Thank you for your kind words. I know you had a great experience in a clean room but next time, I would like you to try our fabulous breakfast that includes: hot waffles, a variety of cereals, hot cinnamon rolls, as well as fresh coffee & fruits. We also just installed 42 inch LCD flat screen TVs, and have high speed internet available for all guests complimentary. We also have a microwave and refrigerator in each of our beautifully appointed guest rooms.

Once again, thank you for your stay. We look forward to doing business again with you in the near future.

Sincerely,

Ana Mendez
General Manager

Thank you for completing this survey about our property. I wanted to address some of your concerns. In regards to the back entry door, we do have a full-time maintenance employee who is meticulous in making sure that everything is working properly on our property. All damages to the property are reported to the maintenance department and those issues are addressed immediately. We take the safety of our guests very seriously and always make sure that our doors are locked properly and all the doors are secured. The hallways have no-smoking signs and the staff works very hard to make the entire building smell clean. I sincerely hope that you give my staff another chance to prove that we provide a wonderful experience and enjoyable stay.

Sincerely,

Management

We take your comments very seriously and we continue to make sure that each guest who stays with us has a great experience. Our housekeepers routinely change the bed sheets and towels each morning and they run through a checklist to make sure that they provide a clean room. The rooms are deeply cleaned and inspected for any wrinkled and unclean sheets at all times and they complete their due diligence in that regard. Our complimentary breakfast menu includes: assorted break, orange juice, toast, waffles, multiple cereals and pastries, coffee, and cinnamon rolls. We set a breakfast presentation above the requirements and we continue to make changes that meets the desires of guests who stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you a superior experience.

Sincerely,

Management

I sincerely apologize that you have felt this way about your stay here with us. The rooms are routinely checked for any maintenance issues. Sometimes there are guests who damage the room and leave the property without notifying the front desk. However, we do have a full-time maintenance employee who makes sure that everything is working properly at our hotel. He inspects each room very thoroughly and we address damaged part of the room immediately. I am not sure if you notified staff about the drain plug or the fuzzy picture on the flat screen, but we have a policy to make sure that you are switched to a different room right away. If that was the case, I surely apologize. I really do hope you give us another chance because I am confident that you will not be disappointed.

Sincerely,

Management