I haven't even stayed here but I wrote to the Hotel Manager to ask for a favour and I got a reply with in moments telling me they had more than happily forfilled my request.

I won't say what as I am sure they don't want loads of people asking the same as me. Suffice to say I was totally impressed that in this day and age I was made to feel so serviced.

I now can't wait to go an visit! Having spoken to family staying there they have mentioned that the service is amazing and the setting is truely stunning.

Looking at the other comments on here they are certainly not wrong -

I stayed at The Beverly Hills Hotel for two nights in May 2007. The hotel is beautiful. As you would expect from a 5 star hotel, it is well maintained and clean. The grounds are lush and gorgeous. The service we received was, bar none, top notch. The valet knew us by name when we returned the car after a day on the town. There was nothing more we could have expected in terms of service. Our room was a standard king. The sleeping area was nothing spectacular however the bathroom was lovely (double sinks, tub with jets, shower, TV, etc.). The walk in closet came in handy as well. The pool area was posh with private cabanas. The location of the hotel is several blocks from Rodeo Drive and other streets with restaurants and shopping. It is an easy walk (although the hotel provides a complimentary van within a 3 mile radius). Otherwise you will need to drive to other attractions. Staying at this hotel is worth the price if you value being treated like royalty and appreciate the piece of history that this hotel has to offer. We also saw several celebrities which was an added extra...

I have stayed at The Beverly Hills Hotel a number of times in the past few years and I simple cannot stay anywhere else when I am in LA!

No other hotel I have been to matches up to this place. I have NEVER had bad service at this hotel. The waiters remember your name and what your favourite drinks are.
The food is excellent. The reception staff make you feel very welcome and feel at home. The concierge knows everything there is to know. Room service is quick and curteous. Housekeeping do a sensational job.

The rooms and suites are large and well furnished. My favorite has to be out in the bungalows amongst all the palm trees and away from what can be at times a very busy hotel.

The Spa is a real treat. I have had massages at other luxury hotels that have just do not compare to The Beverly Hills Hotel. At one Vegas hotel I didn't think I would walk again, but here you just feel relaxed, chilled and ready to face anything.

OK it is not cheap, but what to you expect for this quality of service. And I have been to far worse hotels that have cost more.

We just got back from 4 nights at the BHH. Unlike the last post, I felt that the staff was incredibly attentive and kind. The hotel was beautiful and we got upgraded to a junior suite with gorgeous views because our room was not ready at 12 noon. This is ~4 hrs before check-in time.
We stayed with 2 children (ages 3 & 6). The kids were treated well and given drink passes for all the soda that they could drink at the pool. They were provided with kid bathrobes and a bunny on the bathtub faucet. In fact when we changed hotels to the Del Coranado in San Diego my 3 yr old cried because it wasn't as pretty as the BHH.
My only disappointment came with some "nickle and diming" issues. The package we reserved included breakfast however it turned out it was only good for $80- for the four of us. The first morning our breakfast bill was $100- before tip. We met the budget only if I had 1/2 a grapefruit for breakfast and my family had meals without sides. The other issues were a $10- /day wireless internet charge, a hefty hotel tax, an unknown $5- hotel charge and a $29-/night parking charge.
All in all I loved it but my husband was less than thrilled.