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“Very comfortable - just a shame our trip was so short” 4 of 5 stars
Review of L'Ermitage Beverly Hills

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L'Ermitage Beverly Hills
5.0 of 5 Hotel   |   9291 Burton Way, Beverly Hills, CA 90210 (Beverly Hills)   |  
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Hotel website
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #4 of 14 Hotels in Beverly Hills
Certificate of Excellence
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Very comfortable - just a shame our trip was so short”
4 of 5 stars Reviewed January 12, 2013

Stayed here overnight on a recent work trip. This is a great, intimate hotel with excellent service, comfortable rooms and a cosy bar. The rooms are spacious with powerful showers, luxurious towels and comfortable beds. My only criticism is that they should make the hi-speed broadband free at this level of room rate - the complimentary wifi is slow. Still that is outweighed by the availability of the house car which will take you to local destinations for free. The fitness centre on the roof is compact but has everything you need. And breakfast omlete was excellent. I will be back

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 15, 2013
Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoyed your overall stay here at L'Ermitage Beverly Hills, we will have to make sure your work trips are a little longer next time so you can experience our hotel even more. Many thanks for the kind words regarding our rooms here at L’Ermitage.

Please feel free to contact me directly then next time you visit and I will be sure that you are taken care of while here at L’Ermitage.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Sydney, Australia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 8, 2013

I stayed here with my boyfriend last year and I absolutely loved it! The service was really amazing, they helped us out with so many different things. They recommended a wonderful restaurant for dinner and a bar for drinks and we were even driven there free of charge by the hotel driver. Lots of nice touches like a welcoming drink and cake on arrival in our room. The room was really nice and spacious and very nicely decorated. It's also in an excellent location, only a few minutes walk from Rodeo Drive. I will definitely be staying here next time I am in Beverly Hills.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 15, 2013
Dear Megan Richards,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoyed your welcome amenity upon arrival as well as your overall stay here at L'Ermitage Beverly Hills. Many thanks for the kind words regarding our rooms as well as our staff members here at L’Ermitage, I will be sure to pass these compliments.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 8, 2013

I stayed in the month of Dec. and experienced what I think the best and most professional service in any hotel I've ever stayed in.(I travel all around the world) the front hotel staff is amazing and at point every time. The bell hop are amazing at what they do making me feel like royalty while I stay there. Overall highly recommended hotel if staying in the Los Angeles area without a doubt.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 15, 2013
Dear Paige Bateman,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that your overall stay here at L'Ermitage Beverly Hills was one of your best experiences. Many thanks for the kind words regarding our staff members here at L’Ermitage, I will be sure to pass these compliments.

Please feel free to contact me directly the next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed January 7, 2013

We stayed here w/c 20th February 2012 for 3 nights and the hotel was truly exceptional. The suite we had was amazing, the hotel was truly a 5* plus hotel. The concierge that dealt with our enquiries on site was brilliant and their knowledge was fantastic. My only complaint that I have with the hotel is that when we telephoned from the U.K. direct to the hotel they did not tell us that the week we were staying at the hotel in February was The Oscars Aradrd Ceremony & pre-party nights, the days we stayed at the hotel they had private parties for the Oscars so some parts of the hotel ( Spa & swimming pools area ) were closed off to the hotel guests, so we were unable to use these facilities. They did not tell us on check in on arrival at the hotel & we were not pre-warned. This did mar our stay a little as we had taken shorts etc to swim and no apollogy from the hotel was given to this. However I would certainly stay at the hotel again but certainly not on Oscar week.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 8, 2013
Dear Darren,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that your overall stay here at L'Ermitage Beverly Hills was an enjoyable experience. Many thanks for the kind words about our rooms and also our staff members here at L’Ermitage, I will be sure to pass these compliments to the concierge staff on your behalf.

Please feel free to contact me directly the next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebraska
Level Contributor
178 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed January 6, 2013

Loved the personal service we received form the minute we exited our car. We had reserved through AMEX fine hotels for 3 nights and received an upgrade to a Premiere. If this is the top of the line for the regular rooms, the suites must be phenomenal.
We had a little glitch with our New Years Night dinner reservation, but they went out of their way to accommodate us and made our night memorable. Christine helped again later on with our car issue.
Our room had a large living area with a desk & chair, 2 side chairs with side table, and a king size platform bed and 42 inch flat screen TV. The lights can all be controlled from the bed, what a treat. There is a bar area in a walkway behind the (built in) bed which connects to the dressing area complete with 6 drawers, a built in safe, closet rod with hangers and a full lighted makeup mirror (5 foot by 4 foot) with stool. This connects to the nice large bathroom with a jetted tub. large walk in shower and separate stool area. The mirrored counter area is approx 6 foot long with drawers and cubbyholes for all your necessities.
Cleaning service, shoe shine , room service and laundry were all efficient, friendly and exceptional. Our room service orders always arrived in 30 minutes or less and the food was delicious most of the time and our server was always willing to please us. We had a small issue one day, but it was resolved quickly and efficiently.
We do have to mention the valet staff. Mannie and his fellow staff helped us when we needed to do minor work on our car. Mannie went well out of his way to provide the item we needed and then rolled up his sleeves and helped. That is the best service we have ever had.
Every time we left the hotel they opened the doors, greeted us by name and made sure we had water. When we would arrive back at the hotel we were always created by name.
Nightly Turn down service was nice as well as our New Years added treat.
I don't know why I would ever stay anywhere else after this stay.

Room Tip: The premiere rooms on the 7th floor are fantastic with a balcony
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 8, 2013
Dear SmoothCJ,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoyed L’Ermitage Beverly Hills over the New Years Eve season. Many thanks for the kind words about our staff members here at L’Ermitage, I will be sure to pass on these sentiments to all the staff and especially Manny.

Please feel free to contact me directly the next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 5, 2013

The location, service, size of the hotel and very large rooms make L'Ermitage my favorite hotel in L.A. I went for two weeks around Christmas and they customized my room for the holidays, just as I had asked. A real tree, beautifully decorated, poinsettias, red blooming flowers. I was very pleased with the outcome. Whatever you want ahead of time, the manager will arrange.

The rooms are very big and the south facing ones look out over the red tiled roofs and palm trees of the Beverly Hills flats. With just eight floors, it is small enough to ensure terrific personal service. The concierge is always available and knowledgeable, the room service comes very quickly, which never happens in the bigger hotels, the car is brought up within minutes and the front desk staff can take care of things right away.

This was my second visit and while it wasn't bathing suit weather, it was on my prior visit and I never had a problem getting a chaise lounge, or pool side food and beverage service. I also like that bottled water is free and plentiful. The valets hand them out, the room is always stocked. There is fruit and ice tea in the gym. It is so annoying being nickel and dimed on these small touches at other hotels. The beds are super comfortable and the bathrooms are quite large. I also liked having big French doors to a Juliet balcony so I could let that great L.A. sun in each morning

The hotel is a two block walk to Beverly Hills proper and a 15 minute walk to Robertson. It's nice to go out for coffee and the paper without looking for parking spaces. There is a free car to take you or pick you up anywhere within a mile or two, but we didn't use it. And it is easy to get to the valley (Rexford to Coldwater Canyon) without going on the freeway. And from LAX, all that 405 and Wilshire or Santa Monica Blvd congestion can be avoided by taking 10 east to Robertson.

So I am sticking with L'Ermitage over my prior standbys - The Peninsula and The Montage. While they are lovely hotels, there is so much congestion and commotion going on at both of them. I've waited 15 minutes to get my car at The Montage. They hustle, but the volume of people using the valet is overwhelming. The hotel is just too big. And the noise from Wilshire Blvd is very annoying in the rooms unless you pay a bundle more for a courtyard room. At The Peninsula, they let all these locals rent out the cabanas, which leaves a few chaise lounges for hotel guests and rarely an umbrella. I always felt the hotel was full of L.A. people, dining and lounging, which made everything so congested and "a scene." And their gym is tiny. It's just quieter at L'Ermitage, the public spaces are ample for guest needs and the staff have the time to be friendly, cordial and accommodating. (On my prior visit, they even returned my rental car for me, for free!)

Room Tip: I was so happy with my room that I chose it twice. I like high up, south facing, to get the sun. I...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 11, 2013
Dear Ms. Beyrle,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

It was a pleasure meeting you over the holiday season. I am extremely happy that you enjoyed L’Ermitage Beverly and that you will be visiting us again. Many thanks for the kind words about our staff members here at L’Ermitage, I will be sure to pass on these sentiments.

Please contact me directly when you are back in L.A.

I look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2013

I spent 10 days in the hotel over Christmas and New Year.

The rooms are large and spacious which is great for an extended stay.

The style of the hotel is that of a luxury condominium, with the feeling that you are arriving home as opposed to a large hotel.

The staff could not be any more helpful and Christine at concierge was one of the best in Beverly Hills.

The food and room service was of a high standard.

My only negative comment is that they have closed the main restaurant and moved it into the lobby area, this had a very temporaray feel as they just moved the old restaurant furniture into the bar area.

I will be returning to LA this summer and will probably stay here again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at L'Ermitage Beverly Hills, responded to this review, January 8, 2013
Dear Ethansop,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoyed L’Ermitage Beverly Hills over the Holiday season. Many thanks for the kind words about our staff members here at L’Ermitage, I will be sure to pass on these sentiments to all the staff and especially Christine.

Please feel free to contact me directly when you are back in L.A. over the summer.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'Ermitage Beverly Hills

Address: 9291 Burton Way, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
#4 Luxury Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — L'Ermitage Beverly Hills 5*
Number of rooms: 117
Official Description (provided by the hotel):
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills

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