We arrived at the Beverly Hills Hotel around 8:30am, after spending 3 days on the train traveling from Chicago, Il. It was the middle of a 2 week train/plane/automobile excursion across the USA. Unfortunately, the check in time wasn’t until 2:00pm. When our taxi arrived we were whisked inside (I never even saw our luggage come out of the trunk). The service at reception was outstanding. The clerk informed us our room was available, and was in the process of being cleaned, and then would be approved by 2 different Managers (said about a 1 hour wait). We were floored, we thought it would be at least 5 hours before we saw the inside of our room.
We enjoyed coffee at The Fountain Coffee Room, and reflected on the history of the room and bar. Afterward, we walked the grounds a little, and checked out the pool. In what seemed like no time at all we were being escorted to our room by our concierge and his manager. We were given a full tour of the room and amenities, and they even went so far as to ask if they could make our dining plans for us. We had prearranged for dinner at Lucques in West Hollywood, and they commented that it was an excellent selection. By 10:00am we had completed check in and were left in our room (4 hours early, almost unheard of at a large hotel – and on the weekend).
We were in a standard room, but you could have fooled us. We had a great view where we could see all the comings and goings of the hotel. Everything in the room was so beautiful and so immaculately maintained. When I saw the bathroom with it’s sunken Jacuzzi tub, I think my heart actually skipped a beat. After 3 days on the train, you can guess that was the fist place we headed.
We called down to have our dinner shirts pressed, and when they answered they said “How may we help you Mr. Smith”? In the dresser you will find an order card, and a nice pink bag to place laundry articles in. It will cost you ($20 per shirt, just for pressing) but the quality of the work was quite impressive, and they were back before we returned from lunch.
We had lunch poolside at the Cabana Café. We just wanted something light, so we ordered smoothies and fries and sat at the bar. After we had ordered our server came back and most apologetically informed me they were momentarily out of peach. It was no big deal to me, and to their credit the strawberry banana was quite tasty. When we signed for the bill we noticed that we had been comped on our fries.
The room came with all kinds of little extra’s such as fresh fruit, and an assortment of bathroom supplies. They also provide you with a signature bath robe and slippers. The slippers are complimentary (so take them home as a memento). However, the bath robes will set you back about $130 if you want to take one home. The mini fridge comes fully stocked with a wide variety of beverages and liquor, and several drawers stocked with all different snacks. Make sure to check the price list, then have a good laugh and close the drawer. There were 3 phones in the room (including 1 in the toilet) and a fax. They even go so far as to provide complimentary stationary and post cards, so all your friends back home can envy you.
In the evening the valet had the hotel chauffer drive us to dinner, complimentary in a limo. The driver was great. He knew right where to take us, and even went so far as to offer his service for the future. Trust me, he got a GOOD tip. It really put a special touch on a great dining experience. If you ever have a chance to have Sunday dinner at Lucques, do it…you won’t regret it. When we returned to our room, the bed had been turned down, and the room had been completely re-cleaned. Even the personal effects we had left laying around had been neatly arranged, and a new (dry) bath mat placed at the tub.
The bed and sheets were so comfortable. Unfortunately, we were still feeling the movement from the train, so sleep was kind of off and on. In the morning I had to be practically dragged out of bed. The worst moment of staying at the Beverly Hills Hotel was when I opened my eyes, and realized we were going to have to leave today. We did however enjoy lounging around reading the complimentary LA Times that had been delivered to our door neatly tied in a pink ribbon.
Before departing we treated ourselves to a delicious breakfast at The Polo Lounge. The coffee is served in a french press. This was the first time we had tasted coffee made this way, and the first purchase we made after returning home was a french press.
Everything at the Beverly Hills Hotel was PERFECT…or better. The staff was so attentive, and all of them greet you, some by name. They will go out of their way to please you, and enjoy doing it. We were totally impressed. The Beverly Hills Hotel was perfectly placed in our vacation, as the crown jewel in the center of an amazing 2 weeks.
Before our trip we anticipated the celebrities we might see here, but in all honesty I don’t recall seeing a single one. At the Beverly Hills Hotel every guest is a celebrity to them, they treat you like one, and you feel like one. Everyone else is just a B-lister.
- Official Description (provided by the hotel):
- The Beverly Hills Hotel is a luxury, five-star hotel, located on Sunset Boulevard in the center of Beverly Hills and surrounded by 12 acres of lush, tropical gardens, exotic flowers, and private walkways. Providing privacy and tranquility in a truly residential setting, The Beverly Hills Hotel is within easy access to the business and entertainment centers of Los Angeles, Century City, Rodeo Drive, and many of the Hollywood studios. The hotel is just a 35-minute drive from Los Angeles International Airport. Referred to locally as "The Pink Palace" The Beverly Hills Hotel is a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury. What makes The Beverly Hills Hotel stand out is its superlative combination of service, a location that offers guests privacy, yet in the heart of a city, and a refreshed facility that, while faithful to the hotel's architectural and interior design traditions, is more dramatically beautiful than ever. ... more less
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- Also Known As:
- The Hotel Beverly Hills
- Beverly Hills Hotel
- The Beverly Hills