Although I was only here two nights on business it was a great stay. It was my second time in 10 years and although it hasn't really changed its still very nice. Both times I chose the bungalow rooms which are really nice. The bungalow rooms are nice because you can enter from the residential area along side of the hotel without having to go through the lobby scene all the time. The spa is small and a little pricey for a massage...60 minutes was over $200 with tip. Service throughout the hotel was awesome as expected. Great stay!

This is a must stay Hotel to LA. The walls are full of history but unfortunately the walls don't speak. Amazingly luxurious, excellent staff and service, beautiful gardens, great cocktails and even the bathrooms step back in time to the ladies with the lounge chairs. We were given adjoining rooms with our friends and the maze of secretive pathways make the hotel so much more surprising. The hotel provides a courtesy car to drop you where you want which we used more than once and it was honoured every time. Fantastic memories ofThe Beverley Hills Hotel.

Arriving mid afternoon we were met with the information that our room was not available. Although we had been upgraded to another room, it did not have the required balcony. No big deal. Had dinner and an early night and headed out the following day (shopping, of course) in the knowledge that our bags would be moved to our new room by the time we got back. They had but we only had one bed and a 'put-you-up' which would not be ideal for our 15 year old daughter for 12 nights. Another quick call to Reception and we were on the move again to a fourth floor room with a HUGE balcony and two double beds - Perfect (finally)! And that was the only real negative we had at this fantastic hotel.

Beverly Hills Hotel really does know what it is doing. It makes you feel like one of the stars who you do actually see around the hotel and pool (no names please as privacy is respected!).

We had dinner in the The Polo Lounge one evening but it did not really reflect our British tastes. However, their service was phenomenal. On the first evening when we arrived and just for some drinks and 'picky' bits, my husband had travelled in open shoes and the Maître d quite rightly requested that he change to closed one. When we explained that our luggage was journeying around his hotel, he very kindly agreed to seat us on the terrace. His commitment to service encouraged us to visit The Polo Lounge every evening for a nightcap on our return after dinner where we were always met with first class service.

We only visited Bar Nineteen12 once as our daughter was not allowed in after 9pm. It was great and such a shame that it had this particular restriction as it definitely leant towards the younger ones with plasmas and great music.

We had lunch at the Cabana Cafe virtually every day. Good food and great people watching with, as we had come to expect from the BHH, fantastic service.

We did go to the Coffee Fountain Room once but it was just too much for us Brits. We think that sandwiches should be made of two slices each of white bread and ham with a limp piece of lettuce. It definitely did not serve this. Also, and I am sure it is only because it was the end of the day, the service was a little amiss.

Location was great for us and we wandered around outside the hotel on a number of occasions admiring the wonderful houses that are situated in this residential area of Beverly Hills.

One small thing that was a bit of a downer was the daily valet parking fee - $38.00! There is no parking in the surrounding area of the hotel so you really had to use it. Bearing in mind that we were there for 12 days (most people stay no longer that 3 or 4 nights) we felt that this could have been reduced. Also, if you are giving someone back their car three or four times a day getting a $5 tip each time, it would be nice if they remembered your car if not your name.

Lastly, and definitely worth a note, was the fantastic housekeeping service. They went completely beyond the call of duty by putting ice in the bucket at turndown, placing bookmarks in the correct page of our books and even sorting the bathroom out after my daughter had a minor flood whilst giving us a fashion show of her purchases! Thoroughly ‘well done’ BHH housekeeping.

Beverly Hills Hotel - we will be back on a regular basis. We had a fantastic time. Your staff, service, amenities and general ‘feel good’ ambience enabled us to have a wonderfully relaxing holiday.

My daughter and I stayed here during a tour of the west coast of America, we'd just flown in from San Fransisco and looked forward to our time at The Beverly Hill Hotel.

It is located in the midst of a residential area and is in quite lovely grounds with huge palm trees hiding the facade of the building. We arrived by hire-car and the valet/bellmen were very attentive which I always find a good first impression of the hotel. Into the building we went to be greeted by carol singers on the steps, terrific! Check in process was very simple and we were shown to our bungalow which is a short walk from the main building through some lovely gardens.

The room was spacious, light and I loved the decor, very in-keeping with where we were. We unpacked and did a little exploration, great souvenir shop downstairs and a terrific coffee shop with amazing baked goodies, got stuff in both!

Food was amazing, we had booked Xmas dinner and as you'd expect there were a few celebrities also in for their dinner, quite a unique experience having Vinny Jones at the next table! The dinner was excellent as was the service and whilst not the cheapest Xmas dinner I've ever had, was for sure a very enjoyable one.

Really enjoyed my time at this hotel and would definitely recommend to anyone visiting the area, even if it is only to have their French Toast for breakfast which is the most delicious breakfast dish I've had!