Clean, beautiful, organized and helpful staff, great drinks at the Polyneisian restaurant at the back, enjoyed them so much I forgot the name of the hotel restaurant. Would highly recommend it!! Also, we saw several celebrities in and out of the lobby and bar while we were there.

Stayed at the Beverly Hilton for 6 nights in Dec 2005. We read some of the Tripadvisor reviews before we booked our accommodation and we're agreed 100 % that it is a magnificent hotel. Room is small but very nice and the bed's very comfortable. Love the TV's in the room and bathroom and the free limo service (free within 1.5 miles from the hotel). The Hotel and location all in all is really excellent. Unfortunately we're just a bit disappointed with the customer service of some of the staff. When we checked-in the gentleman who served us seems to be rushing (served us not even 10 minutes) and did not explain the different amenities that the hotel has - it made me wonder if its because we were ordinarily dressed(we're from Australia with asian appearance and we travelled for more than 14 hours in the plane and as expected we looked worn out) and it was in our package that we have free continental breakfast everyday but he did not mentioned it and we end up calling the front desk/reception few times the next morning trying to figure out where they serve the breakfast and where's the Breakfast Lounge. We had 4 luggages but no one helped us carry them to our hotel room - there were 2 bell boys standing in front of the reception desk and they did not even offered to help us. Also, we thought it was pretty strange that whenever we greet some of the hotel staff like good morning or hello they often looked at us and had this weird look on their faces like who are we - is it uncommon for someone to greet them that they don't know whether to greet us back or not?. They're in the hospitality industry so they should be expected to greet and be greeted back by their hotel guests. Its not all negative on the customer svc, housekeeping's very good and so as the restaurant staff and the phone operator. If by chance that we visit LA again we will still consider The Beverly Hilton as the place to stay anyway our problem was the service of some of the staff which hopefully can always be improved.

My boyfriend and I stayed at the Beverly Hilton in January. The check in process and everything was perfect. We had a standard room with a balcony and the room was comfortable and highly upgraded compared to other Hilton's I've stayed at. Only minus was there are no tubs only showers.
Great service. The valet even left Evian water in our car each time we picked it up. And we had a complimentary driver take/pick us up from dinner. The pool lacked luster but it's a great location and the price is right compared to the other hotels around.

Ok we had one little glitch. The lady at the front desk offered to sell me an upgrade to a better room eventhough I am a Diamond VIP with Hilton. Don't get me wrong the room was very nice but the offer started to eat at me. I said something 3 days into our stay to the manager. He agreed that it was wrong. Other than that the hotel is nice. Close to everything we wanted to see. One tip though, there is a MidWest Rental Car Company at the hotel but nothing stated about it in any Hotel info or web site. I will say that the Concierge was one of the best I have ever seen. Very helpful in planning our vacation with Dinners, Tour sign ups and the must see things to do while there. It's a little snobbish but hey, it's Beverly Hills. Trader Vic's very nice and a must if you like star watching with a good meal. The hotels breakfast Buffet was very good but Thanksgiving dinner not worth it. I am happy to answer any question you may have. Do enjoy your stay.
Pcarver9@yahoo.com