Following a visit to the hotel four years ago and having stayed at The Dorchester we decided to make our next stay in LA at this glorious hotel. Booking in for eight nights we were met with the most wonderful welcome. Our 2nd floor balcony room was lovely and we were delighted to find a bottle of champagne and fruit welcoming us to the hotel. We went to the pool most days and the staff who served us were very friendly and attentive. The pool menu and cocktail/wine list is excellent. Food and service first rate. Our slight disappointment was that the pool service and fountain cafe all finished by 6pm. With such good weather an extra hour would have been nice or to have the fountain bar/restaurant available perfect. However the Polo Bar was superb. Both inside bar and outside. With great music entertainment. We ate here a few times and spent some time each day here. The Staff are so friendly, so nice - fantastic and really do make this hotel the place to go. The food excellent.Bar 19 was closed a couple of evenings we tried to visit but when open was nice and again great service and entertainment. The Spa service and hairdresser was excellent. I was amazed to have two people blow drying my hair!! So highly recommend. The gym was well equipped. The shop was well stocked and was pleased to find I could get my English newspapers each day. The concierge service was brilliant as booking restaurants they ensured we had a top table. The free
Chauffeur service was excellent and made such a difference.
We used the laundry service daily and the service received from housekeeping was very good.
Overall we had a brilliant time and do hope we will be able to return again. The misguided and cruel actions by some over the ownership has been heartbreaking for the staff and at the time we were there was the main talk in the hotel and surrounding neighbourhood. I hope that those who previously enjoyed coming to the hotel will come to their senses and go back and support the staff and heritage of the place. Failing to do so only justifies the extremists carrying out medieval actions. So thank you to all who made our holiday truly wonderful and hope to be back soon