I visited this restaurant the Saturday after Thanksgiving in mid-afternoon. Yes, they were busy. Perhaps that is some sort of unique and overwhelming challenge for a ... restaurant?
We waited to be seated -- no complaints about that. But AFTER being seated: 30 minutes by the clock for water and stale chips; another 20 minutes to place the order; 10 more minutes for drinks to be brought -- and I am positive that "margarita" didn't have so much as a drop of alcohol in it. Ditto my companion's "mojito." Get real! At margarita prices, this place is serving fruit slushes safe for your 2-year old!
Another 20 minutes and the food finally came. Didn't look anything like the pictures on the menu. Can't tell you if it was any good -- it had sat so long waiting to be served that it was room temp by this time, and all I wanted in life was to leave and be done with this rip-off of a restaurant forever. My companion had to travel around the restaurant for more than 10 minutes to find someone to give us a check and liberate us. And we were not the only patrons wandering the place looking for our check, or the return of a credit card to complete payment.
Carlos -- who refused to give his last name -- was the person in charge of this totally unsatisfactory dining experience. Carlos blamed Marcos who refused to appear and talk with us. Marcos has no last name either, and Carlos finally admitted that both names were fake. When the restaurant experience is so bad that the staff insists on subterfuge and anonymity, well, who can add anything to that?
I always feel bad about being forced by the facts of an experience to give a bad review. (Check my Trip Advisor review archive for proof of that!) No one goes out to eat hoping or willing to have a miserable experience. But sometimes, the experience is simply so bad that staying silent is to collaborate in the rip-off. My heartfelt advice: STAY AWAY FROM THIS PLACE. You are in BB Village and you have a big bunch of great choices within a few steps in any direction!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2012
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We are very sorry that our no-pet policy made you so upset that your experience at our restaurant was very disappointed; we will still would love to extend our Christmas wishes for you and your family.
Merry Christmas and Happy New Year, from El jacalito team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.