Went there with my 3 kids, everything was clean had a electric fireplace which was perfect with me haha. Kitchen with everything we needed a lot of clean dry towels extra pillows. It is close by bowling place restaurants market with view to the lake .. Love it

We had intended to book one night but complications arose through a third party booking company that messed up our dates. Long story short, when the third party told us we had to call the hotel to resolve the issue, we did, only to be greeted by a very rude staff. Namely, Amy and Ryan, the front desk clerks. They ran us around in loops and told us their policy states that we must resolve this with the third party. Ryan was completely unwilling to help and told me that they would not refund anything or be able to do anything. He said the only thing he could do was move the booking to a future date. The whole time we talked he made it seem like I was a nuisance and an inconvenience to him, instead of providing the customer service he is being paid to render. I'll admit I wasn't in the best mood to begin with, but instead of trying to ease me and help me find a solution, he made me feel even worse. At the end of the conversation he had the audacity to invite me to stay in the future. I said in so many words "no thanks, but I have no intentions staying here ever, based on the way you have treated me." He said "well ma'm, WE DON'T WANT YOU TO [--] STAY HERE!" and hung up on me.

I work as a front desk agent for a 5 star, AAA 5 diamond resort on the coast of California and never have I encountered such rude and insulting behavior by a front desk clerk (not even at a Holiday Inn!) When I called back to speak with a manager, Amy told me none would be on duty until the next day and proceeded to reconnect me to Ryan who further argued with me and cussed me out, again! It is impossible to not have a manager given that it is a busy weekend for their hotel. No dignified hotel would run without a manager on a fully booked weekend. Both agents seemed like they were impeding my right to speak with a supervisor or manager to report this abuse. "Ryan" would not even give me his last name. I don't know who runs this place, but if you're reading this, Ryan has no business in the hospitality industry. He will ruin your reputation and drive away customers. I know this is no 5 star resort, but as with any business I am paying for service, I should be treated with some respect.

Awesome room, awesome view, awesome staff. We got the most cost effective room for us (cheapest) and we were not disappointed. We were right on the end of the motel and it was right next to the frozen lake. Sunrises and Sunsets were amazing from the vantage point. I LOVED having a fireplace in the room, and all the wood and the stone inside the room made it very cozy and comfy. Good value for your money! It was within walking distance to the village so we took advantage of that as well. 10 mins or less walk to the village. GREAT location.

I've stayed here before and this time around, I stayed along the creek side. The one downer was staying on the bottom and hearing the dinosaurs upstairs but besides that, it was all above and beyond.

From calling to make sure that our reservation was in, the front desk told me that I could come as early as noon to check in. I wasn't even on the road then and wasn't planning to check in until later but it was nice to know this information. While checking in, it was easy and simple. The front desk was warm and welcoming. They had a small pool table, some paddle and ping pong balls. In the back, there was an ice machine with some other vending machines. Across the street from the hotel there's a liquor store so if there's something not at the hotel, there's definitely something at the liquor store.

The room was clean. I wished for more blankets and pillows. The bathroom was large and tub was quite surprisingly large with jets. There was a little small kitchenette area with a small fridge, microwave and a sink. Oh yeah, a small coffee maker. It really had all the things a person could need.

Next time, I want to stay in a cabin because they seem so cute and more private. I love this place and would come back again!