The Beverly Hilton is a large convention hotel. The rooms in the Tower have recently been renovated. But the service is a real disappointment. The staff tried but were totally overwhelmed.
We arrived at 10 am after a 16 hour trans-pacific flight. The front desk told us to come back in 2 hours because our room is being cleaned. 3 hours later, we were told it would another 2 hours. It took more than 6 hours before we were checked in. The front desk apparently had no way to communicate with Housekeeping. This was a real disappointment.
Overall, it was a lackluster experience.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel