We stayed at the Hilton for 5 nights in August for part of our honeymoon. We booked it through a very well known UK tour operator, Kuoni. Being a Silver Hilton Honours member, on honeymoon, and checking in with a Hilton credit card you would expect some kind of upgrade, or at least one of there decent rooms. But no, we got given a horrendous room in the tattiest and most outdated part of the hotel. The carpets were filthy and torn and the bathroom was appauling. We have stayed in many Hiltons and this doesn't even come close to any. We expected something half decent with it hosting the Golden Globes and being in Beverly Hills.

The excuses we got were that they were renovating and haven't got many rooms in use. We found the lady who served us on reception very rude and abrupt. We complained about the room on arrival and were given another identical room just down the corridor. My husband complained again and this time spoke to the manager who gave us a Cabana Room by the pool. This was a big improvement and light, bright and airy. Definitely try and get one of these if you can..

We had breakfast included but weren't told that it wasn't actually in the main restaurant so when we dined in there we were billed for that. The breakfast we later found out we had included was infact being held in a tiny meeting room (not an eating area) with very few chairs and was basically just fruit, pastry and cold coffee.

The restaurant, Griffs, was bad also. We ate in here one night The staff in there speak very poor English and are abrupt also. The food on the buffet was swarming in flies and there is a very strange smell present.

Needless to say we would not recommend this hotel. It gave a bad start to our honeymoon.

In the brochure we were told we would get an upgrade if available (we booked this holiday last October so probably one of the first bookings for the hotel!!), also we should have received champagne and fruit... no sign of either!!

If you go here expecting a motel then you will not be disappointed. Do not expect a glamourous 4* Beverly Hills hotel!!

I read the advise on here and thought people were being picky, but no, please believe it!!

Very pretty hotel. Stayed here in June, 2004 for 1 night while on my way to San Diego. Friendly staff and very colorful room (a nice change from the usual drab accommodations!). Food and service in the Grille was great but a little pricey!

We stayed 4 nites July 2004 at the Beverly Hilton and were quite pleased. We thought it was a good deal for the PL rate. Don't know if I would pay rack rate. For a first trip to LA we thought the location was good. The renovations did not bother us a bit. We were really gone most of the day doing tourist things, the room was always clean when we returned. We were on the ground floor with the glass doors facing a large courtyard. We did not eat there or swim, etc. But for the price, the room was very nice. The bathroom shower area could have used some work so I am not sure if it had been renovated or not, the carpet and paint looked new. I love using Trip Advisor so hope this helps somebody. Obviously the person there at the same time as we were did not have a good experience.

we chose to stay at the hilton after much thought as it looked very nice in all the brochures. we pre paid via the internet for 5 nights in july 2004. we were aware they are currently renovating and arrived with this in mind. the self parking was good although not exactly cheap $21 per day and it was quite a walk to the hotel. on arrival at the check in desk the staff seemed more interested in anything but serving us. when they eventually did we found them to be pompus and rude! the walk to the elevator was quite a way from the desk. then came the room itself. none of the furniture matched and was tatty and falling apart. the airconditiong was so noisy we had to turn it off and even the mini bar was noisy! in the bathroom all the metal fixings were rusty and falling off. the shower door was rusty and looked dirty and the toilet would flush in about 3 or 4 attempts. the whole room was so tatty and unpleasant that we checked out after one night! we were not offered any refund. we hope that the renovations improve it greatly for guests in the future. we wont be going back though!!