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“Incredible stay” 5 of 5 stars
Review of L'Ermitage Beverly Hills

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L'Ermitage Beverly Hills
5.0 of 5 Hotel   |   9291 Burton Way, Beverly Hills, CA 90210   |  
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Free Breakfast at LIVELLO
Ranked #3 of 14 hotels in Beverly Hills
The Woodlands, Texas
1 review
“Incredible stay”
5 of 5 stars Reviewed February 5, 2013

By far, one of the best hotels we have ever stayed at. Attention to detail was beyond expectations! Prior to my arrival, I had arranged through the conceirge flowers to be in the room, 2 hour private tour company in beverly hills and dinner reservations at Mastro's. Upon arrival through the conceirge, they also arranged a romantic private cabana lunch on the rooftop by the pool, champagne sent to the room, massage treatments for the next day and even took our order for room service breakfast along with printed directions to three locations I had inquired about. Great hotel from the valet, front desk, servers, and especially the conceirge desk whcih was incredible. Very personal service or as my wife called it, the pretty woman experience!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, General Manager at L'Ermitage Beverly Hills, responded to this review, February 6, 2013
Dear Roger,

I am delighted to hear that you and your wife enjoyed your overall stay here at L'Ermitage Beverly Hills.

It pleases me to hear that my concierge staff were able to arrange for you the ultimate Beverly Hills Experience for the both of you.

Many thanks for the kind words regarding our staff and the atmosphere here at L’Ermitage. I will be sure to pass on these sentiments to all.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Sal Abaunza
General Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Melbourne
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 30, 2013

Ok so I was not here for business, I brought 2 small kids and my wife. But we do a bit of travel and always to this level of accommodation.

We liked the quiet sophistication that embued the atmosphere; warm , pleasant , upmarket but not stuffy or pretentious . The location is great, near but not too near the hustle of Beverly Hills. The food especially the breakfast ( I can recommend in room breakfast - the presentation and quality was outstanding) was excellent. The hotel is probably needing a refurb in a few years but its easy to sleep and very comfortable.

However the staff were brilliant, how good ? well heres a few tests:

1. after checkin ( which was seemless ) I didnt have any time to think about wheres my bags , when suddenly the door bell rings. wait time 30 seconds !
2. concierge ( Sean you are great) - I rang him from Hawaii 3 days before as I wanted to get VIP tickets for Universal but had been rejected over the phone and via the internet due to some blip in my credit card ( not lack of funds LOL) but we came all the way from Aust and decided at the last moment to visit Universal and were on a tight timeline so VIP suited. Sean diligently took my details and got me tickets billed to my credit card the Universal wouldnt accept when I rang !
3. Gus and Marc and there are others at the front were always easy to chat to and genuinely provided great service.
4. We had a few minor issues but each time the CARE that the staff showed in solving the issues ; including providing alternate solutions, represented service of the highest level.

PS the pool is actually heated so very useable , its not busy and whilst small , makes a perfect spot for families.

Will be on my stay in LA list everytime we come over now .

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 31, 2013
Dear ET59,

I am delighted to hear that you and your family enjoyed your overall stay here at L'Ermitage Beverly Hills.

It pleases me to hear that Sean was able to help you and your family out with VIP tickets to Universal. Many thanks for the kind words regarding staff and the atmosphere at L’Ermitage. I will be sure to pass on these sentiments to all and especially Gus and Mark.

Please feel free to contact me directly then next time you visit and I will be sure that you are taken care of while here at L’Ermitage.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macomb, Michigan
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 26, 2013

So, there were a couple of minor issues. I did have a bad breakfast one morning along with a waiter who could care less. Also, the concierge was less than willing to assist me with my return trip arrangements. Other than these two little issues, my stay was superb!
At check in, the staff was very friendly and eager to assist. They even were able to meet my odd request of placing a oscillating fan in my room, and they did so promptly!
The rooms were incredibly unique. The decor was like a simple, modern japanese motif. It was a great look! The room was also spotless and very spacious. The pool area was small, but nice, and not over crowded.They have a great little lounge area with wonderful snacks and cocktails! The food here was outstanding as well.And the location...perfect. I was able to walk many places including Rodeo Drive. Very quiet, hidden hotel. I will definitely be back!

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 29, 2013
Dear Georgiegirl,

I am delighted to hear that you had a pleasant stay here at L’Ermitage Beverly Hills and that we were able to accommodate your needs.

Many thanks for the kind words regarding our Front Desk Staff as well as our guest rooms here at L’Ermitage.

Please feel free to contact me directly then next time you visit and I will be sure that you are taken care of while here at L’Ermitage.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palos Verdes Estates, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2013

I stayed at the hotel while attending an event in Beverly Hills. From the moment I arrived I was treated to exceptional service that was welcoming but not contrived. Check-in painless and professional with reception walking me up to my room to ensure that it was to my liking. As to the rooms - wonderfully modern vibe with all the right conveniences. Large and well appointed bath, walk-in closet space and a large room size. Hated to leave but I'm looking forward to my return.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 24, 2013
Dear PVE Traveler,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that your overall stay here at L'Ermitage Beverly Hills was an enjoyable experience. Many thanks for the kind words regarding our rooms as well as our service here at L’Ermitage.

We look forward to your return and welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 22, 2013 via mobile

This boutique hotel supplies European service with a wonderful location Beverly Hills. you're walking distance from all the shops and restaurants in Beverly Hills. we are already planning a return for later this year.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 24, 2013
Dear Stanley,

Thank you for taking the time to write a review of our hotel. We appreciate your feedback.

We are extremely happy that you enjoyed your overall stay here at L'Ermitage Beverly Hills. Please feel free to contact me directly then next time you visit and I will be sure that you are taken care of while here at L’Ermitage.

We look forward to welcoming you back later this year.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 20, 2013

We made a reservation at the L'ermitage in Beverly Hills well in advance. I was eager to stay at this establishment as I had read that many well known celebrities have either held parties or stayed here. Now a part of the Viceroy Hotel Group, this five-star hotel is discretely located on the wide, palm-tree lined Burton Way in the prestige residential section of Beverly Hills, yet still a short way away from the glamourous and touristy Rodeo Drive.

Check-in was effortless and we were offered an early check-in at 10am.

Our room was spacious and simple, no sleek modern designs or over-the-top gold gilded beds, but it was very comfortable, serene and well equipped with all the latest gadgets. The bathroom was particularly spacious with a large shower, comfortable two person bath tub and his and hers sinks and closet space.

I quite liked the private balcony despite there being no real view whatsoever as I thought it was pretty cute overlooking the lush hedges.

L'ermitage is also equipped with a S500 Mercedes as their hotel car that can take you to any place within a three mile radius of the hotel. We found the car quite handy and used the service a few times during our stay with minimal fuss.

The hotel also has a beautiful roof-top swimming pool that provides a 360-degree view of the city as well as private cabanas. I should've taken a photo of it when I had a chance, but we never ended up having a sun-baking day as we had originally planned given there was too much else to do.

The service was very personal and we found the concierge to be rather helpful as they managed to get bookings for us at a number of popular restaurants.

We really enjoyed our stay at the L'ermitage in Beverly Hills, the experience was intimate and the service was very efficient and effortless.

For photos, please check out my travel blog:

http://dolcebunnie.blogspot.com.au/2013/01/lermitage-beverly-hills-9291-burton-way.html

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 29, 2013
Dear DolceBaby,

Thank you for your comments regarding our hotel, I am delighted to hear that you enjoyed your overall stay here at L’Ermitage Beverly Hills.

Many thanks for the kind words regarding the personal service we provide to all of our guests as well as our guest rooms here at L’Ermitage.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 12, 2013

Stayed here overnight on a recent work trip. This is a great, intimate hotel with excellent service, comfortable rooms and a cosy bar. The rooms are spacious with powerful showers, luxurious towels and comfortable beds. My only criticism is that they should make the hi-speed broadband free at this level of room rate - the complimentary wifi is slow. Still that is outweighed by the availability of the house car which will take you to local destinations for free. The fitness centre on the roof is compact but has everything you need. And breakfast omlete was excellent. I will be back

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 15, 2013
Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoyed your overall stay here at L'Ermitage Beverly Hills, we will have to make sure your work trips are a little longer next time so you can experience our hotel even more. Many thanks for the kind words regarding our rooms here at L’Ermitage.

Please feel free to contact me directly then next time you visit and I will be sure that you are taken care of while here at L’Ermitage.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about L'Ermitage Beverly Hills

Address: 9291 Burton Way, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#3 Luxury Hotel in Beverly Hills
#3 Family Hotel in Beverly Hills
#3 Spa Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — L'Ermitage Beverly Hills 5*
Official Description (provided by the hotel):
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills

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