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“Annoying mix ups” 3 of 5 stars
Review of Luxe Rodeo Drive Hotel

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Luxe Rodeo Drive Hotel
4.0 of 5 Hotel   |   360 N Rodeo Dr, Beverly Hills, CA 90210   |  
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Ranked #7 of 14 Hotels in Beverly Hills
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Annoying mix ups”
3 of 5 stars Reviewed January 17, 2013 via mobile

Whilst there is nothing wrong with the hotel itself I have an issue with how we were treated:
We arrived early off a long flight to drop our bags and were told to return at the check in time at 3pm to get into our room. At 3:30 we were told our room was not available as someone was still in it and we'd have to come back at 5. After much negotiating we were able to use another room for a few hours before moving and were told we could have complimentary breakfasts.
On the final day we were charged for the breakfasts and were treated like liars when we challenged this (they called an off duty manager to clarify).
I'm sure it's a nice place to stay if nothing goes wrong but I won't be back.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, January 18, 2013
Dear BelleJenni,

Thank you very much for the constructive feedback about your recent stay with us.

I do take your comments very seriously as I am highly committed to excellent and uncompromisingly convenient guest experiences. I do understand how you felt and I am extremely sorry that you left the hotel with this impression. I will certainly take measurements to investigate and internally rectify this situation.

In the meantime, I would sincerely appreciate to contact me personally taking the opportunity to discuss this.

I do hope you had a wonderful and safe trip back home and look forward hearing from you.

Warmest Wishes,

Marcus Mueller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2013

We recently stayed at the Luxe Rodeo Drive Hotel with our family of 5. We were given interconnecting rooms which worked perfectly with the kids. The service was exceptional and the staff made us feel like we were at home. The location was unbeatable with everything at your doorstep. I would highly recommend this hotel to anyone looking for a great location and genuinely great service. We will definitely be staying again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, January 17, 2013
Dear ks000,

Thank you very much for the kind note about your stay with us. We are very keen to individualize all our guests' requirements for the most comfortable and individualized time with us. I am delighted to read that we left a lasting impression with you.

Whenever you plan returning to Beverly Hills, please do not hesitate to contact me anytime.

Warmest Wishes,

Marcus Mueller
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Brisbane, Australia
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 31, 2012

This hotel is great for shopping and being in the right spot for rodeo drive.

Best bed on my entire trip! Frette linen I think and wonderful underlay so its wonderful to sleep on. Comparing to Ritz Carlton NYC and pretty woman hotel down the street (Regent Bev. Hills Four seasons).

Good value for the area.

Small room and small bathroom. So not a place to hang out like other hotel rooms. Sleep, shop and go out to eat!

Its close to airport and has a great driver for the hotel which cost a bit more than a taxi. He takes the back streets and gets there so fast. Like 20 minutes in early morning...

A great place for the last 13 years coming back to USA. Book in advance to get the best deals and a room. It gets booked out often.

Paid around $280 per night for standard room.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, January 2, 2013
Dear Debra255068,

It is a pleasure reading your wonderful comments about your recent stay in our hotel. I sincerely thank you for taking the time to do so.

We very much value as our regular guest and appreciate the continued support and loyalty to us.

Have a Happy New Year and many returns to our hotel.

Warmest Wishes,

Marcus Mueller
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Sydney
1 review
5 of 5 stars Reviewed December 27, 2012 via mobile

Fantastic location. Great shopping and dining options within walking distance. We stayed in 2 rooms with 3 young children. It was easy to get to everything we wanted to see. We would definitely stay again. Highly recommend.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, December 29, 2012
Dear DJJGA,

Thank you very much for your wonderful review about our hotel in the heart of Beverly Hills. We are delighted to hear much much you enjoyed your stay with us.

We are looking forward to welcoming you back very soon.

Warmest Wishes,

Marcus Mueller
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 24, 2012

Great location, the best bed I have ever slept in and the sheets were amazing. Great service, friendly and accommodating staff who went out of their way to assist us. Will be back next year for sure!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, December 26, 2012
Dear Vern R,

It is a great pleasure reading your feedback about your recent stay with us. We have put a lot of effort into the bedding comfort by listening to our guests' preferences. I am delighted to read how much you enjoyed it.

Please do not hesitate to contact me anytime should you plan returning to our hotel.

Warmest Wishes,

Marcus Mueller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolzano, Italy
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

very friendly staff, clean and nice rooms, super comfortable bed, relaxed atmosfere, super location! will come back! this hotel makes you feel at home right away and never gives you the sometimes sophisticated attitude some stores on rodeo drive can show.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, December 26, 2012
Dear Burzi,

Thank you very much for this wonderful review of our hotel. We are committed to create a sense of home and comfort to every guest staying with us. This is supplemented by the genuine service approach of the team. I am delighted to read that we have succeeded in conveying this impression during your stay.

Have a happy new year and we look forward to welcoming you back on many occasions.

Warmest Wishes,

Marcus Mueller
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Brisbane
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

Luxe hotel is amazing right on Rodeo Drive very clean great service from all the staff Kendall on front desk made us feel very welcomed on check in. Beds are comfy rooms are average size but are so nice. A dream of ours to stay here and it has been made extra special by the lovely staff.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus M, General Manager at Luxe Rodeo Drive Hotel, responded to this review, December 22, 2012
Dear LizSloman,

It is a great pleasure reading your wonderful comments about your stay in our hotel. I am delighted to hear that we made your dream come true. Kendall is indeed an asset to the team.

Please do not hesitate to contact us anytime should you intend returning to the hotel.

Warmest Wishes,

Marcus Mueller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxe Rodeo Drive Hotel

Address: 360 N Rodeo Dr, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Beverly Hills
#7 Luxury Hotel in Beverly Hills
#7 Business Hotel in Beverly Hills
#13 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxe Rodeo Drive Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Upscale boutique hotel located on world-famous Rodeo Drive, one block north of Wilshire Boulevard. A stunning $15 million renovation of the property was recently completed by designer Vicente Wolf. The new Beverly Hills hotel combines classic warmth with minimal chic and the relaxed spirit of Southern California with the elegance of Beverly Hills. The only hotel on Rodeo Drive, the Luxe offers unique easy access to world-class shopping, dining and entertainment. ... more   less 
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Also Known As:
Luxe Hotel Beverly Hills

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