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“Amazing experience” 5 of 5 stars
Review of The Beverly Hilton

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The Beverly Hilton
4.0 of 5 Hotel   |   9876 Wilshire Blvd, Beverly Hills, CA 90210 (Beverly Hills)   |  
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Ranked #12 of 14 Hotels in Beverly Hills
Certificate of Excellence 2014
San Diego
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Amazing experience”
5 of 5 stars Reviewed April 1, 2014

I had long wanted to visit the Beverly Hilton, so I booked a 3-night stay with a buddy at the end of March. Reading through reviews later, I was convinced some were written by the hotel itself, as they were so "glowing" and mentioned no issues whatsoever. I was prepared to be disappointed. As it turns out, my fears were unfounded. From the moment we drove up to the entrance, we were treated like royalty. Everyone we encountered greeted us personally and seemed glad to see us. When we reached the check-in counter, Devin was a joy to work with as he explained how, due to my Gold Hhonors status, he was upgrading us to a 7th floor room overlooking the pool.

The room appeared to have been recently refurbished, and it had lovely views of downtown LA through the floor-to-ceiling sliding doors leading to the large patio. There was great water pressure in the shower (no tub), and the bathroom didn't steam up even after hot showers. I am very sensitive to noise, and there was an occasional loud vehicle traveling along Santa Monica Boulevard during the night; ear plugs took care of that issue.

On our first afternoon, we headed down to check out the gym, and an attendant welcomed us, providing chilled bottles of water and apples as we looked around. Upstairs, we asked the concierge about visiting Rodeo Drive; he told us a driver would be happy to provide a complimentary ride, or we could walk about 15 minutes, which we did. After returning and freshening up, we called for our car; the valet greeted me by name, and he let us know he'd given us waters for the road.

Hhonors Gold members get a free "continental" breakfast, but at the BH, this is not your typical continental breakfast. It includes 7 types of fruit/melons, the usual bagels and pastries, hot oatmeal with toppings, smoked salmon, prosciutto, and more. Our server the first morning was Rosa, and she was such a pro as she kept a close eye to make sure no juice glass or coffee cup was empty; I loved how she called everyone "honey." Daniel was our server the next day, and he was obviously on top of his game.

Every staff member we encountered seemed to be truly happy to be there, and they did everything they could to make our stay enjoyable and memorable. This points to good management, and the Beverly Hilton seems to be be blessed in that area. This was my first stay, but it will not be my last. Bravo for a job well done!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 4, 2014
Thank you for taking the time to write this review! We are absolutely delighted to hear that we were able to deliver a flawless experience during your recent stay with us. We strive to make every guest’s stay exceptional from check in to departure. We look forward to welcoming you back to The Beverly Hilton in the near future.
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2,248 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Maplewood, United States
1 review
4 of 5 stars Reviewed April 1, 2014

I've always had great stays at Hilton Hotels however, I expected more of from THE Beverly Hills Hilton. I stayed in an Oasis room and it was dated...not luxurious at all but then again maybe they reserve the luxury for the Tower where they put their A-list guests. I guess that's LA for you...

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 4, 2014
Thank you for sharing your feedback with us. We sincerely apologize that we were not able to meet your expectations during your recent stay. The rooms in our Oasis tower are currently undergoing an enhancement project to offer our guests a more comfortable stay. We hope you will give us another opportunity to serve you if your travels bring your back to the area.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 31, 2014

On previous trips to LA, I'd been curious about the Beverly Hilton. From the perimeter it looked classy enough, with a hint of Sinatra-era mystique still hanging around. Although recent reviews had put some doubts in my head — making the BH sound a bit tired and ordinary — I was pleased to find it closer to my original expectations. The lobby, hallways and our guest room were all thoroughly updated to a contemporary, near-luxury standard. The decor wasn't 100% true to the original, but the mid-century modern take on Hollywood glamor still came through in the clean lines of the place and the vintage feel of the courtyard around the heated pool with its potted lime trees and tall hedges. The room was compact but very nicely updated, with a Bose music player, huge widescreen TV, ultra comfortable king bed (great pillows) and beautiful bathroom with glass panels everywhere. The location is more bustling than the manicured heaven of the Beverly Hills Hotel, but location is obviously a plus. It's within blocks of the best concentration of restaurants and shopping in LA. Our kids were impressed and enthusiastic about their stay. While it's maybe not the ideal destination resort (and isn't quite special enough to warrant paying more than $300 per night for a regular room), it's a darn comfortable, classy place to stay in LA. We had a $250 conference rate and had no complaints at all!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 1, 2014
Thank you for taking the time to share your experience. We are absolutely delighted that The Beverly Hilton surpassed your expectations. We are constantly working to preserve our Hollywood history while providing guests with modern amenities for a luxurious stay, and we are glad that you felt we were able to achieve this. We appreciate your comments and feedback and hope you will choose to stay with us again.
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California
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 31, 2014

We recently spent one night at the Beverly Hilton, our third visit to the hotel. From the friendly greeting at the entrance to the warm welcome at check-in to the black-and-white photos of Hollywood legends on the walls, this property is a cut above other chain hotels. Because we were there for an event that offered a discounted rate, we paid a reasonable amount for a king room with a balcony on the fourth floor. The room was very clean, and the bed was extremely comfortable, as were the linens. We were not disturbed by noise, even though the hotel is on busy Wilshire Blvd. We did not make use of the sparkling pool, but we did sit beside it as we ate brunch in the restaurant (which is pricey unless you can really eat a lot from the buffet); on a beautiful day, it is the quintessential SoCal experience. Overnight self-parking is $38 -- expensive, but in line with other hotels. Wifi is not free in the rooms unless you are have Hilton gold or diamond status.

Room Tip: Our room was in the main building and very quiet. The cabana rooms are probably noisier, as they are...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 1, 2014
Thank you for taking the time to review our property and for your repeated business. We are delighted to hear about your positive experience and are glad that you found your room comfortable. We hope you will have another opportunity to stay with us again, and this time enjoy the Aqua Star Pool!
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Beverly Hills, United States
1 review
4 of 5 stars Reviewed March 31, 2014

I really liked this hotel if you plan on going with friends or spouses. I did not get great service( travelling with teenagers) at the bar and restaurant. I feel they were not accommodating to families.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 1, 2014
Kimberly, please accept our sincere apologies if we were not able to provide you with exceptional service throughout your stay. We strive to make every guests' experience flawless including families traveling with kids and we regret this was not your impression. Thank you for recommending the hotel to other travelers and we hope you will give us another opportunity to welcome you and your family.
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Calgary, Canada
1 review
3 of 5 stars Reviewed March 31, 2014

... one would have expected a lot better service. While the room was generally kept clean, the carpet looked well worn and dated. Construction outside the window at six in the morning was irritating. Wait staff were excellent but front desk staff were not helpful.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 1, 2014
Gina, thank you for taking the time to write this review and let us know about some areas where we can improve. We will take your comments into consideration as we continuously work to enhance our services and amenities. We sincerely apologize for the inconveniences you experienced during your recent stay. We hope you will give us another opportunity to offer you a hassle-free, enjoyable stay.
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liguria
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2014 via mobile

Top hotel, top people.....top Bed...!!!!everything was perfect....thank you los angeles @;).... gorgeous american breakfast.....everything abs everything was p e r f e c t... also there you can rent tne car... we had got a ford mustang..... it was amazing.... thx la and txs Usa,,,,,!..........................................................................................................................

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, April 1, 2014
Thank you for taking the time to share your experience. Sounds like your trip to L.A. was very exciting! We are delighted to hear that your stay at The Beverly Hilton was perfect. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Beverly Hilton

Address: 9876 Wilshire Blvd, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Beverly Hills
#8 Romantic Hotel in Beverly Hills
#10 Luxury Hotel in Beverly Hills
#10 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Beverly Hilton 4*
Number of rooms: 569
Official Description (provided by the hotel):
With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, TripOnline SA, Cheap Tickets, Hotels.com, BookIt.com, HotelTravel.com, Priceline, Despegar.com, Orbitz, Odigeo, EasyToBook, Agoda and getaroom.com so you can book your The Beverly Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Beverly Hilton Hotel Beverly Hills
Hilton Beverly Hills
Beverly Hilton Hotel

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