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“No Service” 2 of 5 stars
Review of The Beverly Hilton

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The Beverly Hilton
4.0 of 5 Hotel   |   9876 Wilshire Blvd, Beverly Hills, CA 90210   |  
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Ranked #10 of 14 hotels in Beverly Hills
Beverly Hills, California
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“No Service”
2 of 5 stars Reviewed November 30, 2013

The Beverly Hilton is a large convention hotel. The rooms in the Tower have recently been renovated. But the service is a real disappointment. The staff tried but were totally overwhelmed.

We arrived at 10 am after a 16 hour trans-pacific flight. The front desk told us to come back in 2 hours because our room is being cleaned. 3 hours later, we were told it would another 2 hours. It took more than 6 hours before we were checked in. The front desk apparently had no way to communicate with Housekeeping. This was a real disappointment.

Overall, it was a lackluster experience.

Room Tip: The pool side rooms offer direct access to the pool. But be aware of the pool parties which seemed...
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, December 2, 2013
Please accept our most sincere apologies for the inconvenience you experienced. Our check in time is 3 p.m. While we do our very best to accommodate early check in requests, depending on previous night’s occupancy levels it may take our housekeeping team until 3 p.m. to prepare the room for next guests. Please do not hesitate to contact our reservations department if you would like to confirm a guaranteed early-check in the future.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Southbury, Connecticut
1 review
5 of 5 stars Reviewed November 29, 2013

Where do I begin? The Beverly Hilton exceeded our expectations on every level. The staff was beyond helpful, courteous, professional and gracious. They welcomed my family with open arms and by week's end, made us feel like we were family. The room we were given upon arrival was a huge disappointment - level 2, overlooking gravel rooftop and carport. That being said, the Hotel did move us to a wonderful room overlooking the pool which was extremely comfortable and perfect for our 7-night stay. As first time visitors to the West Coast, we were awed by the celebrity presence in the hotel -- and no kidding -- I worked out in the fitness center with the President of the United States. Still pinching myself about that. The concierge staff all were wonderful, as was "Rosa", the best server in the hotel restaurant. This vacation to visit our daughter who is now at UCLA ranks among the best ever. The Hilton and their staff is hugely responsible for this. We could not recommend this hotel more highly - everything about our stay here was just fabulous! As a Gold Hilton Honors Member, thank you Beverly Hilton for once again creating a wonderful experience! Wish we could stay and not head back to the cold East Coast weather!!!

Room Tip: Ask for a room above the 2nd floor. 2nd floor can tend to get noisy in the Wilshire tower due to se...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, December 2, 2013
Marybeth, thank you for your positive review. We are very happy we were able to provide you with a comfortable and memorable stay. We will pass your comments on to our team members. We hope you will choose The Beverly Hilton again when visiting your daughter at UCLA.
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Gold Coast Australua
1 review
5 of 5 stars Reviewed November 28, 2013 via mobile

This is our first time at The Beverly Hilton. As we are travelling with our 3 kids this trip and need two rooms, The Beverly Hills Hotel was a little over our budget. All I can say is that from now on this hotel will be my first choice. The rooms are newly renovated, clean and really comfortable - and most importantly spacious! Also just a short stroll to Rodeo Drive etc. the Hotel has that fabulous old Hollywood Charm and the pool area is very cool and retro. I am actually going to extend our stay a few extra nights!!!

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, December 2, 2013
We delighted to hear you enjoyed your stay at The Beverly Hilton! Thank you for taking the time to write this review.
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Sunderland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 28, 2013

This hotel was the oscars of hotels . My husband and I had just disembarked from a Hawwain cruise for our 40 the Wedding anniversary . This was our first visit to America and were overwhelmed by the courtesy shown to us English.it was nice to be treated to a little luxury one time in our lives ., and this was it .thank you America xxx

Room Tip: Every where you are ... Whatever your room .. You are special
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, December 2, 2013
Sue, thank you very much for the kind words! Happy 40th wedding anniversary! It was our pleasure to have you as our guest and we hope you will return.
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Fort Wayne, Indiana
Top Contributor
202 reviews 202 reviews
56 hotel reviews
Reviews in 53 cities Reviews in 53 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed November 26, 2013

We had never been to Beverly Hills so we chose this hotel as we are Gold members of their rewards program. We had a one night stay as part of an overnight layover from Tahiti on November 20th. We were more than impressed with this stay and only wished that we could have stayed a couple more nights.
I first want to thank Yamileth for all of here help at check in. She was so awesome. We can not thank her enough. Employees like her are the reason that I am loyal to this brand of hotels.
The lobby of the hotel was pretty amazing. Very clean and bright. It is one of those hotel lobbies that you would actually want to hang out in.
The room was pretty impressive as well. The bathroom comes with a TV which I really like. The bed was very comfy.
We did order room service. It was fast and really good. The man that delivered the food was very friendly even with it being 3 a.m.
I recommend this hotel if you are staying in or near Beverly Hills.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, November 27, 2013
Thank you for your review! We will certainly share your positive feedback with our team. We look forward to welcoming you back for a longer stay next time!
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Santa Monica, California
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 25, 2013

We stayed at the Beverly Hilton on November 22, the first night of our 40th wedding anniversary celebration trip and our second time at this hotel. We love this hotel's "retro charm" - think 1960's Hollywood with updated amenities! Everything was great - the room, the restaurant, the staff. We will return, hopefully soon!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, November 26, 2013
Congratulations on your 40th wedding anniversary! Thank you for choosing to celebrate this milestone with us. We are happy to hear that you had a great experience. We look forward to welcoming you back on future special occasion!
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New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 24, 2013 credit card Amex Card Member Review

I always take the Beverly Hilton for business, as it provides so much convenience and ease. Between all the amenities and the location, I can't think of a better place to stay in LA. Great staff/service

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyHilton, Public Relations Manager at The Beverly Hilton, responded to this review, November 25, 2013
Peter, thank you for choosing The Beverly Hilton on your business visits to Los Angeles. We are pleased to be able to provide you with services and amenities to ensure a pleasant stay every time.
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Additional Information about The Beverly Hilton

Address: 9876 Wilshire Blvd, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Beverly Hills
#7 Romantic Hotel in Beverly Hills
#8 Business Hotel in Beverly Hills
#9 Family Hotel in Beverly Hills
#10 Luxury Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Beverly Hilton 4*
Official Description (provided by the hotel):
With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more   less 
Reservation Options:
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Also Known As:
The Beverly Hilton Hotel Beverly Hills
Hilton Beverly Hills
Beverly Hilton Hotel

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