The Big Bear Frontier Lodge is a fairly nice place that is managed very, very poorly. I stayed there with my family a couple of years ago. Our entire two bedroom suite was flooded. They did not have any openings for us to move into. So we had to leave while the water was extracted from the carpets and we had to live with the wet floors since they were not completely dry before we left. I asked for a refund with the intention of moving somewhere else. THEY WOULD NOT GIVE A REFUND. They gave me a voucher for a future stay, one day Monday thru Thursday. It expired before I could use it.

I gave them another chance and booked two days over the weekend for my sons in a two queen bed lakeside room. I was told because it was less than two weeks out, I had to pay for the stay when I booked. Their room was given away to upgrade another customer. My sons ended up staying in a one bed studio, not lakeside, and certainly not the room I had already paid for. They had no record of how our original reservation read. I was told that once the reservations are changed, there is no way of looking up the original record. I asked for the manager to call me. The clerk at the desk told me she would give Roger the message, but she doubted he would call me back. She was right. He did not bother to call. They offered me another voucher. I told them to keep it. I would not be back. I highly recommend that you avoid the Big Bear Frontier Lodge!

I would highly recommend Big Bear Frontier. The cabins are
comfortable and kept beautifully. The staff is very accomodating.
There is a cabin for most sized parties and the location can't
be beat. For a short vacation, this fits the bill.