rates also. Wifi is a little slow. The bathrooms could use some freshening up. The breakfast is much better than the offerings at most other mid-range hotels. Also have a happy hour in the evenings (during the week only) with beer and wine.

Room Tip: Try to get a room on the top (2nd) floor. There are no elevators here, but the 1st floor rooms may c...
See more room tips
  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, August 18, 2011
Thank you for your TripAdvisor Review, your comments are truly appreciated as they help us improve our services. Hope to see you very soon :-)

Karla Vargas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ennis, Republic of Ireland
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 8, 2011

Nice welcoming hotel- mainly for families. Nice ambiance- breakfasts are free but sparse and over-subscribed- recommend Millies Restaurant in Brea Mall if you get fed up (every pun intended!).
Rooms are open out access from outside via ground floor door or upstairs. Suites have 3 rooms (including bathroom)- really liked the rooms- every facility and you can order obligatory pizzas etc. from outside establishments.
Well-frequented but smallish pool ws well used by families.
Nice friendly staff- nice clientele also...mix of out-of-towners and US residents.

  • Stayed September 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, August 18, 2011
Thank you so much for your kind comments! They are truly appreciated! See you soon!

Karla Vargas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ponca, nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 7, 2011

After much searching for a good suite, I thought I would try this hotel. We stayed here four nights. Honestly,the room was clean and the bed was comfy. This is what kept us there. The pool is smaller than the one in my yard and was GREEN and DIRTY like you would expect at a Super 8, but worse.. The hot tub was filthy and the water was so low that the pump was sucking air. The pool area was so FULL of people in such a small space that we couldn't even go swimming. The breakfast line was LONG and it closes at 9am. Honestly, that's way too early if you're on vacation and have a family to get up and ready. Also, the food was NEVER NOT ONE TIME full. We had to wait constantly for the cooks to fill it back up. Wouldn't you know after a few weeks of offering a breakfast how much you need to cook? It was unbvelievable and everybody I looked at had the same look on their face, like "who is managing this, and why is this happening?". Also there is NO FITNESS AREA- and these are apartment-like suites. You have to walk outside to get to breakfast, etc. You feel like a herd of cows going to breakfast every morning only to get LESS than you expect. Embassy Suites may be another $20 a night and honestly I have been kicking myself EVERY minute I think of why i tried saving a buck. I understand that with cheap hotels you get nothing in return, but for $114 a night, I expected much much more and we are DEEPLY DISSAPOINTED because our once a year Southern California vacation was ruined by ONE POOR CHOICE. I recommend anyone wanting to stay at this hotel to understand that you get a clean bed and room, but it stopped there for us. Forgot to mention the leaking airconditioner above the bathroom sink area that leaked nasty water on my head while shaving. I looked up and saw a lot of white nasty stuff where it was leaking and didn't say anything to my wife because I felt bad enough for what she had seen and didn't want to make it worse. NEVER NEVER NEVER NEVER AGAIN. Lastly the service was weird. I had asked to check in early (11am) and it took 2 hours to get one suite ready and this was after I practically begged the lady to help us out. There were tons of people checked out and GONE by 10am yet they couldn't get us in a room? Housekeeping was out and cleaning at 9am everyday!! In 2009 we checked in at 6am at the Embassy in Anaheim, NO PROBLEM and they BENT OVER BACKWARDS to make it happen. Not here. The gal seriously told me she had other things to work on and that she would get to me when she could. It was embarrassing to customer service in the hotel business. Honestly just writing this makes it even worse and I feel bad for the hotel, but this is an honest review of our experience.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, August 8, 2011
Thank you for choosing the Chase Suite Hotel Brea on your recent visit.

I had a chance to read the review that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it.

I wish we would have known at the time of your stay the problems you encountered, that way we would have had the opportunity to make them better. I apologize that for the duration of your stay we had 4 groups in-house and the hotel was quite busy. This is by all means NO EXCUSE to what you encountered while you stayed with us and I would love to attempt at making it better for you.

You made your reservation through Expedia, therefore I have no email address to contact you through. Please email me at kvargas@chasesuitehotels.com or call me at 714-579-3200 at your earliest convenience to try to resolve any dissatisfactions you had with our hotel. We are not in the business of dissatisfied guests and try to exceed our guests expectations, that is why when something like this happens we take it very seriously.

I apologize again for the problems, and thank you for taking the time to let me know about them. Without your guest feedback we cannot continue to improve our services. I look forward to your email or phone call.

Thank you

Karla Vargas-Flores
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2011

I travel quite a bit and this hotel is a gem. The staff was responsive. The beds and bedding are soothing. The decorating is updated. The breakfast and breakfast staff was great.

Stayed July 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, August 8, 2011
Thank you so much for your kind words, they are truly appreciated, without them we cannot continue to improve our services. Hope to see you in your next visit to the Brea area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Chase Suite Hotel Brea

Also Known As:
Chase Suite Brea
Address: 3100 E Imperial Hwy, Brea, CA 92821
Location: United States > California > Orange County > Brea
Amenities:
Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #3 of 5 hotels in Brea
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chase Suite Hotel Brea 3*
Reservation Options:
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